The hosts were amazing and the location is great. The house is a row house so there is not private garden (inconvenience with a dog). The beds were very comfortable but the sofas were worn and c... See more
Company replied
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Booking was just about good enough. I would not recommend unless forewarned. After you have booked and paid, they make you pay an enormous amount for damage waiver....taking the cost in higher tha... See more
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Appreciated the photos and descriptions. Easy to book. I am puzzled as to why the host dos not respond to my messages. I have paid in full. I have some questions (e.g. is there a laundry nearby) but t... See more
Company replied
Great stay at the Linton Collection collection in the heart of Edinburgh only a few steps from the Royal Mile basically around one corner . The property had nice modern amenities, easy access very co... See more
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Company details
About Vrbo
Written by the company
Vrbo is a holiday rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Contact info
United States
- 1-877-202-4291
- vrbo.com/en-gb
3.9
Great
64 reviews
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Reply from Vrbo
Hi Neil,
Thank you for sharing your experience. We are glad to hear that the booking process was straightforward. We know how important it is for travel planning to feel simple and easy to complete.
Thanks,
Vrbo Customer Support Team
Kept informed on a daily basis.
17 September 2026
Reply from Vrbo
Hi Christopher,
Thank you for sharing your experience. We are glad to hear that you were kept informed on a daily basis. We know how important it is for communication to feel clear and consistent throughout the booking experience.
Thanks,
Vrbo Customer Support Team
So easy to book
5 September 2026
Reply from Vrbo
Hi Mark,
Thank you for sharing your experience. We are glad to hear that booking was so easy for you. We know how important it is for travel planning to feel simple and convenient.
Thanks,
Vrbo Customer Support Team
Booking was easy
Booking was easy. No problems. Location was perfect for touring the area.
12 September 2026
Reply from Vrbo
Hi John,
Thank you for sharing your experience. We are glad to hear that booking was easy, everything went smoothly, and the location worked well for touring the area. We know how important it is for both the booking process and the stay location to support a great trip.
Thanks,
Vrbo Customer Support Team
Late availability,easy to book.,lovely…
Late availability,easy to book.,lovely accomodation.Clean,comfortable,everything you need.very welcoming hosts.Highly recommend this beautiful annexe.
5 September 2026
Reply from Vrbo
Hi Sandra,
Thank you for sharing your experience. We are glad to hear that the late availability, easy booking process, lovely accommodation, and welcoming hosts all contributed to such a positive stay. We know how important it is for a property to feel clean, comfortable, and ready when plans come together quickly.
Thanks,
Vrbo Customer Support Team
Lovely quick response from cottage…
Lovely quick response from cottage owner. Reasonable price. Easy to use website.
29 August 2026
Reply from Vrbo
Hi Tori,
Thank you for sharing your experience. We are glad to hear that the cottage owner responded quickly, the pricing felt reasonable, and the website was easy to use. We know how important it is for booking to feel simple, responsive, and worthwhile.
Thanks,
Vrbo Customer Support Team
Great booking experience
Nearly instant connection with host. Payment easily made. Follow up information is helpful.
29 August 2026
Reply from Vrbo
Hi Pamela,
Thank you for sharing your experience. We are glad to hear that you connected with the host quickly, found payment easy, and appreciated the helpful follow-up information. We know how important it is for the booking process to feel clear and well supported from start to finish.
Thanks,
Vrbo Customer Support Team
Be cautious
Property was fine. Shower was small for a large woman, *A week after our stay me and my partner have both got eye infection, myself in one eye and my fiance in both eyes* which we know is from the hot tub
6 September 2026
Reply from Vrbo
Hello,
Thank you for sharing your feedback. We understand your concern about the health issue you believe was linked to the hot tub after your stay.
Please contact us through our Help Center at help.vrbo.com/contact so our team can better understand the details you shared.
Thanks,
Vrbo Customer Support Team
We had to unexpectedly cancel
We had to unexpectedly cancel. The process of cancelling and recieving a refund was very easy.
15 September 2026
Reply from Vrbo
English
Appreciated the photos and…
Appreciated the photos and descriptions. Easy to book. I am puzzled as to why the host dos not respond to my messages. I have paid in full. I have some questions (e.g. is there a laundry nearby) but there has been no response. Does the host not look at messages until very close to arrival? I would prefer a more personal approach. I am a low-maintenance guest by the way.
2 September 2026
Reply from Vrbo
Hi Judith,
Thank you for sharing your feedback. We understand your concerns about the host communication and the questions you still have after booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
first place cancelled us do to a water…
first place cancelled us do to a water issue. then we had to scramble to find a diff place for 6 people on our own. no help from vrbo.
7 September 2026
Reply from Vrbo
Hi Jerry,
Thank you for sharing your feedback. We understand your concerns about the cancellation and the difficulty finding another place for your group.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Easy and good.
30 August 2026
Reply from Vrbo
Hi Kabita,
Thank you for sharing your experience. We are glad to hear that your experience was easy and good. We know how important it is for booking to feel simple and reliable.
Thanks,
Vrbo Customer Support Team
Bookings not completed and poor…
Bookings not completed and poor customer service to resolve the issue.
Bookings cancelled as a result.
5 September 2026
Reply from Vrbo
Hi Michael,
Thank you for sharing your feedback. We understand your concern about the booking not being completed and the support you received before it was canceled.
Please contact us through our Help Center at help.vrbo.com/contact so our team can look into the details of what happened.
Thanks,
Vrbo Customer Support Team
Easy peasy and a quick response
1 September 2026
Reply from Vrbo
Hi Monica,
Thank you for sharing your experience. We are glad to hear that the process felt easy and that you received a quick response. We know how important it is for booking to feel simple and responsive.
Thanks,
Vrbo Customer Support Team
No problem with the booking I don’t…
No problem with the booking I don’t know if this was a personal thing is the dollar amount for euros versus the dollar amount for the USA dollar was not completely transparent so I paid a little more than I thought I was going to pay but all in all, I’m very happy with the experience
4 September 2026
Reply from Vrbo
Hi Kathy,
Thank you for sharing your feedback. We’re glad to hear you were happy with your overall experience. We understand your concerns about the currency conversion details shown during booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Genuine details of the accommodation
You got what it said on the tin. Easy booking, value for money and good communication. Accommodation and photos a true reflection
9 September 2026
Reply from Vrbo
Hi,
Thank you for sharing your experience. We are glad to hear that the booking was easy, the communication was strong, and the accommodation matched the photos and description. We know how important it is for travelers to feel confident that the property reflects what was presented online.
Thanks,
Vrbo Customer Support Team
Very good house
Very good house
All shops are very near
Kitchen and bedroom and toilet are very spacious and also very clean
Entry and exit was so smooth
31 August 2026
Reply from Vrbo
Hi,
Thank you for sharing your experience. We are glad to hear that the house was spacious, clean, conveniently located, and that entry and exit were smooth. We know how important it is for a stay to feel comfortable and easy from arrival to departure.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Mark,
Thank you for sharing your experience. We are glad to hear that the platform was easy to use and that the accommodation was amazing. We know how important it is for both the booking process and the stay itself to feel excellent.
Thanks,
Vrbo Customer Support Team
Unfair extra payment request when VRBO have agreed to remove it …
I am still being requested to pay over £100 because the owner changed the arrival day after my initial booking . VRBO agreed that this was unfair as did the owner and myself ..VRBO assured him that the extra payment would be removed .....
Very unhappy owner and guest .
Please remedy IE remove the extra payment request as promised to use.
1 September 2026
Reply from Vrbo
Hello,
Thank you for sharing your feedback. We understand your concern about the extra payment request still appearing after the arrival date was changed and you were told it would be removed.
Please contact us through our Help Center at help.vrbo.com/contact so our team can check the payment details with you.
Thanks,
Vrbo Customer Support Team
I had to pay through a third party
I had to pay through a third party, which was at least sus. I was contacted by the host through whatsapp asking to pay through a link. I would not expect this in the second quarter of the 21st century.
5 September 2026
Reply from Vrbo
Hi Alexander,
Thank you for sharing your feedback. We understand your concern about being asked to make payment through a third-party link sent outside the booking platform.
Please contact us through our Help Center at help.vrbo.com/contact so our team can review the details you received.
Thanks,
Vrbo Customer Support Team
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