Washroom Hub Reviews 

216
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of exceptional quality, beautifully packaged, and arrive very quickly. People also appreciate the smooth and straightforward ordering process, along with the incredibly helpful support team. Consumers find the extensive range of items very practical and reliable for their needs. However, some people mentioned issues with external couriers causing frustrating delivery delays or shipping errors. A few consumers noted that packages occasionally went missing entirely, failed to arrive, or were sent to the wrong address. Despite these occasional transport setbacks, reviewers remain very satisfied with the overall service and product performance.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality, great functionality, and items that match... See more

Delivery service

Reviewers express strong satisfaction with the delivery service, frequently highlighting prompt and on-time... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, great... See more

Order

Customers had positive experiences with order processes, highlighting smooth transactions and fast delivery... See more

Quality

Users describe positive interactions with quality, consistently highlighting great products and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a hand dryer the same make & model as the one I was replacing(to save on redecoration) & ordered it from them! Unfortunately the first didn't turn up but the company arranged an over night re... See more

Company replied

Rated 5 out of 5 stars

Quality brushed steel soap dispenser have purchased this item previously they look great in any bathroom, they dont go rusty like cheaper versions, you get what you pay for. Would highly recommend gr... See more

Company replied

Rated 5 out of 5 stars

The website has a large range of items to chose from which meant I was able to find sanitary bins that were just the right size. I was able to pick up everything I needed in once place and it was de... See more

Company replied

Rated 5 out of 5 stars

Great product and excellent customer service - sadly the delivery company let them down however the service from the team to track down the changing table was above and beyond especially Jade and Tris... See more

Company replied



Company details

  1. #61 of 134 best companies in Appliance shop

Written by the company

Welcome to The Official Washroom Hub UK site. Shop for Hand Dryers, Hair Dryers, Washroom Dispensers, Bathroom Accessories and much more at the Washroom Hub.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

216 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(216)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Services

We ordered products from the Company as they were very competitively priced. The ordering process and payment were extremely easy, and setting up a business account for our charity was beyond simple.
We had issues with the courier delivery, but the customer service team dealy with the issue swiftly, professionally, and with compassion.
Customer services rarely get the recognition they deserve, especially when they are dealing with factors beyond thier immediate control.
However, Washroom Hub customer services acted promptly, and the delivery feom the couriers was resolved instantly.
Well done Washroom Hub 👍👍

20 June 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you for your detailed and kind review Lawrence. We are delighted to hear that you were happy with our customer service team and the way the issues were quickly resolved for you. Please do not hesitate to contact our team, should you require any further assistance. We hope you have a lovely day.

Rated 1 out of 5 stars

Not good at all. That’s before even opening the delivery.

Product delivery was 2 days late despite getting a set time and day for delivery. No explanation has been provided by the courier who have directed me back to the seller. No response to email and then I get a request for a review.
As significant business losses were incurred due to late delivery, I will not be using this supplier in the future on this or any other project and I would highly advise others think carefully before purchasing with them.
I understand a supplier using a courier causes a problem but it’s easy to solve, use better, reliable couriers as opposed to the cheapest option possible.

16 June 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review Tony. It is most disappointing to read you are unhappy with our delivery service. We have raised a complaint to DX immediately.

Any issues we hope to rectify immediately for our customers so we are incredibly sorry for this.

We truly apologise that this has happened and from a business to business understand that delays are very frustrating, unfortunately sometimes unavoidable. We appreciate your feedback and hope you have a lovely day.

Kind regards,
The Washroom Hub Team.

Rated 5 out of 5 stars

No complaints here!

Easy to use website, lots pf products, good prices, very fast delivery and a delightful followup call from Talia Holman. What's not to like?

16 June 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your lovely review Charles. We are delighted to hear you are happy with our service and products.

Rated 5 out of 5 stars

Product should do the job ok having…

Product should do the job ok having done smle area need to order more,Also delivery service was excellent.

27 May 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you for your review Hugh. It is great to hear when customers are happy with our service.

Rated 5 out of 5 stars

Very happy with product

Very happy with product, does exactly what it says. Excellent value. Delivery was fast and tracking accurate. Thank you so much, problem solved!

30 May 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Jan. We are thrilled to hear you are happy with our products.

Rated 5 out of 5 stars

Amazing products and service

Amazing products and service. I had a few issues with delivery but the team resolved the issues quickly to ensure I had my items. Thank you so much.

1 June 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Bridget. We are thrilled to hear you are happy with our service.

Rated 5 out of 5 stars

Fast, Efficient and Good Quality

Easy online ordering, clear descriptions of products, costs and expected delivery timeframes.

Order was delivered on time and product is as described.

Second time using Washroom Hub and on both occasions have received excellent service.

Will use again.

19 May 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Lee. We are so pleased to hear you are happy with our service and products. Have a lovely day.

Rated 5 out of 5 stars

Lovely customer service

Lovely customer service. They were so attentive and went above and beyond to help us with tracking our order.

13 May 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Jemma.

Rated 5 out of 5 stars

Who's Amazon?

Well nowadays unless you can compete with Amazon lots of people don't patronise the outfit. But you were as good as Amazon for speed and efficiency, so well done you.

20 May 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Malcolm. We are thrilled to hear we could help and offer speedy service. We hope you have a great day.

Rated 5 out of 5 stars

Excellent customer service fast…

Excellent customer service fast delivery and a great product. Just spray and leave and it does just that . I use it once a year and that's it .

25 April 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Peter. We are so pleased we could help.

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service, really good communication. Very happy customer!

22 May 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Nicholas, so pleased we could help you with your order.

Rated 5 out of 5 stars

Stock exactly what I require

Stock exactly what I require. Delivery is really good. No hanging around for days on end

6 May 2025
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review. If we can provide any further assistance, please do not hesitate to contact our team.

Rated 5 out of 5 stars

First class customer service.

Ordered a couple of gel dispensers and had a problem with them, they didn’t hesitate to replace them immediately,

First class customer service.

11 February 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your review Ted. I hope you have a lovely day.

Rated 5 out of 5 stars

Absolutely Perfect…

I have to be honest I was very sceptic about making a purchase and using this product. How wrong was I to think so, this product is absolutely amazing. My driveway and patio looks 100% brand spanking new you would think it had just been laid. The cobble driveway was grey and lack lustre, the patio area was green, dirty, covered in algae and black spot. I applied the Jarder Indian Sandstone cleaner as per the instructions. Left it overnight then gave it a gentle power wash, I mean gentle and perfection.
I am thrilled and would highly recommend this product. I will definitely use it next time instead of spending laborious hours of high pressure washing and frankly being disappointed with the result. Jarder is a game changer…

7 May 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your lovely review Michael, we are so pleased we could help. I hope you have a great day.

Rated 5 out of 5 stars

The website is easy to use

The website is easy to use. The items are always dispatched quickly and arrive promptly.
I have used the company many times.

22 April 2025
Unprompted review
Washroom Hub logo

Reply from Washroom Hub

Thank you so much for your lovely review.

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