vitaminplanet.co.uk Reviews 

188
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers frequently mention that their parcels arrive quickly, are exceptionally well-packaged, and offer great value for the money. People also love the wide selection of quality products available through an easy-to-use website with competitive prices. However, some people mentioned serious issues with missing deliveries and prolonged tracking delays in receiving their online purchases. A few other people also felt that customer support was completely unresponsive when trying to resolve incorrect or damaged items. Shoppers noted that tracking updates were often unhelpful and reaching out for assistance led to no proper resolution.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and great prices.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and prompt shipments.... See more

Price

Consumers find price to be very satisfactory, consistently highlighting the competitive costs and excellent... See more

Order

Clients share ambiguous opinions on order experiences, as feedback is sharply divided. Many consumers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting products like well-packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... See more

Company replied

Rated 5 out of 5 stars

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more

Rated 5 out of 5 stars

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more

Rated 5 out of 5 stars

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more

Company replied


Company details

  1. #243 of 274 best companies in Vitamin & Supplements Shop
  2. #202 of 236 best companies in Fitness and nutrition
  3. #225 of 254 best companies in Health and beauty shop

Written by the company

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Contact info

4.1

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(188)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good service, item lives up to expectations

25 June 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Will definitely use again!

Very competitive price and delivered quickly. Could not ask for more!

2 July 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Connie ONeil,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Quick delivery and well packaged.

Quick delivery and well packaged.
Easy website to order from and kept in touch until delivery.

2 July 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Susan,

Thank you so much for your great review, it means a lot to us to hear your positive feedback.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Excellent and a very good price for the…

Excellent and a very good price for the product I bought. Thanks.

15 June 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Hawra,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

We knew exactly what product we wanted…

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and speed of delivery.

15 June 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Excellent site

Easy site to use and find what you are looking for would definitely use it again

23 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Mr Kinsey,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Great price

Great price, free delivery, arrived as expected.

28 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Phil,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Pomegranate juice

The company produces excellent pomegranate juice, and it's NOT made from concentrate. Most importantly, this juice guarantees a polyphenol content of 2000-2500 mg/L. The only downside is that the juice is sold in bright glass bottles, and polyphenols are known to be very sensitive to photooxidation (UV rays cause them to break down quickly). Packaging in thick, dark glass ensures that the antioxidant concentration remains high from the moment of bottling until the bottle is opened. So, I urge the manufacturer to pack the juice in thick, dark glass to avoid losing our precious polyphenols. Apart from that, the entire transaction went very smoothly and quickly, Thank you.

30 April 2026
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer,

Thank you so much for your great review, it means a lot to us.

We're happy to see you're enjoying our products and service.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Dida for Lida!

I was impressed that the order for my first packet of Dida came quickly and well packaged. I have only been taking it for a week so it is difficult to say if it is helping, but I feel that my appetite has improved and I have fewer digestive symptoms.

21 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Elizabeth,

Thank you so much for your great funny review, it means a lot to us :)

We're happy to see you're enjoying our service and are pleased to hear the products delivered are helping.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Excellent product.good price.quick…

Excellent product.good price.quick delivery

13 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer,

Thank you so much for your great review, it means a lot to us.

We're happy to see you're enjoying our products, pricing and service.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Right price and quick delivery

Right price and quick delivery

30 April 2026
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Sir,

Thank you so much for your great review, it means a lot to us.

We're happy to see you're enjoying our pricing and service.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Excellent service perfectly packaged…

Excellent service perfectly packaged arrived on time competitive price

5 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Maria,

Thank you so much for your lovely words.

We're happy to see you're enjoying our products and services.

We appreciate the time you've taken to share this with us and look forward to serving you again soon x

Vitamin Planet 🧡

Rated 3 out of 5 stars

Good product

Good product, reasonably priced and delivered on time. Product was advertised free delivery but a charge was applied at checkout which I couldn't find a way of deleting. Everything else was fine.

14 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer,

Thank you so much for your review.

We appreciate the time you've taken to share this with us.

If you require any assistance in future, please dont hesitate to contact us at sales@vitaminplanet.co.uk. We look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Good quality product fast postage thank…

Good quality product fast postage thank you

18 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear John,

Thank you so much for your lovely words.

We're happy to see you're enjoying our products and services.
We appreciate the time you've taken to share this with us.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Great product

Great product, fast delivery

6 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Sue,

Thank you so much for your lovely words.

We're happy to see you're enjoying our products and services.

We appreciate the time you've taken to share this with us.

Vitamin Planet 🧡

Rated 1 out of 5 stars

Poor service after wrong product received

I received the wrong product and couldn’t see a phone number on the website so I emailed their contact address. Heard nothing. After a couple of days I sent a message via their website itself . Still nothing except an automated message saying I should hear back within 24 hours . What is particularly galling is that today I got a marketing email from them puffing up their business . As things currently stand I won’t be recommending them to anyone . Oddly enough despite my emails to them and my message to their website they have chosen to respond here by merely saying that the Royal Mail tracker says items were delivered . Of course it does , but that misses the point . The items that were delivered were the wrong items which they would know if they’d bothered to read my email and messages and look at the photos I sent. Their response has not made me change my opinion of the poor customer service . UPDATE . After continuing silence I raised a dispute with the credit card company and provided evidence of the wrong product . They credited my account . A couple of days ago ( maybe prompted by the credit card company or maybe because someone had finally read my emails I got an email from Vitamin planet saying very blandly they'd credited my account -it took them nearly two weeks and there was no apology or acknowledgment of my emails . I'm still not impressed by their service.

11 May 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer, the items ordered were delivered as per the Royal Mail Tracking Photograph, if you require any further assistance, please email us at sales@vitaminplanet.co.uk and we would be happy to help. Thanks for your valued custom.

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