WalesCottageHolidays Reviews 

143
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Booked a week stay via Airbnb, Wales Cottage Holidays being the host. They were shocking to get hold of, no sense of urgency to rectify a number of issues, no customer service. Have also ignored Airbn... See more

Rated 5 out of 5 stars

Booking and other information was made very easy.The Waves appartment was everything we needed and wanted,very clean ,comfortable and with a lovely seaside theme. The apartments are right opposite th... See more

Rated 5 out of 5 stars

The most relaxing holiday we have had with our dog- lovely studio, warm and cosy, enclosed front garden- super friendly hosts- no noise apart from the sheep and the birds- a real getaway if you fancy... See more

Company replied

Rated 5 out of 5 stars

We had a family holiday with three generations and two dogs. The bungalow was not picturesque but was warm and comfortable with everything we needed. One bedroom was in the loft and needed some agilit... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Over 1000 self-catering holiday cottages and apartments across the whole of Wales.


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3.9

Great

TrustScore 4 out of 5

143 reviews

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3.9

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(143)

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Rated 1 out of 5 stars

Very very poor.

Used them on two occasions for separate holiday accommodation - never again and would respectfully suggest you use another booking agency. Problems both times with the two destinations and they use the usual jargonese to wriggle out of having any responsibility as the rental agreement is between the hirer and the property owner. On the second occasion their office employee stated that they didn't do property inspections before listing properties to rent...they rely on the property owners being honest and truthful. Save yourself the hassle and use someone else unless you want to contribute towards their income via the booking fee you'll get charged.

12 July 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Martin, Thank you for taking the time to provide us with valuable feedback. We are sorry to hear you experienced some issues whilst at the property, and we will pass on your feedback to the homeowner. Many thanks

Rated 3 out of 5 stars

An amazing location

An amazing location, beautiful views, walks from the door step and close to the beach. The property was immaculately clean, very spacious, kitchen reasonably equipped, could very easily be a 5 star. The reason for the 3 star is the inability to get a decent sleep. Beautiful big bay windows but no blinds so room is lit up by 4am. One of the twin rooms had awful cheap metal beds that creaked loudly with the smallest movement. We were a family of 9 (3 generations) who love to be on the go. The lack of sleep significantly impacted on our holiday. Small change would make this cottage the best place to be.

5 June 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello, Thank you for taking the time to provide us with valuable feedback. We are so pleased to hear you had a lovely stay and enjoyed the property and we will pass on your feedback to the homeowner. We hope to welcome you back again soon

Rated 5 out of 5 stars

Lovely lodge

Pros- great location, lots of good hikes nearby helpfully explained by Andrew and on a map in the property, pretty much all essentials are in the property (including towels for both showering and the hot tub), little touches like washing basket, really dog friendly including secure front garden, parking, dishwasher, big screen TV (advertised as having Sky TV but is the basic package with only the freeview channels and no ability to pause etc)
Cons- one of the main reasons we booked the holiday was for the hot tub but we did not realise it’s location was on decking visible to the whole campsite so felt a bit uncomfortable e.g. when getting in/out the tub in swimwear, and also the rule was to be out the hot tub for 11pm, and we set timers for this, but on one night it was 10:59 and the owner came to us with a flashlight to get us out which was uncomfortable.
Also the mattress was quite uncomfortable and loud when rolling over.
Suggestions- to consider hand wash to be provided, to consider some sort of privacy shield around the hot tub, to consider providing a fan as the bedroom got really warm despite none of the radiators being on

24 May 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Molly, Thank you for taking the time to leave us with your review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to Wales very soon!

Rated 5 out of 5 stars

The most relaxing holiday we have had…

The most relaxing holiday we have had with our dog- lovely studio, warm and cosy, enclosed front garden- super friendly hosts- no noise apart from the sheep and the birds- a real getaway if you fancy escaping all the stress i.e. no tv , internet and intermittent phone signal
Track to the house a little bumpy, so take care if your car is low slung- and would advise to bring a food shop with you, as once you are there, you won't want to leave- only downside , no clothes washing facilities but for the price and the tranquility a price worth paying

2 May 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Jacqueline, Thank you for taking the time to leave us with your review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to Wales very soon!

Rated 5 out of 5 stars

Perfect quirky cottage in quiet location

Good experience booking online and clear communication from company at all stages. Clean, extremely well -equipped cottage in beautiful quiet location with use of lovely garden and walks from door. Helpful and friendly owner on site. Had a fantastic week enjoying outdoor pursuits.

10 April 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello, many thanks for taking the time to leave a review. We are so pleased to hear that had such an enjoyable stay and we look forward to assisting you in finding further trips in the future!

Rated 5 out of 5 stars

Excellent booking service

Easy to navigate website & simple booking procedure. Lots of updates & info leading up to holiday & follow up after. Our holiday let was exactly as described and photos were accurate. Highly recommend.

2 April 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello, Thank you for taking the time to leave us with your review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to Wales very soon!

Rated 5 out of 5 stars

Treasure of a cottage

Treasure of a cottage. Light, bright and warm day and night. Fantastic views and lots of birds on the feeders and river. Numerous seating areas in and outside the cottage to get the best views. Location ideal for lots of places to visit RSPB, Osprey Centre, CAT, fugitives bike park, King Arthur’s labyrinth. Wonderful.

27 March 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Lynne, Thank you so much for taking the time to write your review of your recent stay with us. It makes us so happy to receive such wonderful feedback of both the property and the area. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Inter generational family weekend

We stayed here for a special 3 generational family weekend. It was perfect! The location is wonderful, so close to the beach and town and accessible for the coastal path. The accommodation itself is ample for a large group with a well equipped kitchen, dining area and lounge downstairs, enough bedrooms, bathrooms, showers, toilets to ensure no one had to queue even in such a large group as ours! The playrooms downstairs were an added bonus for the children who loved having their own “den”. A welcome pack was included and I liked the fact that a local telephone number was provided in case of problems, which in our case there weren’t. I would thoroughly recommend this property .

21 March 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Pam, Thank you so much for taking the time to write your review of your recent stay with us. It makes us so happy to hear you had an excellent holiday and we hope you made lots of happy memories. We hope to welcome you back soon.

Rated 5 out of 5 stars

Stayed at Hafod y mor in Tenby

Have booked several times with Wales Cottage Holidays and always found the team to be very knowledgeable and helpful. Stayed at Hafod y mor in Tenby and this was probably th ebest location of any property I have every booked.

21 March 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Ray, thank you for your feedback. We pride ourselves on excellent accommodation, and we are pleased that it was delivered. We look forward to welcoming you back to one of our properties in the future

Rated 5 out of 5 stars

Lovely clean property with bright…

Lovely clean property with bright decor. Superb location only a few mins walk into the town centre and main beach. Enclosed garden was great for our dog. Would definitely return.

15 March 2022
Unprompted review
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Reply from WalesCottageHolidays

Thank you for this glowing review of your recent holiday in Wales, so happy that you and you dog enjoyed your stay! We look forward to welcoming you back soon

Rated 5 out of 5 stars

Pleased with our booking

Booked a lovely cottage through this website. Needed to amend my booking a little and the customer service team was very helpful. Good communication throughout, plenty of reminders sent about the process for check in and check out.

14 March 2022
Unprompted review
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Reply from WalesCottageHolidays

Thank you for this lovely review and so pleased you had a great customer experience. We look forward to welcoming you back to Wales soon

Rated 5 out of 5 stars

Brecon view Lodge

Brecon view Lodge. Gorgeous Lodge, spotlessly clean, well equipped with everything you need. Nothing was too much trouble for the owners. A lovely welcome hamper on arrival. Would highly recommend.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

What a brilliant place- will be back!

What a brilliant place- will be back!

We will be coming back again as the place so so beautiful and clean and spacious and all the rest!

8 March 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Helen, thank you for your review. We're really glad you enjoyed your stay and that you found this property beautiful! Hope to welcome you back soon.

Rated 5 out of 5 stars

Amazing!!!

If there was the option for 10 stars, we wouldn't hesitate!
Beautiful lodge, beautiful surroundings, the perfect hideaway!
Dog friendly, well equipped, immaculately clean, just wonderful 😀

7 March 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Bex, Thank you for taking the time to leave us with your review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to Wales very soon!

Rated 5 out of 5 stars

Fantastic property and fabulous hosts

Fantastic property and fabulous hosts; a place of tranquility and superb standard of furnishings; a perfect bolt hole in every aspect. A wonderful place to switch off,relax and unwind.

19 February 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello Will, Thank you so much for taking the time to write your review of your recent stay with us. It makes us so happy to hear you had an excellent holiday and we hope you made lots of happy memories. We hope to welcome you back soon.

Rated 5 out of 5 stars

A beautifully restored cottage

A beautifully restored cottage, great location, stunning views and blissfully quiet. Rob and Auverne are welcoming and helpful. The open plan layout really worked for us, great to be able to cook and be sociable. Definitely happy to recommend a stay here.

14 February 2022
Unprompted review
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Reply from WalesCottageHolidays

Good morning Janet,

Thank you for taking the time to leave us a review - we really value your feedback.

As a family-owned company, delivering a high-quality experience for all our holiday makers is of great importance to us and we’re happy to hear you enjoyed your holiday.

We hope to welcome you back to Wales soon.

Rated 5 out of 5 stars

Glandon

Fabulous location with exceptional views.

7 February 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello! Thank you for taking the time to leave us a review of your recent stay. It makes us so happy to hear you had a lovely time and we hope you had fun making memories that will last forever. Please come back soon!

Rated 5 out of 5 stars

Great stay for a couple

Comfortable, practical and luxurious. Well situated on the outskirts of the town - within an easy walk.

29 January 2022
Unprompted review
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Reply from WalesCottageHolidays

Hello David, thank you for your review. We're really glad you enjoyed your stay and that you found this property luxurious! Hope to welcome you back soon.

Rated 5 out of 5 stars

Fabulous

Fabulous, cottage location perfect for dogs .

22 January 2022
Unprompted review
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Reply from WalesCottageHolidays

Good evening Mark. Thanks for taking the time to leave us a review. It sounds like you and your dogs had a great time staying at one of our properties and we can't wait to welcome you back again soon!

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