vograce Reviews 

1,042
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and friendly customer service, mentioning that representatives are always responsive, kind, and ready to assist throughout the entire ordering process. People truly love the top-notch quality of the products, mentioning that items consistently arrive in perfect condition and completely meet their creative expectations. Some reviewers were not happy with delayed shipping times, long processing periods, and occasional delivery issues that caused significant waiting. A few consumers also noted missing items in their packages, along with frustrating problems regarding print files and poor communication during production.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Product

Reviewers highlight positive aspects of product quality and wide variety, expressing immense satisfaction... See more

Order

Reviewers express immense satisfaction with their order experiences, frequently highlighting the swift... See more

Customer service

Consumers find customer service to be positive, frequently highlighting representatives who are kind,... See more

Quality

People report positive experiences with quality, highlighting that items such as keychains, stickers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more

Rated 5 out of 5 stars

Vograce has always delivered their products on time and the quality is always on point. I had a tighter deadline and Selena was able to find a solution to ship it quickly. Really appreciate their cust... See more

Rated 5 out of 5 stars

I’ve purchased at vograce multiple times and the quality is great. I do find that you have to be careful with triple checking your proofs because that’s where I’ve had the most issues but Frank has be... See more

Rated 5 out of 5 stars

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined... See more


Company details

Written by the company

Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,042)

554 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team, thank you!

We're a repeat buyer with Vograce all thanks to Winnie. Her fast communication and helpfulness is great to have. Many thanks to the whole team who make our products. :)

7 September 2026
Unprompted review
Rated 5 out of 5 stars

I loved working with Merida

I loved working with Merida! She was an incredible guide throughout my ordering process, getting the proofs ready for me and ensuring my products were ready on time. Everything was perfect, absolutely no complaints and I hope I get to work with her again in the future!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Best for quality and cost

I have ordered from various sites for keychains and sickers, but order from Vograce most often whether it’s for personal merch or to make anything I want to sell. Almost always, I reach out to Lindsay to make my orders because she’s so helpful and great at the job. Whenever she is my representative, the cutlines in the proofs are always just to my liking, the proofs are always accurate (even when I do a lot of designs at once), and the quality is almost always perfect in the end. Sometimes shipping will mess up some acrylic products with scratches or dents, which is to be expected, but the quality and customer service is overall the best for the price among all of the manufacturers I have used. I would highly recommend Vograce since they have certifications for fair and safe labor and do their best to be environmentally friendly without compromising the quality of the products.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The quality was great and my customer service rep Gia was extremely kind and helpful!! I love all the products I received and it was all of extremely good quality, 10/10 would recommend!!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Gia was so sweet and patient with me even when I made multiple mistakes with my order. It was such a pleasure working with them and I appreciate the kind and helpful customer service very much!! Thank you Gia! ❤️

3 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a wonderful experience working with Mathilde! She was incredibly helpful, patient and professional throughout the whole process. She prepared several quotes for me, answered all my questions, contacted the factory to clarify the details of my project and helped me find the best solution for my magnetic pins.

As this was a very specific and important project for me, I really appreciated how seriously she took my requests and how carefully she followed everything. Communication was always clear, kind and reassuring, and I truly felt that she cared about getting the best possible result.

Thanks to Mathilde, I was able to bring my little “Zoizillons” collection to life, and I’m so grateful for all the work she put into making this project possible. 💚

Thank you so much, Mathilde, for your patience, kindness and excellent support! I would absolutely recommend working with her and I’ll definitely be happy to work with her again for future projects. 🥰

Coline Dessine

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Gia is the best

I've been ordering from vograce for the past year and their service is incredible. They're speedy, easy to work with, and Gia is always such a delight in helping through every part of the process.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Awful Washi tape quality.

Awful Washi tape quality.

I spent £200 on washi tapes with this company, when I received them they were awful quality. I quickly got in touch with them to give them a chance to rectify the issue and send replacements but they put all of the blame on me, telling me there were issues with the print files. I made the print files exactly to their specifications, and any issues should have been picked up on before they even printed the tapes out.

They won’t take any responsibility and so I wouldn’t recommend this company to anyone.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from vograce so I was a little nervous and didn’t know my way around, but Yanni helped me out so much along the way and kept emailing me about the process and what can and can’t work, will definitely order from them again, hopefully with the help of Yanni as well!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service and product

I enjoy working with representitives like Winnie and Coco. I appreciate the clear communication with the art team, the high quality product, and speedy delivery. Would order again!

21 August 2026
Unprompted review
Rated 1 out of 5 stars

A total mess

I don't know where all these positive reviews come from. I've had a very bad experience with this company. Firstly, everything was smooth - production and shipping was quick. But later the communication with customer support went badly - they ignored my requests and lied about production and shipping timelines. It took them more than a week to print out one small tattoo sticker. With another tattoo sticker I was told that I had to wait for 2 weeks! Their production office is in total mess. And they never warned me that it would take so long. I highly recommend avoiding this company if you don't want to waste your time and nerves

31 August 2026
Unprompted review
Rated 5 out of 5 stars

First purchase custom TCG cards!

First time purchasing custom TCG cards from Vograce! And they did not disappoint at all. They had the right card size I wanted, with round corners and the print came out very nice. The quality was just as how I’d expected it. Reese is excellent at customer service. I will be buying more in the future!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast Response Time

Winnie is always willing to work with me and let me know when my designs need fixing before finalization! Even when i had an issue with how long my order was taking i let them know the deadline i needed my items by and was upgraded to expedited shipping with no problem.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! I needed items on a fast turnaround and they were more than willing to work with me to make that happen. Lindsay was super helpful and very responsive! I ordered keychains and stickers, and I’m super impressed on the quality of the product. Thank you!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

they had alot of useful information on…

they had alot of useful information on measurements and stuff which was amazing as i dont know anything on how to do this, as this was my first time ordering a customised item ! then they came so well wrapped and safe, i got a keychain and standee and both are absolutely gorgeous quality and perfectly printed !! ily vograce i will definitely use again ^^

28 August 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING

AMAZING, if I could give more stars I would! I made a mistake with the coloring on the image I submitted and I sent them an email about possibly fixing it and they replied within the hour! They instantly fixed the keychain for me and it was great! It was people the entire process, no annoying bots, Lindsay was especially kind! Not to mention how cheap the keychain was!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Responsive Representative

My representative was very helpful! Winnie was fast, responsive and made sure to inform me of my options with my order. I had issues with uploading files, but Winnie checked in and made large file uploading easy. Thanks for all your help!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Checking

I had made a mistake with sizing my photos for photocards and I got an email asking if it was right, and the customer service was amazing 👏 it made my day, and the products are awesome aswell.

26 August 2026
Unprompted review

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