Volte Studios Reviews 

They’ve overcharged me 2x. They told me to dispute it with my bank and they will accept the dispute and give me refund that way. They didnt refund after all i left a bad review here. They call immediately to bribe you to take down the review but 2 months later still no refund. They never respond to emails so much so i need to get help from citizens advice.
They also last minute cancel sessions especially the guys in the evening. It’s cheap for a reason.
Im sure 90% of the reviews here are generated and gained by bribing people for free sessions like they did with me…

I thought long about writing another honest review about this organisation. I say another, as I was convinced by one of the owners, Joseph G to remove my first, in return for 4 weeks complimentary training. I just completed bi-weekly sessions over those consecutive weeks at the Fulham studio. A very different experience from what I grappled with at St Johns Wood

The PTs who trained me at Fulham - Cassidy, Byron, Bill and Cass were brilliant. Like day to night! Professional, informative & attentive

I am fully convinced that EMS works

After those 16 sessions my arms, thighs, buttocks, tummy are markedly more toned & lifted, cellulite dramatically reduced, energy & mood boosted after every session. To lose weight & build muscle, one must combine it with eating sufficiently, the correct amount of protein, be properly hydrated & have enough sleep. The PTs at Fulham are good at reinforcing this info

However, I had to decide not to join Feel Electric long term. From experience I know there will no be constructive discussion with Joseph about the niggles at the studio & within his organisation

Bad hygiene is a reason I removed 1 star, bad customer service another, changing goal posts the 3rd

I repeat the EMS product is excellent & the PTs at some studios are super, so those get stars. If you are a customer who would be happy with that join now! If the negatives I list are important to you read on. I start with a summary of my initial complaint:

With no EMS studios near where I live, I travelled up to 1.5 hours each way to St Johns Wood for a free trial with PT Kyroe followed by 1 strength/1 metabolic session, with PT Shakira. Kyroe was inefficiently trained on how to sell the EMS product, giving me a mish mash of incorrect information. Within 20 minutes of the trial I also developed large red spots on my chest, back, abdomen & thighs (photos shared with their CS). These went away within 24 hours & I did not experience them again, using a suit I washed myself. Not sure if the reaction was due to suit hygiene or as I am sensitive to some laundry chemicals

As a result Joseph offered me 4 weeks with PT Shakira at St Johns Wood but due to unprofessional behaviour towards myself, colleagues & other studio guests in my presence, I stopped attending. Everyone has a bad day but this behaviour was consistent in 5 visits over 3 weeks. So a move to Fulham was suggested even though it increased my journey time to 2-3 hours each way

Having worked in the service & fitness industries, I believe cleanliness & efficient hygiene impact customer perceptions & influence satisfaction. They say look at the loo in a restaurant & you know how clean their kitchens are. Pretty much the same in the fitness industry regarding the studio floor & equipment

In the time I attended St Johns Wood I noticed that the loo/shower room was consistently dirty. The shower unclean with old, discarded shower gel/shampoo bottles littering the floor, the extractor fan had so much dust fluff it had evolved into a zoo worthy specimen

The Fulham loo is consistently dirty or in disarray. The bin overflowing, the loo paper on an inadequate holder all over the floor or no loo paper & having to ask, the basin grubby

The last straw was 2 days ago. Within minutes of starting, I was aware I was reeking of body odour, which I never do, so embarrassed, I remarked on it to the PT who explained it was the EMS suit & not me - it was normal to experience this so late in the week she said!?! They only wash the suits once a week & due to the hot weather, one of the clients before me on that day, was very ripe. I was horrified I was working out in the sweat and smell of a stranger!?!

In the last week Joseph also changed the goal posts on 1-2-1 PT training as advertised on their website, as it is “no longer cost effective”. A screen shot from this morning shows 1-2-1training is still on the website but he informed me that it will no longer be honoured

At St Johns Wood I overheard a customer complain about the difficulty of getting in touch with customer service through the website with no response to telephone calls or messages, ditto similar conversations by 2 customers at Fulham, then I had a duplicate experience, no response for a fortnight, till I wrote my first review, when Jospeh & HR manager Verity got involved. Verity was exemplary, Jospeh not as much – Verity could give him some training. He twice ranted at me how much I was costing him, when it was he who contacted me with the offer. His behaviour & words indicating that he resented me for the offer he made, intimating that I should be grateful. That is not customer service. I was told moving forward I had to revert to the patently inefficient website CS contact. I was also told I had unrealistic expectations - uniformly trained PTs, basic cleanliness & clear guidelines are not unreasonable in my book

I think Feel Electric is the perfect way to tone up, lose weight and improve muscle mass.
The sessions are an ideal length for me, just takes up a short space during my busy day. The results are excellent.
Getting older I think it's doubly important to take care of yourself.
The staff are excellent and the customer service is exceptionally good.

What a great coach Simim! So far I lost 1.4 kg of fat in just under a month ✅️

Shakira is an excellent trainer. She is professional, knowledgeable, skilled and experienced. Her expertise is often missed at EMS - she would make an excellent trainer for trainers at EMS. She is a great asset to the company and needs to be acknowledged and promoted into a more challenging position - one that uses her teaching and motivation skills more fully. Everyone, clients and staff, would benefit if she were training the trainers at EMS. The company needs more trainers like Shakira.

I can honestly say, with no reservation whatsoever, that my first session of EMS with Joseph was amazing.
The thoroughness of the assessments, the walk through of the procedures, the explanation and demonstration of the system was all exceptionally professional. Next, after donning the special suit and attachments, and under the clear and easy instruction of Joseph, he plugged me in and we began.
Woo!
The session itself proved to be MUCH more enjoyable than I was expecting. The effect of the EMS actually feels really good while you're doing the exercises.
But the best bit...is how I felt when I got home. Lighter, more mobile, more energy, just..,terrific!
I'm certainly going to recommend Feel-Electric EMS to my friends. It's a game changer.

I was made to feel welcome and that I had the support of Ben to help push me to meet my goals

Hi, it was a great experience and absolutely loved it. Look forward to doing more sessions. Thank you again.

We had Alfie put us through our paces today and it was another fab workout we really enjoyed it. Thank you 🤩😍 All the trainers are brilliant, they now how to push you and help you get the best from the sessions, I would definitely recommend them.

Lovely team of trainers. Simin is fabulous and Aleya is considerate. Tim pushes very hard and explains well to maximise the session. This definitely works I have done for a few years and am toned and muscly without doing much else.

Always a friendly and professional environment to be in. Jack is great! I think he reads personalities and capabilities well and is highly adaptable with his training. I’ve had 3 sessions and I can feel a massive improvement in myself, I can’t wait to see what my next 3 weeks bring. I am very happy with my training sessions with Jack.

Feel Electric Was everything I imagined it would be.
Jack is very knowledgeable and explained everything really well. He also demonstrated each exercise which enabled me to use the full potential from the body suits. It really was an energising experience. I was able to exercise at a level that was just tailored for me, with the option of toning it higher or lower, there was no pressure, just encouragement.

Simon was great at explaining how everything works and pushing me to do beyond what l thought was my best. The whole experience was good and enjoyable. Great vibe and energy.

Simon was excellent and pushed me harder than I thought I was capable of which was brilliant! Huge thanks.

I’m so glad I gave this a try. Simim is a fantastic coach - pushing just enough, always fun, sessions fly by, and I’m seeing results. I’m addicted!

Simin is amazing, very professional and welcoming, I had fear for electronics (even electric tooth brush) but she gradually helped me over come my fears, and start EMS , I feel so good 5 weeks on, I feel soar in muscles I never knew they existed( the good pain after a good workout) helped great deal with my back and neck pain. Also very affordable and flexible time to choose from. Also ans I’m over 40 now, I really struggle with energy levels, doing this once a week for 20 minutes, but getting the result of 3 hours full body workout is all I need right now. All in all highly recommended, so happy I found this after years of struggling with back pain, looking forward to seeing my end results.

Trinity switched my excerises and challenge of routine grt session and energy

Simmi is extremely hospitable, a lovely lady, knowledgeable and has the patience of a saint. Thank you

Always a good workout and the staff are great.