I am happy to give a 5 star rating to Watchfinder Zurich. I have dealt with Vojta multiple times and experience and professionalism always excellent. Thank you!
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See what reviewers are saying
I had this delicate thing to do: offer a watch to my partner for his birthday, knowing close to nothing about watches. Fortunately, I met Arcadi who allowed me to inquire, hesitate and take my time.... See more
Very good experience with the Geneva office of Watchfinder. They responded swiftly and made sure I got the watch in time. Always friendly and knowledgeable. Was a pleasure working with them. I did not... See more
Yesterday marked my fourth time buying with Watchfinder Geneva store. Thank you x1000 to Amrik and Hamza for helping find and buy a wonderful timepiece. Amrik was knowledgeable and helpful throughout... See more
Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Aftersales
24 month Warranty
Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.
Contact info
United Kingdom
- watchfinder.ch
4.7
Excellent
207 reviews
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Annie was very helpful and trustworthy
Annie was very helpful and trustworthy! A very kind customer agent!
2 July 2023
Still waiting for my payment
I sold my Rolex Milgauss on May 16th in exchange of a Rolex Explorer II (Ref. 16570) and to this day (June 16th), I am still waiting for the payment.
Eventually, I returned the 16570 because it came with a non-Rolex aftermarket Sapphire Cristal.
30 May 2023
Great to have one single point of…
Great to have one single point of contact (Annie) from the very beginning till the end. Very responsive and nice location to pick-up the watch.
26 April 2023
Great experience
This was already my second experience with Watchfinder and I was again very satisfied not just with the watch itself but with the approach of the personnel which was very friendly and helpful. This time my desired watch has been sent from US to boutique in Zurich, however it took only few days from reservation till the day I went to pick up the watch. I can only recommend purchase at watchfinder and I do expect to buy my next watch with Watchfinder again :-)
26 April 2023
Excellent and professional
12 April 2023
Great experience with Watchfinder
My experience with Watchfinder was absolutely great! Vojtech was very responsive and transparent in his communications and really made the difference. I am definitely going to buy another piece in the next future!
12 April 2023
Delay between the consignment of the…
Delay between the consignment of the watch I wanted to trade and the price offer was too long.
The quality of customer relations is very variable from one person to another at the Geneva shop... some are quite good, some others really not
27 February 2023
Great
Good communication. Watch was ordered to review in-store. Great in-store service. Loving my watch.
1 February 2023
beware and check with your own eyes!
sales clerk was nice. issue is that the watch I wanted to buy even I asked from the start if there were visible scratches I was promised that the watch was in mint condition and the pictures I received looked goo. however unfortunately when I checked with my own eyes I saw two prominent scratches on the back and one in front, since its a ceramic case the watch cannot be recoated so super important and therefore very important and this scratch should have been already mentioned on the website. the service after and the reply of the person in charge of the service team completely destroyed my confidence (its a second hand watch and these kind of scratches are normal etc.) which I cannot agree therefore I canceled and had unfortunately a very bad experience...
19 January 2023
Unprompted review
Very nice experience
Communication with the team (Catarina) before the purchase was very good, which gave you confidence for the site.
The product received is exactly as described, well packed, no surprise.
The procedure following the purchase: bracelet resizing, finalization .. was well done.
Team very professional and friendly.
I strongly recommend.
23 November 2022
Nice and smooth experience
Very nice personalised customer care and smooth part exchange execution.
13 October 2022
Fast & good value
Very fast delivery of the watch to the new Zürich office. Nice and friendly service when I picked it up. Thanks
31 May 2022
Just exchanged my Panerai for an IWC…
Just exchanged my Panerai for an IWC Aquatimer. Another great experience with Watchfinder and excellent service from the Leeds shop.
20 May 2022
Unprompted review
Wonderful Rolex in superb condition
Wonderful Rolex in superb condition, great experience. Vojtech Mervinsky from Watchfinder Zurich was extremely helpful and supportive. I bought this great watch solely because of the trust I built due to their excellent services. Thank you very much Watchfinder Zurich and Vojtech.
24 March 2022
Very trustworthy and excellent service
Very trustworthy and excellent service
Saw the watch on watchfinder - emailed about it and arranged to visit Zurich to go get it. I was recommended to put a deposit down for it but I declined. However when I went there to pick up the watch and pay, turns out the seller had refused 3 other offers for the watch in favour of me as I asked first. I was really impressed by this considering I had not put a deposit down. Watch is stunning and with all relevant papers etc.
4 March 2022
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