The lady on phone was very helpful, honestly I felt like been talking to an experienced person . Quick talk and all done .thank you for the service.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A service is very good and raihan explained everything very nicely
Company replied
Had a great conversation with Kam over the phone.As a first time buying a vehicle,it can be very overwhelming in terms of documents—insurance,road tax & warranty.Kam really aided me today with such ch... See more
Company replied
Cameron is a credit to the team. He was so polite, helpful and sounded very cheerful. I felt very comfortable talking with Cameron. His professional manner is outstanding. I really can't say any... See more
Company replied
Company details
Written by the company
Finding a warranty product that suits you could be what saves your car when you most need it. That’s why we offer different levels of warranty cover to suit different drivers. Take a look at our website to find out more!
Contact info
Kingsgate House, Wellington Rd North, SK4 1LW, Stockport, United Kingdom
- 0330-818-3064
- hello@warrantiesuk.com
- warrantiesuk.com
4.5
Excellent
174 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent call with Ryan
Had an amazing call with a Mancunian called Ryan was gunna take a 1 year but his attitude made me pick a 3 year great guy
17 October 2024
Unprompted review
Reply from Warranties UK
Hello, Declan! 😊 Your 5-star review truly brightened our day!
Ryan is delighted to hear that he could help you secure peace of mind on the road!
Thank you for choosing us and for your generous feedback!
All the best,
WarrantiesUK
Thank you Ryan !
excellent customer service had an amazing chat with Ryan on the phone! Really recommend the company
17 October 2024
Unprompted review
Reply from Warranties UK
Hey, Bethany! 🌟 We’re ecstatic about your 5-star review!
It's wonderful to hear that Ryan was able to help you find the ideal warranty - it is exactly what we aim for at WarrantiesUK!
Thank you for taking the time to share your experience, and we look forward to helping you again!
Best regards,
WarrantiesUK
Spoken with ryan over the phone
Spoken with ryan over the phone, he was great well mannered and well spoken, he gave me the best deal I could ask for, couldn't thank him enough
15 October 2024
Unprompted review
Reply from Warranties UK
Hello! 😊 We’re absolutely delighted by your amazing 5-star review!
It’s wonderful to hear that Ryan helped you find the best deal for your needs. He is beaming after reading your kind words!
Best wishes,
WarrantiesUK
Great customer service provided by AJ
Great customer service provided by AJ, he was polite and well mannered, and made the process quick and simple.
9 October 2024
Unprompted review
Reply from Warranties UK
Hello, Naseem! 🌟 Your 5-star review just made our day!
We're so glad to hear that AJ made it simple for you to find the best warranty possible!
We’re so glad we could assist you and appreciate you taking the time to share your story. Thank you for choosing WarrantiesUK!
Best regards,
WarrantiesUK
Easy and simple process provided AJ
Easy and simple process provided AJ, enjoyable to talk to explained everything very well!
15 October 2024
Unprompted review
Reply from Warranties UK
Hi, Ninuman! 😊 We’re over the moon with your wonderful 5-star review!
It’s fantastic to know that AJ made your experience with WarrantiesUK so enjoyable by explaining everything thoroughly!
AJ is delighted to receive your words, and we look forward to serving you again in the future.
Warm regards,
WarrantiesUK
Had a great call with Ryan :)
15 October 2024
Unprompted review
Reply from Warranties UK
Hello, Jason! 😊 Your 5-star review truly brightened our day!
We’re thrilled that Ryan helped you secure the perfect warranty.
Thank you for choosing us and for your generous feedback!
All the best,
WarrantiesUK
Had a great experience with ryan
15 October 2024
Unprompted review
Reply from Warranties UK
Hey, Leah! 🌟 We’re ecstatic about your 5-star review!
Helping you find the ideal warranty is exactly what we aim for at WarrantiesUK. Thank you for sharing your positive experience with Ryan - we look forward to helping you again!
Best regards,
WarrantiesUK
Ryan was very helpful and professional
Ryan was very helpful and professional
2 October 2024
Unprompted review
Reply from Warranties UK
Hi, Jack! 👋 Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that Ryan made your experience with WarrantiesUK so positive.
We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
WarrantiesUK
Ryan
I had an amazing chat with Ryan who was more than happy to help.
16 October 2024
Unprompted review
Reply from Warranties UK
Hello, Abby! 😊 We’re absolutely delighted by your amazing 5-star review!
It’s wonderful to hear that Ryan helped you find the right warranty for your needs. Your feedback truly motivates us to keep delivering excellent service.
Thank you for your trust and for sharing your positive experience with us!
Best wishes,
WarrantiesUK
AJ and Usman was very helpful and made…
AJ and Usman was very helpful and made it an easy process.
15 October 2024
Unprompted review
Reply from Warranties UK
Hello, Ismail! 🌟 Your 5-star review just made our day!
At WarrantiesUK, we’re dedicated to making sure you get the best warranty experience possible.
We’re so glad that both AJ and Usman could assist you in finding a perfect warranty.
Thank you for choosing WarrantiesUK!
Best regards,
WarrantiesUK
Usman helped me understand my options…
Usman helped me understand my options and was very kind and patient with me as I understood which policy matched my needs. Thank you so much, I would definitely recommend you to my family and friends.
15 October 2024
Unprompted review
Reply from Warranties UK
Hi, Duaa! 😊 We’re over the moon with your wonderful 5-star review!
It’s amazing to hear that Usman aided you through your warranty journey.
Our mission is to make the warranty process as easy as possible and help you feel confident about your coverage. Thanks for your kind feedback, and we look forward to serving you again in the future.
Warm regards,
WarrantiesUK
Fantastic experience
Fantastic experience! Usman was helping me and his service was amazing
15 October 2024
Unprompted review
Reply from Warranties UK
Hello, Aweis! 😊 Your 5-star review truly brightened our day!
We’re thrilled that Usman could help you secure the perfect warranty.
It’s reviews like yours that inspire us to keep up the great work. Thank you for choosing us and for your generous feedback!
All the best,
WarrantiesUK
Thanks to Ryan for going through…
Thanks to Ryan for going through everything and making everyone easy for me made everything so much easier
15 October 2024
Unprompted review
Reply from Warranties UK
Hey, Nathan! 🌟 We’re ecstatic about your 5-star review! Helping you find the ideal warranty is exactly what we aim for at WarrantiesUK.
Thank you for taking the time to share your experience with Ryan, he is delighted to have heard he made such a positive impact!
Best regards,
WarrantiesUK
Usman provided exceptional service from…
Usman provided exceptional service from start to finish. He made everything incredibly easy and hassle-free. His helpfulness and attention to detail were truly appreciated. Highly recommend!
2 October 2024
Unprompted review
Reply from Warranties UK
Hello, Muqtar! 😊 We’re absolutely delighted by your amazing 5-star review!
It’s wonderful to hear that Usman provided exceptional service and helped you find the right warranty hassle-free.
Thank you for your trust and for sharing your positive experience with us!
Best wishes,
WarrantiesUK
Dealt with Usman
Dealt with Usman, and helped me throughout everything, the service was exceptional. Would definitely recommend
10 October 2024
Unprompted review
Reply from Warranties UK
Hi, Noaman! 😊 We’re over the moon with your wonderful 5-star review!
We're buzzing to hear that Usman was able to provide you with exceptional service and make the warranty process as easy as possible.
Thanks for your kind feedback, and we look forward to serving you again in the future.
Warm regards,
WarrantiesUK
Where to begin.
Where to begin.
They chased me to set up the policy, even as I was waiting to collect my new (second hand) car. Very polite and persistent, trying to get me to take out the policy. I decided to go for it and get my first ever car warranty policy, which would cover me from day 1! Unfortunately I was in that unlucky club that had an issue a week after I took ownership of my new (8 year old) car.
Processing a claim is basic, I called up, was told to email the quote in, I did that and never heard anything back. I called up to find out what was going on, after getting hung up on multiple times, and then also transferred to their sister company 'car loans uk', they couldn't transfer me back so had to call back again. The hold music/speech repeatedly tells you of a 'dedicated team, that will do their very best to assist you in getting exactly the right policy for you'. This dedicated team seems to consist of about 3 people; Megan, Ryan and another guy who's name escapes me, who always seem to be 'on their lunch' and 'ill get them to call you back'.... Spoiler they don't.
So fast forward 3 weeks, still no news on my claim and the car has been in for repair, everything sorted, call them again many... Many times, but no joy getting hold of anyone, so I call the finance company who do the payments 'bumper' I get through really quickly and I tell them I want to cancel my policy, they say that unfortunately as it's through 'warranties UK' I have to go through them, I explain the situation and the lack of communication from them, he gets on the phone to them... 2 minutes later they call me, but quickly brush me off with excuses and that they'll cancel and refund me, but I doubt I'll ever see that based on other people's reviews.
Tldr - cover from day 1 doesn't exist, very difficult to speak to anyone, claim process might as well be by carrier pigeon.
*Edit* 08/10
The reason for taking out warranty cover is to protect against "unforeseen" issues, unless a car is brand new then an issue can arrise at any point, your 30 day clause is just an excuse not to pay out, and you do not stipulate this when the policy is being taken out.
If you had read the quote for repair properly (which you didn't) you would see that the only software issue wasn't actually an issue, it was a 'free request' with Tesla to check the battery health, this was indicated by the £0.00 cost on the quote. The mechanical issues were to do with the air suspension and the electrical charging point being defective.
Should I wish to contact you? You mean like I haven't been trying for then past few weeks, but continuously getting hung up and fobbed off with bs excuses... Do you even work in the same office as the sales reps?
But I shouldn't worry, keep up the terrible service and you'll soon be another failed business in no time at all.
25 September 2024
Unprompted review
Reply from Warranties UK
Dear Jacob,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your frustration.
We understand how frustrating it can be when issues arise shortly after purchasing a warranty. However, we want to clarify a few important points regarding your claim.
As per our policy, any claims made within the first 30 days may not be valid, as we consider these faults to be pre-existing unless independent evidence suggests otherwise. Unfortunately, we did not receive any such evidence from you regarding your vehicle.
Regarding the work you needed, it was determined that the invoice you provided related to software updates required by Tesla. Our warranty is designed to cover mechanical failures and breakdowns, which means that specific updates may not fall under our coverage.
We strive to provide exceptional customer service and are sorry to hear about your experience with communication.
If you have any further questions or need assistance, please feel free to reach out to us directly at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
Warranty cover without the hard sell…
Warranty cover without the hard sell useful advice and information from Usman, Erfan and the rest of the team
5 September 2024
Unprompted review
Reply from Warranties UK
Hi, Darren! 👋 Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that your experience with WarrantiesUK was so positive.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know Usman and Erfan succeeded in doing that for you - who will be delighted to hear your kind words!
Warm regards,
WarrantiesUK
Very disappointing experience
Took out a warranty on my car on the 26th of June 2024,then i had to cancel after 2hrs on the same day as a result of unforseen financial problems. They promised to cancel with Bumper,but i have been calling both with no help at all. I received a cancellation fee yesterday which im willing to pay so i can get out of it all,but no one can send me any bank details. Or even explain why i have to pay a fee when i canceled within 24hrs. They keep promising to call me back or respond to my email, but nothing. Poor communication from everyone who answers the phone. No response at all when you email.Not deserving of any star at all,i am very disappointed.
2 August 2024
Unprompted review
Reply from Warranties UK
Dear Ntombizodwa,
Thank you for sharing your experience with us. We appreciate your feedback, even when it reflects challenges, as it helps us improve our services.
We sincerely apologise for the confusion you experienced regarding the cancellation of your warranty. It appears that your calls may have been misdirected to a different team. We have since streamlined our process so that calls are directed to the appropriate team in the future.
We regret that the resolution took longer than expected. If you require any further information regarding your cancellation don’t hesitate to reach out to us directly at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
From knowing I w was the owner of a new…
From knowing I w was the owner of a new car the phone call came that I can cover my car for another year and was it was explained very well and the lady on the phone Wass friendly and helpful and understood my circumstances 5 star service
17 July 2024
Unprompted review
Reply from Warranties UK
Hi, Marie! 👋 Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your experience with WarrantiesUK was so positive.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know we succeeded in doing that for you. We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
WarrantiesUK
It was great speaking with Lisa today
It was great speaking with Lisa today, breath of fresh air and very helpful and knowledgeable. Highly recommend
27 July 2024
Unprompted review
Reply from Warranties UK
Hi, Alexander! 👋 Thank you so much for your glowing 5-star review! We're delighted to hear that you had a positive experience with WarrantiesUK.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know we succeeded in doing that for you. We appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
WarrantiesUK
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