Watch Collecting Reviews 398

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and excellent support, highlighting a positive and reassuring interaction. Many people found the service to be seamless, efficient, and easy to use, appreciating the clear communication and smooth handling of transactions. The user experience is consistently described as straightforward and user-friendly, making both buying and selling processes convenient. However, some customers were dissatisfied with the product quality and the company's accountability regarding issues like broken or misrepresented items. A few people also mentioned difficulties with customer service, citing slow responses or a lack of support in resolving problems, particularly when items were not as described or had quality discrepancies.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Many customers praise the excellent, friendly, and... See more

Product

Customers consistently note ambiguous experiences with product quality and authenticity. While some consumers... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the team for being professional,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the process as convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It'... See more

Company replied

Rated 5 out of 5 stars

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the... See more

Rated 5 out of 5 stars

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection . Max was extremely helpful , and helpe... See more

Rated 5 out of 5 stars

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully... See more


Company details

  1. #15 of 18 best companies in Online auction services
  2. #110 of 201 best companies in Online marketplace

About Watch Collecting

Written by the company

WHAT IS WATCH COLLECTING?

Watch Collecting is a global online auction platform devoted to prestige and luxury watches of all eras.

We are open for bids 24/7 with new auctions going live every day.

We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of enthusiasts who work around the clock to get your watch in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next watch.

Bidders can view in-depth images of each auction and can read our detailed descriptions outlining the exact condition of the watch. We charge a 10% + VAT buyer's premium (minimum of £500 below a winning bid of £5,000) to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your watch.

SELL WITH US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The auction itself was fine

The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch collecting and they put me at ease and the rest was seamless. We also had a great chat about the whole process that has made it very likely I will buy more watches.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Hi Watch Collecting .

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection .
Max was extremely helpful , and helped and arranged everything on my behalf with the information I had provided .
Highly recommended them , and thank you Max for all your assistance and guidance . Thanks Faheem .

2 February 2026
Rated 4 out of 5 stars

Nothing more than an OK experience

The process to buy was easy: after all, it's an auction site, and only the buyer is pro-active. The watch was on a 'managed by watch collecting listing' so the product held at watch collecting HQ on behalf of the seller. Commission taken immediately and payment to the vendor paid by me as soon as auction won: fair enough. Opted for the 'trusted courier' option but this fell way short of anticipated service. Also very expensive compared to other options such as Royal Mail special delivery. I have an extensive watch collection (and growing) but would be reluctant to buy from this site again and certainly not if the watch was not at HQ. I can't imagine how difficult it may be to get the watch shipped from a private seller. Watch collecting get their commission immediately so not sure what support there is if the privae seller doesn't ship. Yet to receive the watch (due tomorrow) so I'm hoping that the description is accurate. Far more reliable to buy from numerous bricks and mortar re-sellers.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from the WatchCollecting Team

I wanted to share my sincere thanks to the WatchCollecting team, and in particular to Alex Hensley, Mark, and Robbin, for making the purchase of my first serious watch such an enjoyable and reassuring experience. Their knowledge, patience, and genuine passion for what they do really stood out from the very first conversation.

As someone new to the world of fine watches, I appreciated how clearly they explained the options and guided me without any pressure, helping me choose a piece that feels absolutely right for me. Their advice was thoughtful, balanced, and clearly based on years of expertise.

The whole process reflected the values of the company: professional, friendly, and completely customer focused. I am delighted with the watch and even more impressed by the people behind it. I will certainly be spreading the word and recommending WatchCollecting to anyone looking for trusted guidance and exceptional service.

Thank you again for such a brilliant experience.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Watch Collecting offers a great…

Watch Collecting offers a great experience from start to finish. Communication was clear and professional, Everything was handled smoothly and with care, making the whole process easy and reassuring. Would happily recommend them to other watch enthusiasts.

7 January 2026
Rated 5 out of 5 stars

Repeat Client

Very transparent and proactive in all dealings and with great marketplace knowledge. Would highly recommend based on my own experience.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

I have been many times for buying a…

I have been many times for buying a watches from watch collecting uk
They give me a strong confidence with their watch team. They are responsible for solving any problem, I am appreciate with Fleur, Alex and Hugo too
They are trust 😎

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Hugo

I Dealt many times with Watch Collecting. Hugo Malien is always helpful and supportive. He’s always there to assist me and help me. All I can say is, he’s a “Superstar”.
Thank You Hugo.

12 January 2026
Rated 5 out of 5 stars

Great customer service …

I dealt with Hugo who really looked after me and kept me well informed throughout the process. Also advising me on price and timings to maximise my value. Again he helped ensure the payment process was quick and easy too. 👍

12 January 2026
Rated 5 out of 5 stars

Excellent service and a pleasure to…

Excellent service and a pleasure to deal with.
Mark was honest, professional, and very helpful throughout.
I really appreciated the clear communication and smooth handling of everything.
Highly recommended to anyone looking for a reliable specialist.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I first sold my Bentley through their…

I first sold my Bentley through their car auction, had exceptional attention from Samuel Nicholson so I decided to sell a watch through Watch Collecting, again exceptional service from Marcus Von Sydow.
Both auction appeal as there is no seller commission

15 December 2025
Unprompted review
Rated 5 out of 5 stars

The Watch Collecting team were amazing, super responsive and helpful. Totally recommended!!

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully I was the successful bidder and won my auction. After that they helped me deal with the payment and organise the shipping. As a first time buyer this was so reassuring. No question was too much trouble. Really impressed and grateful for how responsive and helpful the team were.

12 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look