I needed help with activating my Sim. I was supposed to be a simple thing however I was having many problems with the activation. I spoke to an agent called Valentina and she tried many ways to activa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
God value for money, the endless social media is a nice perk and meant I didn't need super loads of data. Nice that there's no contract so can leave whenever, and also no price rises the whole time I'... See more
Company replied
Had a very unhelpful chat with a fella at first and left frustrated and not helped at all. Then gave it another try and received amazing help with a unique situation I had. Very kind, attentive, and e... See more
Company replied
I switched to voxi as it’s meant to have better indoor connection than smarty. However it’s so much worse outside, regularly losing connection entirely in places I’d get good connection previously. Sw... See more
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Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.3
Average
24k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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DO NOT GET IF YOU ARE PLANNING TO…
DO NOT GET IF YOU ARE PLANNING TO CANCEL!!!!!!
IMPOSSIBLE TO CANCEL!!!!!!!
Internet connection was almost always absent and unreliable. Whenever I was outside I had to always rely on other people’s hotspot.
And not to mention how there is no option to just cancel the subscription without proving that you have a new provider. So if you get a new provider starting from 0 without transfering from VOXI or you are just a traveller and want to cancel the subscription once you don’t need it anymore, unless you block them on your banking app they will still secretly charge every month!
26 September 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Karen Torres,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good cellular service, Horrendous customer service
Really cant complain about their cell service and nor their speed generally around the UK and the world. Great price for what we get.
Some of the worst customer service youve seen. Geez, they need to monitor their employees on the chat function on their website. Almost as though they forced to work for no pay.
25 September 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
I’ve been waiting for my device after…
I’ve been waiting for my device after couple weeks and long and extremely slow live chatt sessions they ended up saying it’s not in stock.. so they sold me a phone which they don’t even have. Took me ages to cancel contracts
24 September 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We are truly sorry to hear about the issues you've faced with your device. This isn't the level of service we aim to deliver, and we value your feedback. To resolve your concerns, we suggest reaching out to our support team by calling 0333 304 0191 or using our Live Chat available at http://vodafone.uk/2LCJiTm.
If you require further assistance or have additional questions, feel free to connect with us on Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone. We're here to help!
Thanks,
Vodafone Social Media Team
Friend referral offer failure
After setting up an account via friend referral (for an Amazon gift card) and waiting the appropriate time to receive the reward, neither party have recieved one. I spent 30 mins on a live chat to eventaully be told it would need to be escalated, then a few days later told the emails addresses didn't tally to resolve the matter, and I should use FB or Twitter to contact them to proceed. *I do not use either and they have several alternative ways to contact me directly to resolve this.* In the meantime I get regular emails asking me to refer a friend for a reward, which I won't be doing of course.
23 September 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
We are sorry to hear that. It must have been frustrating to spend so much time chasing a referral reward, only to be passed between teams without a resolution. We appreciate your feedback and completely understand why this experience has left you disappointed. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Ankit
Live agent Ankit helped me out tremendously, easy to talk to, friendly, quick with his work. Thank you so much
24 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Wei,
Thanks for the lovely review and fantastic support for Ankit.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Agent Kulsum Naaz ecellent guidance
Agent Kulsum Naaz ecellent guidance, step by step with a prompt professionalism and patience.
I thank her immensly for solving my issues
22 September 2026
Unprompted review
Reply from VOXI Mobile
Hey John,
Thanks for the lovely review and fantastic support for Kulsum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Costumer service was very patient and…
Costumer service was very patient and helpful
22 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Thea,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
VOXI Mobile Internet has crap speed
Voxi used to be quite good speedwise the mobile internet but after this merger the speed has come to turtle speed, it is crap speed for the mobile internet, even though a number of times contact customer service, the speed has never improved like before even though the customer service will tell you that they had reset your internet but then after half an hour it will again come back to same slow speed. My partner is also using VOXI and her internet speed is also crap so it has nothing to do with mobile handsets as the VOXI claim, I had one another mobile phone and I tested this VOXI SIM but it is still same crap internet speed, now I am looking for another carrier to swap, I know that VOXI, VODAFONE, THREE, SMARTY use the same network after the merger so will not buy these because I had same experience before with Three & Smarty.
22 September 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We sincerely regret to learn of the difficulties you have encountered. This is not the standard of service we strive to provide, and we truly appreciate your feedback. To address your concerns, we kindly recommend contacting our support team by phone at 0333 304 0191 or connect with team via Live Chat through the following link: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Valentine was an absolute star
Valentine was an absolute star. VOXI has never failed me and everytime I have a complex query the team resolves it promptly. Love the customer support, friendly and hassle free plan and the whole VOXI ecosystem!
22 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Sweta,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Noah on live chat was most helpful
Noah on live chat was most helpful - I hope his manager gives him a raise.
22 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Anon,
Thanks for the lovely review and fantastic support for Noah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Saba,
Thanks for the lovely review and the fantastic support you’ve shown for Team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service at a great price
21 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Sandra,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gautam was very helpful and…
Gautam was very helpful and understanding with my problems
20 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Arti,
Thanks for the lovely review and fantastic support for Gautam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Mohammed,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
You need patience when using the chat support
Gautam, customer service was very helpful and knowledgeable and was able to resolve my issue effectively! Unfortunately the chat support system was extremely slow at times so the process took much longer than expected.
20 September 2026
Unprompted review
Reply from VOXI Mobile
Hi Paulina, thank you so much for your wonderful review and the amazing support you’ve shown for Gautam, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
I received a VOXI offer after making a…
I received a VOXI offer after making a purchase from Argos and understood it to be a free offer. I did not realise that it would turn into a recurring paid plan.
I was then charged £10 on 3 September 2026. I contacted customer service to request a refund and explained that I genuinely believed the offer was free.
Customer service told me that they could not refund the £10 because more than 14 days had passed and said that I should have contacted them earlier. They also pointed out that I had used some of the data and minutes. I explained that I had used the service because I believed it was part of the free offer.
In the end, customer service agreed to cancel the plan but refused to refund the £10.
I am disappointed with the experience, particularly because I did not understand that I was signing up for an ongoing paid service. I would recommend making the terms and automatic charges much clearer to customers.
18 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Sercan,
I apologize for the issues you've been experiencing with the VOXI plan and the refund related. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Use a different esim
Set this up a couple months ago for my girlfriend when she visited. Said how many days it was needed yet you get put into a monthly subscription. Trying to cancel the subscription is impossible and they won't let me saying that my girlfriend needs to cancel it despite it being under my email and using my bank account. Customer service wasn't overly polite or helpful
19 September 2026
Unprompted review
Reply from VOXI Mobile
Hi Billy,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Great customer support when needed
Great customer support when needed. Easy connection and transfer of my existing number from EE to Voxi. Vodaphone service works much better in the South West.
10 September 2026
Unprompted review
Reply from VOXI Mobile
Hey Ian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I struggled to get assistance when l…
I struggled to get assistance when l ran out of bundles.
29 August 2026
Unprompted review
Reply from VOXI Mobile
Hey Judith,
I am sorry to hear that you have been experiencing issues with our service. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
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