vitaminplanet.co.uk Reviews 

193
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently mention that parcels arrive very quickly, are securely packed, and offer fantastic overall value for money across a wide variety of items. People truly appreciate the impressive quality of the products and find the online ordering process exceptionally smooth and straightforward from start to finish. However, some customers also noted experiencing frustrating delivery delays, long waiting times, and occasionally receiving completely incorrect items instead of what they originally purchased. A few people faced ongoing difficulties trying to get a helpful response or a proper refund after reaching out about missing orders and damaged parcels.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing great satisfaction with their purchases.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast, prompt, and efficient... See more

Price

Clients share positive opinions on price, highlighting that the business offers competitive rates and the... See more

Order

Users describe ambiguous interactions with order, reflecting a wide split in customer experiences. While many... See more

Quality

People report positive experiences with quality, highlighting well packaged items arriving in good condition... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... See more

Company replied

Rated 5 out of 5 stars

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more

Rated 5 out of 5 stars

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more

Rated 5 out of 5 stars

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more

Company replied


Company details

  1. #245 of 276 best companies in Vitamin & Supplements Shop
  2. #204 of 235 best companies in Fitness and nutrition
  3. #225 of 255 best companies in Health and beauty shop

Written by the company

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Contact info

4.2

Great

TrustScore 4 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(193)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products, fast delivery - thank you very much. I am very happy with my purchase.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Product arrived on time mix up with orders

Received product mixed up with another order sorry for the trouble caused

29 July 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Ms Savage,
Your order was delivered on the 23rd of July. Our customer services team have sent you an email with the proof of delivery, please reply to the email if you need any further assistance.

We look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Delivery was fast and price reasonable

Delivery was fast and price reasonable. The laundry wash has a nice, natural scent but the wash probably needs a conditioner.

24 July 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Linda Smith,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Competitive pricing and prompt delivery…

Competitive pricing and prompt delivery so I’m happy 😊

25 July 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Rosanna David,
We are delighted to read your review!

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Very good service,also refund came…

Very good service,also refund came through very quickly.
Ordered correct very pleased happy to use this company again

30 June 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Stephen Bubb,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Posted the correct product in good time

22 July 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Ray,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Efficient and reliable company.

it was easy to place an order and my parcel was delivered on time as I had been advised by the company.
The hopi ear candles were well packaged and arrived in good condition. I experienced no problems from order to delivery, thank you.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Vitamin planet seemed the best buy for…

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try.
It came in 150g size which was what I wanted. Arrived on time, very pleased with the product so far but haven’t tried it yet.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

CHERRY JUICE FOR MY DAD

I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice.
Hopefully this will help with my dad's flare-up of gout & we will return regularly in the future for more supplies.
I was very impressed with the efficiency & good communication from this seller.

24 July 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Liz,
We would appreciate you amending your rating as we were not at fault, dispatching the order promptly with the delivery address you provided when you placed the order.

You then emailed us after we had dispatched the goods asking us to amend the delivery address. This was not possible as the goods were in transit with Royal Mail.

As a gesture of goodwill we have now sent out another order with the new delivery address free of charge. We hope your father enjoys the Cherry Juice.

We hope we have resolved this to your satisfaction, if not please contact our customer services team.

Vitamin Planet 🧡

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