VS Eyewear Reviews 370

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Sent wrong glasses, website does not specify what glasses you want. I downloaded my prescription online like I’ve done before. They automatically send you glasses for distance, I spoke to a customer s... See more

Company replied

Rated 1 out of 5 stars

I email Mike Demasi owner emails after 2 weeks just checking in. Mike says quote he lost track of order he does not have frame maybe another week the 1-1/2 to make lens Been 3 weeks email Mike tellin... See more

Company replied

Rated 5 out of 5 stars

Well-made pair of glasses and overall excellent experience! It's clear that these glasses were made with a high level of care and competency. Thank you VS Eyewear! I've had several disappointing... See more

Company replied

Rated 5 out of 5 stars

Third pair of Visionaries clip-ons I have purchased. Excellent products. Came in nice plastic cases. I would like to see a larger selection of non-polarized lenses. Some screens in devices I use are w... See more

Company replied

Company details

  1. Glasses store
  2. Clothing Shop

Information provided by various external sources

VS Eyewear prides itself in providing high-quality products to its customers as well as providing excellent customer service. VS Eyewear is an international leader in eyeglass sales and we offer a huge selection of brands at prices that can't be beat. As an authorized dealer of major industrial, designer and brand name eyewear, we guarantee that our optical products are high-quality, authentic, and are backed by a full manufacturer's warranty.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

370 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love the Clip Ons

The clip on sun glasses were a perfect fit for my glasses. Easy to fasten to my glasses. Easy to order. One of the best purchases I’ve made this year.?Have recommended to others.

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Satisfied in Vt

They had what I wanted and made it all happen better than I had expected. Very fast turnaround, I would highly recommend these folks.

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Five Star Service!

This is a wonderful company offering customers a fantastic level of choice in style and colors. I have shopped here for many years and am always satisfied. Mike and team provide excellent customer service!

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Product was as described

Product was as described, arrived on time, and a case was included. Lenses are grey and suitably dark, so they reduce glare while driving considerably. Good product.

30 September 2019
Unprompted review
Rated 4 out of 5 stars

I first tried Amazon for clip on…

I first tried Amazon for clip on magnifiers. A zillion brands in no particular order. VS' website, on the other hand, was easy to use with the different diopter strengths clearly shown. The ordering was straight-forward and the order came within a couple of days. The lenses themselves are made in Taiwan and seem to be of good optical quality. I've noticed some stress cracks in the lenses around the screws that hold the lenses to the frame. This doesn't affect the view and may not be a problem. Time will tell.
In short, I can recommend VS Eyewear and will likely use them again.

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Excellent and quick service

Excellent and quick service, very instructive website and above all a high quality product (clip on sunglasses). I am very satisfied 👍!

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Great products

I appreciate their range of options, the quality of the product and the speed of delivery.

30 September 2019
Unprompted review
Rated 3 out of 5 stars

I paid over 300 for a pair of…

I paid over 300 for a pair of prescription safety glasses that didnt even last a year. The rubber nose guard fell apart, the lenses fell out of the frame.

30 September 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Thanks for the order and sorry about the issues you have had with this frame. If you can send the glasses back to me with a copy of the order, I will get the lenses inserted into a new frame.

Rated 3 out of 5 stars

A quiet waiting period

Much of this is edited from an earlier version.

Tried sending an email, but their email inboxes must not work or are not checked, so I called customer service. At first the returns "specialist" would not allow me to return my pair (because they're prescription), so I had to remind him of the policy stated on the site. Told me they would need to charge a $20 restocking fee.

I complied with all instructions. Shipped the glasses back, indicated my desired exchange pair on the original packing slip, received confirmation my return was delivered.

That was two weeks ago. There has been no follow-up on their part. I will calmly call again on Monday. If I cannot resolve this I guess I'll write it off in my taxes as a $150 gift/donation.

**Update**

After I uploaded this first review the team did reach out to let me know there were supplier issues which caused the delay. I received my replacement pair about 2 weeks later and have been satisfied with it since then.

I admit I did not feel great about not being told earlier about what was going on with my replacement order, but afterward my heart softened and I bumped up my score.

One last note: I never received any refund, and I admittedly am not owed one, because that is the stated policy for prescription returns.

21 September 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Sorry for the delay, but we didn't steal your money. We made up a pair of special made prescription glasses that didn't fit you very well. We took them back gave a full refund for the frames and gave a very special price of $20.00 for a new pair of glasses including a new frame and lenses. The replacements were delayed and should be shipping in the near future.

Rated 1 out of 5 stars

The frame was so small that my husband…

The frame was so small that my husband could not wear them. It appeared to be for a child. I wasted $300.00 on this purchase. If you decide to make an order from this company, please talk to a customer service representative and do not complete the order over the internet.

29 August 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Sorry the glasses didn't work out for you, but these glasses were not a small frame. The dimensions were a large frame. 62/35-15-135mm I am a big guy and these glasses fit me fine. We also have a policy where you can buy the frames only to try them on.

Rated 4 out of 5 stars

Real World review

Pros - the frames are very good, where I work we build semi trailers. So I cut grind and drill a lot of metal. The frames wrap around my face which makes them close enough to prevent any metal fragments from getting to my eyes. I have worn them to work for a week now and have no scratches in the lens yet. We made a mistake on the prescription when ordering them, but thankfully this company corrected the mistake. So I trust and recommend this company to do fare honest business.
Con - the lenses took a couple of days getting used to, they seem to have a very narrow point of view, and the lenses seem to magnify everything and that made everything seem a little distorted at a distance. But I had no problems reading my tape measure whatsoever,
Bottom line - I paid a fair price for a quality pair of prescription safety glasses

24 August 2019
Unprompted review
VS Eyewear logo

Reply from VS Eyewear

Thanks again for the order and review!

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