Vodafone Portugal Reviews 543

While on holiday in Portugal, we bought a prepaid SIM at a Vodaphone store for 15 days with unlimited data usage.
As it turns out, after 4.5 days the speed was reduced to between 0.20 and 0.01kb. This makes use of the Internet impossible. So we were simply scammed by Vodafoon! Advice: find another provider.
Vodaphone is completely unreliable.

The client service is awful : the number 16913 is paid (but they aren't honest about it), and for the rest of the numbers it's an automatic robot that "helps" you. So nothing is really solved when you have a problem.

We cancelled our service two years ago, they continue to bill us. We signed a contract hence they stipulate we cannot cancel, we had to leave Portugal due to ill health and obtain treatment, they are not interested, heartless people. We visited the branches in the Algarve, plus sent emails. Full of promises and Bull dust plus make promises, which they do not honour, never again, as I feel they are two faced, and their staff does not listen to anything. We ended up selling our house and returning to our home country but Vodacom are still taking money out of our account,

Not even 1 star - it says dial 0 for English - no English - held on eventually pushing all buttons after 45 mins a human answered , said no English and cut me off - happy to take my money but not happy to give any service - we have no internet and need to call abroad for a funeral

The worst possible customer service. Incompetence and arbitrary application of rules. These people are mediocre.

Absolutely horrible. We signed up on 22 Oct and were given a date of 28 October for an engineer to come. Nobody showed up. No message, no phone call, no email nothing. When we called them up they said we need to send them our Portuguese citizen card (we are not Portuguese) or residency permit (we are EU citizen and don't need a residency permit - and cannot get one). Since then it is regular contact with the (un)help(full) line. We are given different information every time (fault in our website, we fixed the problem, there is a problem with your NIF). They say it is with their complaints department but cannot say us how long it is going to take. Ridiculous customer service.

I can't wait for the AI to take over, because human ineptitude is truly getting out of hand. Just when i thought i've seen it all, Vodafone manages to suprise my eyebrows off. This is the most incompetent useless company i've come across in a while! I strongly advise against signing a contract with them, these guys are nothing but a pain in a backside. How a corporation selling tiny packages for apothecary prices and with literally zero customer service is still affloat, is beyond me.

We have just spent the last five days without internet even though we are paying Vodafone to provide a service. Tech support are useless and their internal systems appear to be just as bad. Apparently if you run out of data and you pay for extra data there is a known problem that sometimes it doesn't work but Vodafone takes your money. Allegedly no one knows how to fix it?

The guys at the top need to be held accountable for the poor performance of vodafone.

Vodafone Portugal are possibly the worst company I have ever had the misfortune to deal with. I have to have a 4G sim card and router for data and was promised all sorts of BS for speed and usage non of which was remotely true. They have used excuses like you are too far away from the mast and all sorts of other rubbish but I think the truth is they cannot provide the service they advertise. Some days I cannot get about 250 Kbits. At this rate you cannot load a web page and may have issues making a phone call. I have occasionally managed consistent speeds of 35Mbits for maybe half an hour and then it's back to Kbits so being too far from the mast is just a lie. Avoid Vodafone at all costs, do not use them if you can possibly avoid it.

My internet service drops our 20 plus times a day. It’s embarrassing. Lisbon a tech hub? - what a joke.

I had 2 routers, one hadn't worked since May. Eventually Vodafone picked that one up. But of course they still charge me for 2. Hours on the phone with them to no avail. The customer service is non existent, it is abysmal. It is astonishingly bad. Do not ever do business with this company. If you work for this company, quit. You should be ashamed.

This company, Vodafone Portugal, has promised and offered me a home service of Wi-Fi, phone and TV. At the time of the sale, they guaranteed that I would have in my home a very fast Wi-Fi (1000/500mb) as I work from home I needed fast Wi-Fi otherwise it compromises and affects my work performance negatively. Since they installed this service in my home, the Wi-Fi has never reached a higher speed than 30/20mb. I have been calling them every day since asking politely to sort out this issue or give me my money back as I am paying almost 100€ for a 1000/500mb WI-FI speed and they cannot provide it. I even requested to cancel this service as I cannot be paying for a service they cannot deliver. Their customer service is terrible, they are always telling me that there’s nothing that they can do and that they are not responsible for ensuring the WI-FI speed completely the opposite of what’s been said to me at the time of sale. They are charging me 1000€ to cancel a service they were never able to deliver or will deliver. When I call call to their technical support they are extremely rude they even hang up the phone calls whilst I am talking and they never call back or apologise. I AM EXTREMELY DISAPPOINTED WITH THEIR SERVICES. I HAVE BEEN ROBBED AND THEY OPERATE AND CONDUCT A CRIMINAL BUSINESS TAKING ADVANTAGE OF HARD-WORKING PEOPLE. THEIR BUSINESS SHOULD BE BANNED!

If you are trying to decide which phone service to go with in Portugal, do not use Vodafone. Terrible customer service. Like, the phone lines are not in service. Way too expensive and with many hidden costs (like hidden subscriptions that are in addition to your monthly fee). They also do not honor the terms of the contract you sign (in my case, I was offered Amazon Prime with my subscription, but have spent the last year trying to connect to Amazon Prime. Impossible to achieve because their customer service is so poor). I sincerely regret going with Vodafone.

Absolutely the worst customer service of any company I have ever experienced. None of the numbers they provided were in service. I actually got a rep on the line at one point and he gave me a 5 digit number to top up my card and it was not in service either. I finally stumbled across a third party service called ding through which I was able to top up (for a 25% fee) but at least I had extended service. Then, three days after my service would have ended I got a text from vfpt with link to their in house top up app. Great timing. Previously had very good experience with EE in the UK. Going forward I will plan to fly through the UK so I can use EE and AVOID vodaphone at all costs.

Vodafone employees are thieves. They promise you over the phone that they won't charge you an installation fee for the third time that you are renewing your contract with them and what do you see on your next bill ? A 50 euro bill for a fictitious installation but since we don't have a choice to use another company, they take advantage of us. I will never trust them again.

NASTY company ... really shame on you ! If you decide to leave them make sure you save a FORMAL RECEIPT for the equipment returned as they have a notorious hoax to come after you charging 300eu for the equipment you did return.

Terrible service. I signed up for Vodafone on the understanding that they have the best network coverage.

I get home and find that I have no signal and can't make or receive calls. Vodafone refuse to let me out of my contract and want 100's of euros penalty.

Go with literally any other operator.

Vodafone Portugal is the worst company. Absolutely awful. I tried cancelling my contract after 4 years (so well after their 24 month no-cancellation period), and at the store I had to send in a letter (??). They then said they would call me to cancel (why can't they cancel an account in the store - likely because they want to try and upsell you something). They make it so difficult to cancel an account, which should be illegal.

They kept on calling and the call person could only speak Portuguese, after telling them plenty of times to please call in English. She did understand me enough to say cancel my account. But apparently they didn't cancel my account, just sent me the next bill. After I sent in a complaint, they cancelled the account, however 2 months later they send me a 300 euro bill for the router I didn't send back, even though they didn't ask me to do anything with it. I organised for them to pick it up, which they did, and 3 weeks after sent me a legal action notification to pay the 300 euro bill even after their own team picked it up. The whole experience with Vodafone has been absolute shocking. I will never ever sign up with them again.

They 100% rely on you to get so frustrated that you give up, and they make money on them sending you more bills, and confirmed by reading other peoples experience here. I never leave reviews but I'm hoping those considering Vodafone Portugal will so elsewhere.

Theft of funds from Vodafone phone by code injection callers!

Theft of funds from Vodafone Portugal phone by code injection callers!

In response to my ad on the internet I had fraud people call my cellphone and connect to my home phone at the same time and talk to me a long time asking me unusual questions about my car. I do not know how they connected between my cellphone and my home landline!? But that's not the worst part. After several of such calls and conversations, that moved to nowhere in selling my car, I noticed that my cellphone balance was severely reduced after each of such calls. Vodafone Portugal dealer store refuses to support as they say they are only selling, but not providing tech. support (how nice for them). So I tried to log into my only account at my.vodafone.pt and was unable to. So I tried to call Vodafone Portugal, but there was no response, so I found a forum.vodafone.pt and posted my call for help there. They responded saying that my case is unique and that this kind of fraud did not happen ever before. Then they ignored the fact that I was unable to login and kept running around not answering nor helping me login. Simple thing, right? Just help me login!? Not at Vodafone.pt. Then they told me they had my cellphone connected with my landline, so they removed that connection. Weirdly, I did not ask them to connect my cellphone to my home phone when I purchased the crappy Samsung junk years ago. So now they are telling me they won't investigate nor return my stolen money by some code injection callers that charged my account without my authorization. They advised me to see the police. Police in Portugal is a friendly but useless entity. I guess Vodafone authorized them, cause I did not. Stay away from this shady and useless company.

P.S. The criminals who stole money from my cellphone own the following property and the following cellular mobile numbers in Portugal:

+351-964292302
+351-938954426
+351-910102089
+351-295415044

Property they own:

Rua José Quendera Miranda, 252
Atalaia e Alto Estanqueiro - Jardia, Montijo, Portugal

Block these phone numbers since Vodafone will not help you in anyway!

You should always be attentive not to spend your money in air, but there is amazing support service by phone or email, they answers really fast and can help you solve any problem. Also, they have an amazing app which is really usefull.