ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Make sure you ask to speak to someone on chat. Excellent service migrating to another provider - they easily guided me to set-up an ESIM so minimising trying to find that fiddly IPhone tool to add a... See more
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Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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VOXI is perfect
On VOXI for a year now. Great service as it’s a Vodafone sub-brand. My plan is a loyalty plan of 80GB + unlimited social, music and video for a tenner a month which is unbeatable at that price. 5G, esim, unlimited mins, texts and mms, visual voicemail all included. Puts all others like EE to shame which are still over the top pay monthly contracts with annual price rises / over the top PAYG. Moved from EE as they were zero value and didn’t care about 7+ years of loyalty.
29 March 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gmail Hacking attempt
Incident Details:
Date and Time of Chat: 26/03/26
17:25 to 17:43 UK time
Agent Name {Gautam}
I am a new VOXI customer attempting to transfer my mobile number from Giffgaff using a PAC code. During a Live Chat session to facilitate this transfer, I provided my email address and PAC code to the agent.
Immediately following this interaction, I discovered that several unknown phone numbers had been added to my personal gmail account settings without my consent. This strongly suggests the agent used the information provided to attempt to compromise my personal security.
Required Actions:
I request an immediate investigation into the Live Chat logs and the actions taken by the agent during our session.
I require a formal written response acknowledging this data breach and outlining the steps VOXI is taking to secure my data.
I have already taken steps to secure my account, but I expect VOXI to confirm whether any other personal information was accessed or shared. I look forward to your urgent response regarding this matter.
26 March 2026
Unprompted review
Reply from VOXI Mobile
Hello Amir,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Milley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good And Bad at the same time
I have had an amazing experience from the costumer service the agent was helpful and understanding.
but the platform is the reason for the poor star rating it would have been a 1 star but when using it was good connection but when closing my account it felt like a scam as I could not cancel without moving to another provider but I no longer needed the SIM. so if I did not read the end screen (most times I dont) I would have continued to be charged and the only way to get this sorted was to have an agent remove my payment card. Not Happy
27 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Stuart,
Thank you for sharing your feedback — I understand it’s been both a good and bad experience for you. I’m really sorry for the issues you’ve faced with services. This isn’t the level of service we want for our customers, and I truly apologize for the inconvenience caused.
To get this resolved as quickly as possible, please reach out to our team by calling 191 or 0333 304 0191, or you can also speak with them via Live Chat here: vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey May,
Thanks for the lovely review and fantastic support for Gautam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Zee was very helpfull.
26 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Alin,
Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Voxi - jokers, use if you just want to be enraged
I haven't even managed to use voxi yet - I dont get the one time passwords to log into my account.
I needed a new provier as the coverage on my old sim means I cant take or place calls.
I chopse Voxi, paid £10 for the sim plan.
Then I got my sim and put it in my phone - there were no instructions on what to do with it or how to move over to Voxi. I went online to activate sim - said it was already activated.
I needed to port my old number so I tried to log into my voxi account as it suggests online.
I dont know what my password is - I now can't reset the password as there is no number on the sim card.
Later in the evening a number appears on the sim - it would have been nice of Voxi to say - it takes a few hours for the number to load so insert your sim and leave for a few hours - this would have saved a lot of frustration and frankly rage and my phone (bear in mind I am swapping to you because I think it is going to be easy and it is going to solve my issue of my phone not working.
I am trying to do the otp and the website is now coming up with red error messages. your FB assistant tells me to try different browsers - I have tried on my phone and my laptop.
I get really frustrated send message to FB for help and then give up and go to bed.
In the morning I try again to update my password - the otp comes through (after the first one saying it was incorrect - though I typed in what it said - I have screen shots of this).
then I try again with the OTP - success I have changed my password - or I think I have, it is now asking me for a OTP again, and despite resending that 3 times now I am not receiving the code.
FB chat has asked for my details - I have given my name and sent screenshot of the number, twice further Minnie has asked for the number - I have explained that I cant copy and paste the number and said it is in the screenshot - can these agents not read screenshots? so again I am now angry because I cant log into the voxi account and FB agent cant take the info she is given.
This is terrible service, I expect to be able to log into my account without getting frustrated and without getting FB agent involved.
Today I have clicked onto your complaints page and twice I have done this and been met with a black screen. If I cannot get the service or access my account to even get started with voxi what happens down the line if I need to contact you or access my account - I am not about to enter into business with you for this.
40 mins later from trying to access my account 5 one time password texts have come through - thats not even within the we will send you a OTP in 5 mins and the OTP expires in 20 min.
26 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Sarah,
We’re really sorry to hear how frustrating this experience has been, especially with the ongoing login issues, OTP problems, and the difficulty getting clear support. We understand how this can quickly become overwhelming, and this isn’t the level of service we aim to provide.
We’d like to get this properly looked into for you. Please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Urmi was very helpful and I was very…
Urmi was very helpful and I was very satisfied
25 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Ghdy,
Thanks for the lovely review and fantastic support for Urmi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bought a phone and received an empty box
I pre ordered the new Samsung Galaxy S26 throught my VOXI account and, when I received and opened the parcel, I discovered an iPhone box with a weighted tool inside. I contacted VOXI customer service immediately and since then I have been repeatedly told that the matter is “under investigation” and that I will receive an update, but it's been over two weeks now with no resolution.
This has caused significant inconvenience; my current phone is six years old, has battery issues, and no longer supports essential app updates. I purchased the new device specifically to avoid being left without a functioning phone.
At this point, a refund will not solve my problem, since the promotional price I paid is no longer available.
It's stressful to suffer a scam like this and even worse to not have support and resolution. It's over £700 spent as well.
9 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Alexia,
I’m really sorry to hear about your experience — receiving an empty or incorrect parcel is incredibly frustrating, and the delay in getting answers has clearly added to your stress. This is absolutely not the level of service we want for our customers.
I want to reassure you that cases like this are taken very seriously. When a device arrives in the wrong condition, we must complete a full investigation with our logistics and courier partners to ensure the issue is resolved correctly and securely. However, you shouldn’t be left waiting without updates, and I apologise for the inconvenience this has caused — especially given your current phone situation.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
AI garbage, do not use
Uses AI for customer service, and refuses to let you set up an account without PayPal. Avoid.
Oh, and sends you nuisance texts if you don't finish setting up your account, and asks you to text a number that incurs extra costs to make them stop. Shocking.
25 March 2026
Unprompted review
Reply from VOXI Mobile
Hello Harper,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
David was great in helping me and…
David was great in helping me and understanding. Thanks for being very helpful and patient. Appreciated your time! Great day.
25 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Marwa,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gautam agent-thank you
Just sorted new account with Voxi with agent Gautam. Profesional, very helpful, all has been sorted in short time. Much appreciated.
23 March 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Used the webchat over the last month
Used the webchat over the last month to help with a stolen phone and sim transfer. Really efficient and helpful customer service. Gautam was particularly helpful and friendly
23 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Suzie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic network and price and…
Fantastic network and price and customer support is amazing
22 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I used the Webchat for support
I used the Webchat for support. Suraj was very helpful. All queries answered.
22 March 2026
Unprompted review
Reply from VOXI Mobile
Hey M&M,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Ivan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Absolutely perfect service and answered…
Absolutely perfect service and answered all the questions and solved immediately and perfectly
21 March 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great mobile network signal
Great mobile network signal, decent monthly data available, first month with unlimited social media but that will probably save me allot of data
21 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Mihai,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
urmi got my e sim back for me when my…
urmi got my e sim back for me when my phone was stolen i can't thank them enough after months of trying on my own they made it possible!!! nothing but good words for them
20 March 2026
Unprompted review
Reply from VOXI Mobile
Hey Shawn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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