The hosts were amazing and the location is great. The house is a row house so there is not private garden (inconvenience with a dog). The beds were very comfortable but the sofas were worn and c... See more
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Booking was just about good enough. I would not recommend unless forewarned. After you have booked and paid, they make you pay an enormous amount for damage waiver....taking the cost in higher tha... See more
Company replied
Appreciated the photos and descriptions. Easy to book. I am puzzled as to why the host dos not respond to my messages. I have paid in full. I have some questions (e.g. is there a laundry nearby) but t... See more
Company replied
Great stay at the Linton Collection collection in the heart of Edinburgh only a few steps from the Royal Mile basically around one corner . The property had nice modern amenities, easy access very co... See more
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Company details
About Vrbo
Written by the company
Vrbo is a holiday rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Contact info
United States
- 1-877-202-4291
- vrbo.com/en-gb
3.9
Great
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lovely accommodation and a great host
11 September 2026
Reply from Vrbo
Hi Tyler,
Thank you for sharing your experience. We are glad to hear that you enjoyed the accommodation and had a great experience with the host. We know how important it is for both the property and the hosting experience to feel welcoming and enjoyable.
Thanks,
Vrbo Customer Support Team
No problems,easy to do
16 September 2026
Reply from Vrbo
Hi,
Thank you for sharing your experience. We’re glad to hear the process was easy to complete.
Thanks,
Vrbo Customer Support Team
Found this little gem & the whole…
Found this little gem & the whole process was very good & the most enjoyable
12 September 2026
Reply from Vrbo
Hi Harris,
Thank you for sharing your experience. We are glad to hear that you found a great property and that the whole process was very good and enjoyable. We know how important it is for booking to feel rewarding from the moment you find the right place.
Thanks,
Vrbo Customer Support Team
Rubbish customer service
Rubbish customer service.
In accurate advertisement of facilities etc
3 August 2026
Reply from Vrbo
Hi,
Thank you for sharing your feedback. It sounds like there were issues with customer service and how the property was presented, and this was clearly not the experience you expected.
Please contact us through our Help Center at help.vrbo.com/contact so our team can review this further.
Thanks,
Vrbo Customer Support Team
Wonderfull
We had a wonderfull stay in a cosy cottage. A warm welcome with some welsh cakes. Nice patio with garden. Good location to visit the beaches of West Wales.
31 August 2026
Reply from Vrbo
Hi Luc,
Thank you for sharing your experience. We are glad to hear that you had a wonderful stay and enjoyed the cosy cottage, warm welcome, outdoor space, and convenient location for exploring West Wales. We know how important it is for a stay to feel comfortable, welcoming, and well located.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Janet,
Thank you for sharing your experience. We are glad to hear that you find Vrbo easy to use, trustworthy, and supported by nice people. We know how important it is for travelers to feel confident and comfortable every time they book.
Thanks,
Vrbo Customer Support Team
Vrbo did not follow through with my…
Vrbo did not follow through with my refund after property was delisted by the company. Very disappointed with them, poor customer service
24 August 2026
Reply from Vrbo
Hi Jeff,
Thank you for sharing your feedback. It sounds like there were issues with your refund and support experience, and this was clearly not the experience you expected.
Please contact us through our Help Center at help.vrbo.com/contact so our team can review this further.
Thanks,
Vrbo Customer Support Team
All went smoothly thank you
4 August 2026
Reply from Vrbo
Hi Michael,
Thank you for sharing your experience. We are glad to hear that everything went smoothly for you. We know how important it is for the booking and stay experience to feel simple and dependable.
Thanks,
Vrbo Customer Support Team
We used to use Vrbo when it was homes…
We used to use Vrbo when it was homes to go this was first time since then very happy with service and the cottage was great,
25 July 2026
Reply from Vrbo
Hi Sandra,
Thank you for your review. We’re glad you enjoyed the cottage and the service.
Thanks,
Vrbo Customer Support Team
Wont use Vrbo again. Can't get any human feedback.
I have an email and a confirmed booking. But it does not come up on the app. The chat bot, like all chatbots is worse than useless. Unable to have any feedback from a human. Have sent an email to the address zero response. Pretty poor. Left wo dering if my bɔoking is valid. Not seamless like other companies. A real pain.
26 August 2026
Reply from Vrbo
Hi Mark,
Thank you for sharing your feedback. We understand your concern about having a confirmed booking not appear in the app and not being able to get the support you needed.
Please contact us through our Help Center at help.vrbo.com/contact so our team can review the details and assist further.
Thanks,
Vrbo Customer Support Team
Use Airbnb instead!!!
*update.... they replied to this review within the hour with the same support site that they haven't responded/solved the issue in 3 wks.
If I could give it a zero I would. They have had $10,000 of my money that they have not turned over to me in more than a month. They have no one you can contact for customer service directly. Once you speak to one of their incompetent assistance they refuse to turn you to a boss who will do anything.
Kewal/Christian/Jessica none of them were able to forward me to anybody above them to assist nor do anything. This site doesn’t allow me to paste the emails from Kewal that confirm he received my tax papers and then the follow ups that say he doesn’t have them and then the next follow up that says I have to close the entire account in order to get paid.
Closing the account was going to obviously be on my to-do list. Once they closed my account they never gave me instructions on how to reopen it so that I could get paid. I’m still fighting that part. I urge you not to use them. I am a very highly educated person. Using a platform comes easy to me… Using this platform with these people is painful
25 July 2026
Unprompted review
Reply from Vrbo
Hi Tarrant,
Thank you for sharing your feedback. We understand your concerns regarding the payout delay and conflicting information.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
it was very easy to find a property and…
it was very easy to find a property and book it. I was notified all the time on what was happening, Excellent Sewrvice
27 August 2026
Reply from Vrbo
Hi, Fiona
We're so glad to hear you found the property search and booking process easy and appreciated our consistent communication. Thank you for your wonderful feedback.
Thanks,
Vrbo Customer Support Team
Stressful Arrival, Excellent Customer Support if you speak English.
Excellent support, if you speak English.
We were a family travelling with two young children and had a very stressful experience upon arrival. The apartment manager did not show up, and at no point during the booking process were we informed of any issue. We therefore assumed everything was confirmed, but unfortunately that was not the case.
We contacted VRBO support, and they reacted quickly, helping us find an alternative apartment with similar characteristics nearby. They also granted us an additional £100 as compensation for the inconvenience.
However, because the replacement accommodation had to be booked at the last minute, prices were significantly higher than when I originally made my reservation, and I ended up paying around €200 more.
While I truly appreciate how kind, patient, and helpful the VRBO agents were, one aspect made the situation much more difficult: all communication was only available in English. As a Spanish customer, dealing with a stressful accommodation problem in a foreign language was very challenging, especially after a long journey and with two young children waiting for a solution. Fortunately, my husband speaks English much better than I do and was able to handle the conversations. Without his help, resolving the problem would have been much more difficult and stressful. I believe customer support in situations like this should also be available in Spanish, as language barriers can add significant anxiety to an already complicated situation.
Although the issue was eventually resolved, the lack of communication from the property manager, the extra cost, and the language barrier caused considerable stress and inconvenience for our family.
2 August 2026
Reply from Vrbo
Hi Ruth,
Thank you for letting us know about this experience. We understand your concerns about arriving to find your accommodation unavailable, needing to arrange an alternative stay, and the additional costs involved. We know how important it is to receive clear support in situations like this.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Heart of Edinburgh
Great stay at the Linton Collection collection in the heart of Edinburgh only a few steps from the Royal Mile basically around one corner . The property had nice modern amenities, easy access very comfortable. We had an issue upon check-in with the sheets, not being cleaned and we addressed it with management who took care of it immediately great service.
22 August 2026
Reply from Vrbo
Hi Jules,
Thank you for sharing your feedback about your stay. We’re pleased to hear your experience was positive overall and that your concerns were addressed promptly and with care. We truly appreciate your kind words and hope to welcome you back again soon.
Thanks,
Vrbo Customer Support Team
Was able to book exactly the premise…
Was able to book exactly the premise that we wanted very easily.
A text chat with Sarah was also very helpful.
15 July 2026
Reply from Vrbo
Hi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
VRBO Customer Support Team
It was easy to book online
It was easy to book online, I had a question for the owner of the property, this was answered that same day.
26 August 2026
Reply from Vrbo
Hi Pauline,
Thank you for sharing your experience. We’re glad the booking process was easy and that your question was answered quickly. We appreciate your feedback.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Wendy,
Thank you for your feedback. We’re glad the booking process was smooth and that communication with the owner went well. We appreciate you sharing your experience.
Thanks,
Vrbo Customer Support Team
Great place
Hi... we have been travelling with your company for over 20 years all over the world and this property/ hosts are one of the best we have stayed with..,
The property is so central an hour from Manchester much the same to Birmingham stoke just round the corner and your on the peck distance , great, and so much more on your door step.. property is just right in lots of ways ... best book and see for your self's.... thank for great break 🙏
We will be going back and look forward to that day ....
7 August 2026
Reply from Vrbo
Hi Dalgamo,
Thank you for your kind feedback and for traveling with us over the years. We’re delighted to hear this was one of your best stays and that you enjoyed the hosts, location, and overall experience. We appreciate your support and look forward to welcoming you again.
Thanks,
Vrbo Customer Support Team
MacDonald visit
Beautiful setting. Pleasant cottage. Plenty of wildlife and a good centre for sightseeing
15 August 2026
Reply from Vrbo
Hi Stewart,
Thank you for your feedback. We’re pleased to hear you enjoyed the cottage, the beautiful surroundings, and the great location for sightseeing. We appreciate your kind words!
Thanks,
Vrbo Customer Support Team
Great location quiet
22 August 2026
Reply from Vrbo
Hi Jason,
We’re glad you enjoyed the great location and peaceful surroundings. We appreciate you sharing your experience.
Thanks,
Vrbo Customer Support Team
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