Warranty Administration Services Ltd Reviews 

270
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and professional, often going above and beyond to ensure a smooth process. The service is frequently highlighted as excellent, with people appreciating the straightforward and stress-free claim process, as well as the quick and clear responses. Many reviewers found the warranty to be comprehensive and valuable, with claims being handled efficiently and resulting in positive outcomes. However, some customers also noted issues where a claim was initially rejected due to a misunderstanding about authorization, or a warranty claim was refused because a maintenance item was not changed by a specific date, which they were not informed about.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the speedy, clear, and... See more

Claim

Consumers find the claim process to be positive, with many reviewers highlighting the efficiency and... See more

Warranty

Reviewers mention positive feedback about warranty, with many expressing satisfaction with the service and... See more

Response time

People report positive experiences with response times, highlighting the speed and clarity of communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Tara at Warranty Admin Services was wonderful. She was very helpful and friendly. Nothing was ever too much trouble and I feel she always went the extra mile to ensure a super smooth process. She h... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me th... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(270)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Very warm and dedicated approach! Amazing

We’ve been facing a huge bill from BMW to get my car fixed. It was extremely stressful experience to say least… all until I phoned and spoke to Tara! What an amazing lady she is. She helped me to relax and explained that we will get reimbursed in full as all was authorised. After talking to her I stressed no more and indeed we received all amount we paid first back into our account! Highly recommended!
Tara provides fantastic customer service! Thank you once again!

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Thanks to Tara and Bryan for helping me with my claim. They have gone the extra mile and managed to sort out my hefty Bill for the cost of parts replacement while the level of my warranty doesn't cover it.

Tara and Bryan are both Super Stars and should get promoted with a salary raise.

Thank you both

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Even though the issue was not covered…

Even though the issue was not covered under the warranty they told me this should have not come the way it did and told me to send them the receipt for the work done and they would talk to the dealer and try get me refunded which they did fast and promptly also.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Tara was terrific from start to finish

Tara was terrific from start to finish. Kept us informed, advised on the process, sent follow up emails to advise on the course of action. The best extended warranty package I have ever taken out. Thank you Tara

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

A big thank you to Tara who was able to process my claim. Everything was handled really quickly (all the same day) which made the experience stress free. Thanks again. Would highly recommend.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Tara

I rang the company after a stressful day with my new car; got through to Tara and she put me at ease straight away by explaining the process and breaking down the technical jargon. Tara was helpful and efficient throughout the entire process, ultimately ensuring the dealership covered the costs of the repairs. I am very grateful for Tara’s help and expertise!

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Superb service thank you

Thank you Tara for quickly handling warranty claim. Polite and efficient service overseeing claim and approved within 1 day. Highly recommend , breath of fresh air to receive such great service, thanks again.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Great job Tara !

Had problem with a car that we had bought very recently. Tara was very helpful in explaining the claims process, and chasing it all through for us. We received the full payment for our claim the day that we submitted it. Much appreciated, good job, and thank you Tara !

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Helpful staff - A painless process

I had the diamond warranty. A minor problem (MOT failure item) arose with my suspension.

It was easy to contact the firm. They answered the phone quickly. Their agent was helpful quick and decisive.

My repair was undertaken by a third party garage. I settled the garages invoice and received the agreed repayment for the repair promptly to my full satisfaction.

The process was painless, due to the clear guidance and helpful attitude of the firm.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

A very good company

Tara Paulson handled my claim and was fantastic. The claim was dealt with to my satisfaction within a day. Really brilliant service and highly recommended this company.

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer care.

Tara, the person who took my call, made, what was an anxious time for my daughter, a pleasurable experience when dealing with the warranty claim. She was efficient, knowledgeable and sympathetic. Yes, I wasn't expecting that response either! I was expecting her to try and find a reason not to pay the garage. The garage wanted payment from us, because of their previous negative responses from other Warranty companies. However, after I passed on her details, they too were impressed with her professionalism. I would highly recommend this company, and in particular Tara. X

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, quick response times

Tara was very helpful and answered all my questions and concerns, which helped me to submit my claim nice and easy.

I never really had good experience with extended warranties, hopefully this ends here. Excellent customer service, quick response to emails with answers and information that I exactly needed.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from this company

Fantastic service from this company. I needed to get a reimbursement for a claim, rang for help and phone was answered very quickly and I was immediately put at ease.
The rest of the comms were via email with Tara Paulson who was extremely fast at responding, kind, efficient and very supportive. Every question I asked was answered clearly,
Top notch service, would absolutely recommend!
Thank you! ;)

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Well where do I start..!

Well where do I start..!
Tara Paulson you are a star.⭐️⭐️⭐️⭐️⭐️+
After numerous calls with yourselves over a long period of time, finally all was sorted this week.. 24.08.2023.
You have been so kind, professional to every last detail and you have the patience of saint.
Thank you for everything.. highly recommend this company..

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended

I had a problem with my vehicle, it it was dealt with promptly. I must say, they went above and beyond to help make sure my Vehicle and myself was back on the road. Massive thank you to Tara Paulson, you are a star. Being without a car can be stressful, especially when you depend on having one like I do, and thanks to you, I didn't even break a sweat. You deserve a medal 🏅.

22 August 2023
Unprompted review

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