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Wallester Reviews 

289
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and assigned personal managers for their prompt responses, ongoing helpfulness, professionalism, and remarkably smooth onboarding processes. People consistently find the digital platform exceptionally user-friendly, highly efficient, and very well-suited for managing various business accounts seamlessly without major operational issues. However, some reviewers were not happy with the lengthy verification procedures, poor communication, and frustrating account setup delays encountered during the very early stages. A few customers also mentioned navigating significant challenges with rigid compliance requirements, strict internal rules, and occasional unexpected account closures.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated 1:1 support and responsive account... See more

Service

People report positive experiences with service, highlighting the friendly support agents, transparent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Response time

Reviewers express strong satisfaction regarding the response time, frequently highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wallester has been one of the best platforms I’ve used for expense management. The website is easy to use, and the onboarding process was smooth and straightforward. My account was approved within j... See more

Company replied

Rated 5 out of 5 stars

Ksenia was absolutely fantastic, followed up on emails when i forgot to reply and helped me set up my account together with the preferred products the same working day! From start to finish its been... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews, but Mariano genuinely deserves this one. His support has been absolutely outstanding from start to finish. He handled my request with extreme professionalism, effici... See more

Company replied

Rated 5 out of 5 stars

Unfortunately i had to go through the KYC, but it worked super good, especially with Olivia which supported me going through it. I really like their service in terms of use but also how they treat the... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Accounting Software Company
  4. Business-to-Business service
  5. Card processing service
  6. Non-bank financial service
  7. Payment service

About Wallester

Written by the company

Wallester is an Estonian-licensed financial institution and has been an official Visa partner since 2018, specialising in innovative digital financial solutions and card issuance. We empower companies across the European Economic Area (EEA) and the UK to streamline payments, launch branded cards, and scale efficiently.

What we do:

1. White-Label Solution with Embedded Finance
Our White-Label solution enables businesses to integrate financial services directly into their platforms - a concept known as embedded finance. This allows companies to launch branded payment cards tailored to their specific needs, enhancing customer experiences and opening new revenue streams. We ensure a swift time-to-market with simplified integration and dedicated support from our implementation team.

2. Wallester Business: Corporate Expense Management
Wallester Business is designed to modernise corporate expense management. It provides companies with instant access to virtual and physical Visa cards, streamlining financial processes through a modern app and comprehensive portal. Features include expense tracking, budget analytics, and seamless integration with accounting systems to enhance financial oversight and efficiency.

With a diverse team of over 190 professionals located in Estonia, Latvia, France and the United Kingdom, we are dedicated to developing high-quality, profitable products for our clients. Our passion for innovation drives us to improve and adapt to the evolving financial landscape continuously.

We aim to elevate businesses by providing the most advanced financial technologies, enabling them to reach new heights in efficiency and growth. We are always open to collaboration and eager to assist companies in navigating the future of finance.

Open an account in less than 24 hours and receive 300 virtual cards for FREE!

Corporate cards for your business

Includes 300 free virtual cards

Get a free corporate expense management solution with access to the multi-functional Wallester Business platform.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

289 reviews

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This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(289)

134 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad experience stay away.

I have been attempting to open a business bank account for my U.S. LLC since March 17, and I have fully complied with all document requests submitted through your platform.
Subsequently, I was contacted by a representative from Wallester, identified as Valeria Mitjurina, who requested that I physically mail my company documents to an office in Tallinn, Estonia. I explicitly clarified that my LLC was formed entirely online and that no original physical documents were ever issued to me.
Following this interaction, my application was abruptly halted without any formal explanation, justification, or reference to compliance requirements.
This request raises significant concerns. To the best of my knowledge and based on standard industry practices, legitimate online financial institutions do not require international physical shipment of corporate documents—particularly when digital verification has already been completed. Such a request deviates from established onboarding and KYC procedures.
Given these irregularities, I am seriously concerned about the legitimacy, necessity, and intent behind this request, as well as the security and potential misuse of sensitive business information. The lack of transparency and the sudden suspension of my application further compound these concerns.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

New account at Wallester

Last week I opened an account at Wallester for my company. And Gözde Keser helped me a lot in this matter. Thank him very much!

Alex Elbakyan
AGROMAN GROUP s.r.o.
Slovakia

3 April 2026
Unprompted review
Wallester logo

Reply from Wallester

Dear Alex, thank you so much for the kind words! We are thrilled to welcome AGROMAN GROUP s.r.o. to Wallester. We’re glad to hear that Gözde Keser was able to provide the support you needed to get your account up and running smoothly. We will certainly pass your thanks along. We look forward to a successful partnership with you

Rated 5 out of 5 stars

Best client experience Thanks to Luigi

Best client experience Thanks to Luigi
We are working for a few years now

Best banking experience ever !

31 March 2026
Unprompted review
Wallester logo

Reply from Wallester

We are honored to receive such high praise. Knowing that we have maintained this level of service for you over several years is exactly what we strive for at Wallester. Thank you for the shout-out to Luigi; he will be very happy to hear his efforts are appreciated. We look forward to our continued partnership!

Rated 5 out of 5 stars

Great solution with amazing customer service

I needed a card to use with Meta ads and people recommended I opened an account with Wallester. I was initially a bit taken aback by all the requirements and documentation they asked for before opening the account, including an interview! I have opened numerous bank accounts for my companies across different continents and never had to go through such as exhaustive list of checks - but it all worked out in the end, they opened the account, including a special advertising account with a card that has FINALLY allowed me to run ads on Meta. The platform is user-friendly and I am so far very happy with the service.

Also, I was very impressed with their customer support, particularly the help of Mariano. They assign you a direct contact person to do your onboarding and help with any questions. Mariano has been incredibly helpful, answering all emails really promptly, arranging my extra account and checking on me as I explore their platform. I've never experienced a similar level of customer service with any other bank, and I am still gobsmacked that they offer this even for accounts in their free tier.

I've already recommended Wallester to a few people in my marketing community, and will continue to do so as the experience so far has been great (and the only bank that could offer an actual solution to Meta's increasingly annoying habit of not accepting perfectly valid credit cards to pay for ads!).

10 March 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you for choosing Wallester and for sharing your experience! It’s great to hear that despite the rigorous setup process, Mariano and the team were able to get you up and running for your Meta ads. We aim to provide world-class service to every client, and we’re happy to hear we’ve exceeded your expectations. We look forward to supporting your business growth!

Rated 1 out of 5 stars

1 month and still waiting — avoid if you value your time

I have been trying to get my business account approved with Wallester for over a month now. I have submitted every document requested multiple times — bank statements, invoices, company details, payout exports — and I am still waiting with zero resolution.
The communication has been slow, the questions repetitive, and the process has been an absolute nightmare. As a business owner, this delay has directly impacted my operations and cost me real money.
I would not recommend Wallester to any business owner who needs a reliable and efficient onboarding process. There are far better alternatives out there.

28 March 2026
Unprompted review
Wallester logo

Reply from Wallester

Hello,

Thank you for taking the time to share your thoughts. We’re sorry to hear your experience did not match your expectations. For clarity, Wallester is a regulated payment card issuer. Our services and processes are designed in accordance with financial compliance requirements that apply to all licensed providers in our sector.

Our goal is always to complete onboarding quickly - usually within 1-2 days - using documents available in open registries. If your process took longer or we had to request additional information, it was likely because some required documents were not available publicly, and we needed them directly from you.

As a licensed financial institution, we also operate under strict regulations, and in some cases, we may need to ask for additional documentations - not necessarily due to your company, but because of specific compliance requirements.

If you still have any concerns or would like further clarification, please feel free to contact your dedicated CRM Manager or support@wallester.com

Best regards,
Wallester Team

Rated 5 out of 5 stars

Ksenia has been a great account manager…

Ksenia has been a great account manager , always attending to our needs! Always trying to resolve issues and assist us in making more use of the account. Thoroughly recommend her !

27 March 2026
Unprompted review
Wallester logo

Reply from Wallester

We really appreciate your kind words! Ksenia truly embodies the 'client-first' mindset we value at Wallester. It’s great to know she’s been there to resolve issues and provide proactive assistance whenever you need it. Thank you for recommending her—we’re proud to have her on your team!

Rated 5 out of 5 stars

Very smooth and fast onboarding…

Very smooth and fast onboarding process. I submitted all documents and my account was ready within just one day.

Big thanks to Gözde for the great support — very helpful and responsive throughout.

Highly recommended!

16 March 2026
Unprompted review
Wallester logo

Reply from Wallester

We truly appreciate your top-rated feedback! It’s wonderful to know that everything met your expectations. Your thoughtful comments will definitely be shared with Gözde—she is deeply committed to providing outstanding service to all our guests. We can’t wait to welcome you back soon!

Rated 5 out of 5 stars

Very Good

Thanks for manager Mr. Luigi Gentile.It's perfect!

16 March 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you so much for the 5-star review! We are delighted to hear that you had a perfect experience. We will be sure to pass your kind words along to Mr. Luigi Gentile—he takes great pride in ensuring our customers receive the best possible service. We look forward to seeing you again

Rated 1 out of 5 stars

They don't know about UK business types

Registered, provided ID and more, then got asked to provided a registration number.

I signed up as a Sole Trader. In the UK only companies, such as Ltd, LLC... who are registered with companies house have registration numbers. How this bank does not know this but continues to request this, I do not know. They clearly have zero knowledge on company/business types and which have registration numbers. Absolutely wasted my time. If you are not a company registered with Companies House, do not bother signing up.

10 March 2026
Unprompted review
Wallester logo

Reply from Wallester

Hello,

Thank you for taking the time to share your thoughts. We’re sorry to hear your experience did not match your expectations. For clarity, Wallester is not a regular bank, but we are a regulated payment card issuer. Our services and processes are designed in accordance with financial compliance requirements that apply to all licensed providers in our sector.

As a licensed financial institution, we also operate under strict regulations, and in some cases, we may need to decline an application - not necessarily due to your company, but because of specific compliance requirements.

If you still have any concerns or would like further clarification, please feel free to contact us at support@wallester.com

Rated 5 out of 5 stars

Great services

Ms.Juliette Samson was very kind and helpful during the KYB process, and the product has been working great as well.

13 March 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you so much for the 5-star review! We are thrilled to hear that you're enjoying the product and that Juliette made the KYB process smooth for you. She is a valued member of our team, and we'll be sure to share your kind words with her. It's great to have you with us

Rated 5 out of 5 stars

We recently completed our onboarding…

We recently completed our onboarding process with Wolter, and I would like to share a very positive experience.
The platform itself is intuitive, well structured and clearly designed with compliance and efficiency in mind. For companies operating across multiple jurisdictions, having a clear and responsive banking interface makes a real difference.
A special thank you to Oliva, who managed our onboarding process with professionalism, speed and attention to detail. She was proactive, responsive and solution-oriented throughout the entire process.
In an environment where banking onboarding can often be complex and time-consuming, this experience stood out for its clarity and efficiency.
Highly recommended for companies looking for a modern and reliable banking solution.

3 March 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you for the high recommendation! We’re so glad Olivia could help streamline your onboarding experience. Providing a modern, solution-oriented banking interface is exactly what we strive for. We’re excited to have you on board!

Rated 5 out of 5 stars

All excellent

All excellent , Good service and excellent Customer service.
Thanks to Redi

26 February 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your feedback.

We’re happy to hear that Redi provided professional and highly responsive support. Delivering this level of service is what we strive for every day.

Rated 5 out of 5 stars

Ksenia was absolutely fantastic

Ksenia was absolutely fantastic, followed up on emails when i forgot to reply and helped me set up my account together with the preferred products the same working day! From start to finish its been perfect.

Thanks Ksenia again!

19 February 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you for the wonderful feedback! We’re so glad to hear that Ksenia’s proactive approach helped get your account and products set up so quickly. We know how busy our clients can be, so we take pride in those 'follow-up' moments to keep things moving. We’ll be sure to pass your thanks along to Ksenia—she’ll be thrilled to hear she made the process perfect for you!

Rated 5 out of 5 stars

Wallester - Ksenia

Great service with Wallester, never had an issue with anything and they always answer any questions and queries immediately. I have my own personal account manager Ksenia who is great, any time I pick up the phone to message she replies immediately and is very helpful and responsive. I can’t recommend this service enough, my personal experience is very positive and having a personal account manager helps the process and makes is so much easier than any other bank I have dealt with.

18 February 2026
Unprompted review
Wallester logo

Reply from Wallester

We really appreciate your recommendation! It’s great to hear that Ksenia has been able to provide the responsive and helpful service you deserve. We’re proud to have her on our team, and we’re even happier to have you as a client. Thanks for choosing Wallester!

Rated 5 out of 5 stars

Outstanding Support – Truly Exceptional Service

I rarely leave reviews, but Mariano genuinely deserves this one.

His support has been absolutely outstanding from start to finish. He handled my request with extreme professionalism, efficiency, and attention to detail. What could have been a complicated and stressful situation was resolved smoothly thanks to his guidance and responsiveness.

Mariano went above and beyond to make sure everything was properly handled. His availability, clarity, and proactive follow-up truly made a difference.

In my case, his help was not just useful - it was essential. He literally saved me a significant amount of time and stress.

If you ever have the chance to work with Mariano, you are in very good hands.

Thank you again for your exceptional support.

10 February 2026
Unprompted review
Wallester logo

Reply from Wallester

It means a lot to us that you took the time to write this, especially knowing you don't usually leave reviews. Mariano is a core part of our team, and reading how he turned a stressful situation into a smooth one is exactly why we do what we do. I’ll make sure he sees this—he’ll be incredibly proud to know his support was essential to you. Thank you for the trust you’ve placed in us.

Rated 5 out of 5 stars

Very good customer experience and professional with a human touch

Unfortunately i had to go through the KYC, but it worked super good, especially with Olivia which supported me going through it. I really like their service in terms of use but also how they treat their customers. Big thank you!

11 February 2026
Unprompted review
Wallester logo

Reply from Wallester

Hearing that we kept the 'human touch' even during a process like KYC is exactly what we strive for. It’s no secret that verification can be a bit of a hurdle, so I’m thrilled to hear Olivia was there to make it a smooth experience for you. We really appreciate the shout-out and are happy to have you with us!

Rated 4 out of 5 stars

Mme Olivia Vad-Schneidermann…


Ms. Olivia Vad-Schneidermann (Wallester) demonstrates great professionalism and excellent responsiveness. She always takes the time to explain procedures clearly and precisely.

Mme Olivia Vad-Schneidermann (Wallester) fait preuve d’un grand professionnalisme et d’une excellente réactivité. Elle prend toujours le temps d’expliquer les démarches avec clarté et précision.

2 February 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your kind words.

We’re pleased to hear that Olivia’s professionalism and responsiveness have made such a positive impression. Taking the time to explain procedures clearly and thoroughly is something we truly value, and it’s great to know this was reflected in your experience.

We’ll be sure to share your feedback with her. We appreciate your trust in Wallester.

Rated 5 out of 5 stars

Excellent customer service

My experience with Wallester is very positive, and I want, in particular, to thank Ms. Meredith Cuccolo and the Wallester customer service for the smooth onboarding process and the dedication shown in helping and assisting me and my company.

6 February 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you for sharing your experience.

We’re pleased to hear that the onboarding process went smoothly and that you felt well supported throughout. Your appreciation for Meredith and our customer service team means a great deal — we’ll be sure to pass along your thanks.

We’re grateful for your trust and look forward to supporting you and your company moving forward.

Rated 5 out of 5 stars

Olivia is always available to help me…

Olivia is always available to help me develop my business I highly recommend it

4 February 2026
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your kind words and recommendation.

We’re delighted to hear that Olivia has been consistently available and supportive in helping you grow your business. Reliable guidance and responsiveness are exactly what we strive to provide.

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