vitaminsuk.com Reviews 

A bit slow, but not too bad, considering I order over Easter. I did have a look on this site and was a bit concerned, so dropped them an email asking them when I might expect the order. I had been told a few days before that it was being processed but then nothing. Shipping update 1 hour after sending email, and reply from Emma a further hour later with an apology for delay. Arrived the day after.

Like every other review on here, two weeks later and no order has been received. Requested a refund twice but Emma assures me the order has been processed. Hmm it’s said processing since 1 April! Wish I’d read these reviews before buying from the company.

Waited nearly 3 weeks for my order to arrive, they sent less than half my order, no contact from them to explain or apology. 3 weeks later I’m still waiting for the rest of my order to be delivered.

40£ tub never got delivered after nearly a year absolute joke nobheads

Company is a scam! Avoid at all costs. Order not received - asked for a refund , lots of emails bounced back and forth between myself Jogesh without any resolution after 4 weeks. email responses were in the form of vague and unprofessional one liners, and it was obvious they were just deferring the issue rather than addressing it. Company should not be in operation. Needs to be reported to the Trading Standards.

These guys offer some great products. They are also great at responding to customer service questions etc. Yodel messed up my delivery and Emma on their team helped me out. All good in the end. 👍🥰

Well, my first order never arrived after more than 2 months, but they shipped the order out a second time and it arrived in 10 days.

I’d give it no stars if I could. Order had not been dispatched 2 weeks after order. Cancelled order and they agreed to refund but then a week later said they were going to dispatch. Said again wanted a refund and but yo dispatch but am still waiting 2 weeks later. Avoid under all circumstances. Diabolical!

Eight weeks after ordering cosmetic goods items and after an extended string of email 'anticipated dispatch' indications from their customer services contact, which have gone by without further advice, it has proved necessary to request / require a refund.

Please proceed carefully if ordering items from this supplier.

Terrible.
Ater 1 week i had not even had a dispatch notice.
I chased them and got dispatch notice, another week still no product.
chased again.
reponse its on its way
another week
be with you next wednesday
here we are at next wednesday.
no product
i have requested a refund.

IWhere do I begin. Please avoid, avoid, avoid this company as they take your money and don't send the goods as they are not in stock. I'm waiting on a refund but not able to get hold of a manager (Yogesh) despite emailing on the email address provided by the company. wouldn't grade if I didn't have to.

I have used vitaminsuk several times, the service and quality of the products is always great. My most recent order somehow went to my old address and vitaminsuk went above and beyond to ensure I got my order delivered to the correct address.

I paid £95 for a product and later received an email saying they don't have it in stock anymore. Instead of offering a refund, they suggested I take another product of much lower quality for the same price.

That’s not acceptable. If a company sells something they cannot deliver, the correct solution is a refund — not trying to push an inferior product.

Sharing this so others are aware.

Do not use this company. I placed an order in November 25 finally got my refund yesterday. Absolutely appalling customer service.

After a 6 week wait my product never arrived. I repeatedly emailed and was lied to "it will come next week". It never did. Eventually I requested a refund and amazingly was told what I'd ordered "wasn't in stock" and never had been, so why take my money back in January! It's now March!! 😕
It's a dreadful service, and to add insult to injury they didn't want to refund me. I had to ask 4 times and finally only got refunded today.

Terrible! I had previously ordered from them with no problems but something seems to have changed. They couldn't make up their minds whether items were in stock or not. I then cancelled the order, which they agreed to, then sent out some of the items and said they'd deduct it from my refund. Got my money back from PayPal after a week of frustrating emails with Emma. Won't be placing any more orders with this company.

Awful experience with this company.

They accepted my order and then emailed me saying that the product I wanted wasn't in stock, offering alternatives that were nothing like the product I paid for.

I asked them to refund me and I was ignored.

Eventually they said that they were expecting the product at the end of the month so I decided to wait. I had to chase them multiple times until eventually they said they were sending the item.

I finally receive my parcel and only 2 out of the 3 items I had ordered were in there.

I've given up dealing with them.

AVOID THIS COMAPNY LIKE THE PLAGUE.

MOST REVIEWS ARE FALSE- This is not a scam company...it is a legitimate gang of thieves!!!

Pretty much the same as the other 1 star reviews! One Christmas present product still awaited after 10 weeks despite regular assurances from Emma that it's on the way. I've asked for a refund if there's no stock. What a disappointing saga.

Awful. No delivery and no delivery update. This company is a cowboy outfit who doesn’t care bout customer service. Leave well alone. I wish I had !!