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vivainstruments.co.uk Reviews 

299
•
TrustScore 4.5 out of 5

4.7

Health and beauty shop
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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sharpness, precision, and ease of use. Many found the instruments to be well-made and highly effective for their intended purpose. Additionally, people consistently highlighted the fast delivery service, often mentioning that items arrived quickly and were well-packaged. The overall service experience, including prompt dispatch and good communication, also received positive remarks from consumers. However, some people were dissatisfied with the initial product quality. Some customers reported receiving items that were faulty or not as expected, such as scratched or tarnished tools, broken springs, bent ends, or blunt cutting points.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, ease of use, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the swift and quick delivery... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a nail clipper from Viva Instruments and couldn’t be happier with it. The quality is outstanding — sharp, precise, and easy to use. Delivery was fast, and the packaging was neat and professio... See more

Rated 5 out of 5 stars

First order with Viva instruments was very easy, product arrived quickly, very well packaged. Excellent quality equipment and does exactly what it says. So pleased I decided to use this British compa... See more

Company replied

Rated 5 out of 5 stars

We were looking for the best scissors for cutting podiatry felt. The combination of thick felt with strong adhesive on one side made this difficult with conventional scissors. The Vivainstruments scis... See more

Rated 5 out of 5 stars

I don't normally write reviews but on purchasing my Toenail Nipper Clipper VP107 felt I had to. I found it to be of a very high quality manufacture, easily handled, extremely sharp and accurate and ce... See more

Company replied

Company details

  1. #85 of 251 best companies in Health and beauty shop
  2. #81 of 218 best companies in Beauty product supplier
  3. #25 of 60 best companies in Beauty Products Wholesaler

Written by the company

Viva Instruments is a trusted manufacturer and supplier of premium chiropody/podiatry tools, manicure/pedicure instruments, and professional hair shears. Designed for clinicians, salons, and stylists, our products combine precision craftsmanship, durability, and ergonomic comfort—all at competitive prices. Experience the Viva difference: quality you can trust, delivered reliably.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

299 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.7

All reviews

(299)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent after sales service : nail scissors

Following my earlier review, Vivian have promptly replaced my nail scissors and the replacements cut perfectly. many thanks to a company that takes feedback very seriously

22 December 2025
vivainstruments.co.uk logo

Reply from vivainstruments.co.uk

Hi Jim,

Thank you for taking the time to leave a review. We’re really sorry to hear that the scissors didn’t perform as expected—this definitely isn’t the experience we want for our customers.

We’ll be sending you an email shortly with instructions on how to receive a replacement item. If you have any questions in the meantime, please don’t hesitate to reply to that email and our support team will be happy to help.

Thanks again for your feedback—it helps us improve.

Viva Instruments

Rated 5 out of 5 stars

Thank you Viva Instruments

Thank you Viva Instruments. Your products are fantastic. Your customer service is excellent. Keep doing you, fab, fab, fab!

2 January 2026
vivainstruments.co.uk logo

Reply from vivainstruments.co.uk

Thank you so much for your kind words! 🌟
We’re absolutely delighted to hear that you’re loving our products and had a great experience with our customer service. Feedback like this really means the world to the whole Viva Instruments team.
Thanks again for taking the time to share your experience we truly appreciate your support! 💛

Rated 5 out of 5 stars

Top quality at a great price

We were looking for the best scissors for cutting podiatry felt. The combination of thick felt with strong adhesive on one side made this difficult with conventional scissors. The Vivainstruments scissors have proved excellent, such great quality and ease of use.

20 December 2025
Rated 5 out of 5 stars

Initially

Initially, the first set of toenail clippers didn’t meet my expectations. However, Viva Instruments demonstrated outstanding customer service by promptly providing a more appropriate set of clippers within a week.

19 December 2025
Unprompted review

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