vograce Reviews 

1,042
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and friendly customer service, mentioning that representatives are always responsive, kind, and ready to assist throughout the entire ordering process. People truly love the top-notch quality of the products, mentioning that items consistently arrive in perfect condition and completely meet their creative expectations. Some reviewers were not happy with delayed shipping times, long processing periods, and occasional delivery issues that caused significant waiting. A few consumers also noted missing items in their packages, along with frustrating problems regarding print files and poor communication during production.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Product

Reviewers highlight positive aspects of product quality and wide variety, expressing immense satisfaction... See more

Order

Reviewers express immense satisfaction with their order experiences, frequently highlighting the swift... See more

Customer service

Consumers find customer service to be positive, frequently highlighting representatives who are kind,... See more

Quality

People report positive experiences with quality, highlighting that items such as keychains, stickers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more

Rated 5 out of 5 stars

Vograce has always delivered their products on time and the quality is always on point. I had a tighter deadline and Selena was able to find a solution to ship it quickly. Really appreciate their cust... See more

Rated 5 out of 5 stars

I’ve purchased at vograce multiple times and the quality is great. I do find that you have to be careful with triple checking your proofs because that’s where I’ve had the most issues but Frank has be... See more

Rated 5 out of 5 stars

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined... See more


Company details

Written by the company

Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,042)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Winnie is the best!

Winnie has helped me tremendously on all of my orders. They are prompt with their communication and always try their best to get my art made into the physical product I was envisioning.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

fast and fantastic!

selena was fantastic to work with and reached out to me very quickly with my artist proofs! excellent communication and added gold vip to my order - absolutely amazing service!! thank you again selena!!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Matilde

Matilde is my rep since some orders ago —almost a year working together. Matilde is always trying to make sure the order is going smootly and answering as fast as they can.

This time they contacted to ask me about some irregularities in keychains and pins. We worked together until everything went perfect and great. I appreciate it lots.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Super Patient and caring staff

Super Patient and caring staff (thank you Selena!) Selena was very understanding about my needs and what I wanted in my products. They took the time to revise my design multiple times to ensure that the finished mockup was what I wanted. I was on somewhat of a time crunch and Selena still managed to somehow ship out my products in time. Absolutely worked a miracle for me! It didn't seem possible but she made it happen! I know I was being somewhat of a difficult customer so I really appreciate the patience given to me to help correct my files so they were ready for production. Thank you Selena for your excellent customer service!! 10/10!

24 August 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a set of fake Pokémon cards

I ordered a set of fake Pokémon cards, this is my second go around making one and I decided I wanted to try out new effects.

The quality of the card is really good, the stock is thick and it doesn't bend easily. I added both UV, holographic lamination and gold foil to my card.

I had some trouble with creating the file because of the file size limit, but I discovered that leaving ALL the layers visible results in a smaller file size in csp for anyone facing the same issue.

I had to redo my gold foil because the words I wanted it around were too small, so note that foil you probably want around big smooth shapes. Otherwise, it was good, I did pay for 4 to 10 days shipping so I don't know about regular shipping, but I was able to track it until it arrived. Overall, I'm please with my order and my agent Reese was a huge help.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I appreciate Lindsay reaching out to me when there was a printing issue. She made sure the edits were passed along so my order would stay on time. Thank you so much!!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering…

This was my first time ordering from Vograce I ordered custom jungkook and Yoongi PCs, I haven’t received my package yet but Selena was great whenever I emailed her about a question about shipping and tracking, she was quick to respond & she always answered my questions directly without causing confusion

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Sylvia!!

Quality of the products aside, which has never failed me, my rep Sylvia is the main reason I keep ordering! Every purchase has been followed thoroughly and she's always been extra helpful and responsive. Thank you!!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer Service

I've had Una as my direct contact for Vograce for a while and they have been great with making changes as needed, communication, and getting my orders pushed through quickly. Highly recommend them.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

My rep, Una has been helping me out for the past several years and is absolutely fantastic, above and beyond! Will always recommend :D

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service and Incredible Products

My personal rep Gia has always been absolutely amazing to work with! The best of Vograce’s customer service for me. They’re an incredibly hard worker and always have my orders filed and completed in swift succession! A joy to chat with as well whenever I need help! I know I can always count on them. Vograce has the best quality in the industry, an absolute 10/10 on basically all fronts. They always make my vision for my merch come to life and always have me excited to try new things in terms of differing product. Amazing company and incredibly customer service. 10/10!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I love working with Vograce! It is a great outlet for artists looking to produce quality merchandise for their art. For my particular situation, I was in a rush to get an order for an event and I consulted with Yanni, who was very accommodating to my needs. They worked with me through the entire process and quickly put out my order and ensured it got to me before my event. I am very grateful for their help and will definitely return as a customer. Thank you Yanni!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Been using this company to produce merch of my art for 5 years now. So reliable and have great communication.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Responsive and good value

I go with Vograce for all my washi tape and pins, which are good quality and reasonably priced. Vograce is transparent about timelines and responsive to feedback. With all the confusion about tariffs and shipping these days, I am relieved that Vograce makes it easy.

Zoey has been a wonderful contact for multiple orders over the years. When I was dissatisfied with the outcome of a recent order, she offered a coupon towards the next one, which I really appreciated.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering merch…

This was my first time ordering merch for myself so it was a very scary experience, I ran into issues involving shipping payment costs but was very quickly assisted by Eva. Issues were quickly and efficiently solved and communication was constant, it’s really helped diminish my anxiousness and I wound up placing another order for more merch to gift some friends ^-^
10/10 experiences

13 August 2026
Unprompted review

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