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Rated 1 out of 5 stars

VocoTV worked great for 6 months, now constant buffering which makes it unusable. I have spoken to their Technical team on multiple occasions. They have promised to fix the issue and even offered to r... See more

Rated 3 out of 5 stars

Update Jan 26: Pros: - The customer service team is very responsive. - easy to use dashboard Cons: - support won’t fix any of the problems you’re facing. - (old) slow servers, all chan... See more

Rated 2 out of 5 stars

Hey Voco, you're in Ottawa, Canada, right? Why is it that a Canadian company can't provide Canadian content? The Cdn channels are ALWAYS going offline!!! EVERY weeknight btwn 630-730pm they go offline... See more

Rated 1 out of 5 stars

Live TV always, I mean always buffering, you open a ticket and they tell you that it's not buffering, treat you like an idiota dumb, their customer service is horrible, they take days to fix the probl... See more

Company details


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2.2

Poor

TrustScore 2 out of 5

127 reviews

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Rated 4 out of 5 stars

Best IPTV Provider So far

I have tried now 5 IPTV providers and Voco Tv is the best. No buffering, no stopping and all my favourite channels are offered in excellent picture quality. Service is prompt and competent via life chat even on weekends. Pricing is in line with the others. I have subscribed for 1 month. However, if I stay happy with the service I will subscribe for longer.

16 March 2025
Unprompted review
Rated 3 out of 5 stars

I have this service almost 1 year…

I have this service almost 1 year everything went well until 2 weeks ago when I started having buffering issues, chat was going well I renewed my subscription 5 days ago but the service started getting worse they advise to try another app,however same issue, I requested a refund and that was it I have not heard from them since, the chat wheel keeps spinning ,it is regrettable as their service was updated frequently and I was enjoying it albeit it did not last

9 March 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

These people don't seem to check their email very often. I've told them 3 times that I will not be renewing, yet they keep sending an invoice, including one past-due invoice. They're quick to take your money and then put you on ignore.
I finally went to their site and cancelled the account there.

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

Any problem I had with vocotv, they help me fixed it within the hour. It's the best experience I've had. I've been with them for 2 years.
Sad that it's down. But lately my login doesn't work. So I'm not renewing after 3 years of perfect service.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

had to reset smarters on 1 tv

had to reset smarters on 1 tv. could not get it to work and askeed for help. all the help they gave me did not work. i ended up installing the voco app and have continuous buffering. customer service has really taken a dive. will probably finish with them - already looking for someone else.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

I been with voccotv for a while and the…

I been with voccotv for a while and the customer service is great I sent a chat and it answered quickly and it was down and up for a day here a day there but they were gracious about it and extended subscription If there’s a problem they fix it quickly So I have never had a problem with them

26 December 2024
Unprompted review
Rated 1 out of 5 stars

Nothing but frustration

It seems once a week I have to uninstall and reinstall. Now it’s DC Tv and not VOCO tv. I wanted to get rid of cable tv but this is nothing but a huge headache. Buffers constantly and is nothing but frustration. Will definitely not renew when my 3 months is up

19 December 2024
Unprompted review
Rated 1 out of 5 stars

Do not sign up

Do not, do not, do not, under any circumstance sign up with these guys. i have never in my life and i am 75 dealt with a company as bad as these characters. Their system is down +30% of the time and there is nothing you can do about it!!! As i am writing this their service is down and has been for 2+hours. This is not an uncommon amount of time!!! Do not sign up!

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Not very good

They have been down 4 times in the last 2 weeks. They keep saying it's scheduled maintenance. Yeah, right. I would definitely try some other service.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

Terrible Customer Service

I had an awful experience with this company. They banned me for no reason and refused to communicate when I tried to reach out for clarification. I’ve sent multiple emails requesting a refund, but they’ve completely ignored me.

To make matters worse, the service itself is terrible – constant buffering and unreliable performance. It’s incredibly frustrating to deal with a company that doesn’t respect its customers or provide the basic courtesy of responding to issues.

I wouldn’t recommend this service to anyone. They need to seriously improve their customer support and service quality.

5 December 2024
Unprompted review
Rated 2 out of 5 stars

Service unreliable

Over last week service has been down 4 times. Last outage was several hours. Today on 12/3/24 supposedly they have fixed the issue. I would not sign up longer than one month until they become more reliable. They did comp everyone 1 week.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Run before thinking about using this…

Run before thinking about using this service. I’ve been using iptv service over 10 years and this is the worse by far. In 3 weeks the service has been down more than 3 times and customer service agents are rude and condescending. They actually believe they are doing you a favor my even speaking to you. Look elsewhere!

27 November 2024
Unprompted review

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