Watchloops Reviews 107

A few months ago i bought 2 watchbands for my smartwatch and till this day i am really happy with the quality

The Loops have great Qualitiy and are looking stunning. And with that Price, you get really cool Loops.

They have offered me to reimburse 50% as the return is apparently at the customer’s account. I preferred to send the products back because of their very poor quality. No answer at all since then. It’s been more than a month, still no answer, and to my subsequent requests neither. Please pay attention at the checkout too. While pushing the button to access order summary, it directly effects the payment. This is not only unacceptable, but also nauseous.

I bought a leather apple bracelet for my apple watch and am sorry to say that nothing went well. The delivery took more than 10 days and not 3 days as stated at the order confirmation stage. The quality was well inferior to the product I already use for years now, and the size (width) wasn’t correct. Although I asked several times to be refunded, i’m being kept busy with vague answers— for almost one month—and with a so called replacement delivery—for 17 days now. This does not reflect the german seriousness and reliability we are used to. This is unacceptable!

Customer service was very good but the delivery time and the product were not. Delivery (from China, forget the .de site address) took well over the suggested 2 days going via Holland, France and then Germany to get here. I ordered a Samsung Pro 5 watch strap which did not fit and had, at my expense, including insured/tracked postage, to be sent back. The refund was quick but the quality of the strap was less than anticipated. Should have read the Trustpilot site first....

This site is a total SCAM. They claim to sell products manufactured and shipped from Germany when its all China based. You can buy exactly the same products on chinese websites for a fraction of the price plus free shipping and they also seem to run a profile on etsy. Their whole website is meant to mislead costumers into believing this is a legit german business. Good luck getting your money back if you had to deal with them. I strongly encourage all victims to rate them down, write honest reviews, raise refund claims with their banks and report this fraudulent scammer to the competent authorities. My experience sounds very similar to other on this website which I wish i would have read previously.
On the 6th of june I placed my order fully believing it was a legit business because i trust German quality or products and service, i did not investigate it prior(my mistake)
Two weeks later when i did not receive my package( shipping takes just a few days within Germany)i started investigating. They offer a tracking number on their website which was of YUNexpress tracking all the way back to China. Plus i found other websites that listed complaints from scammed customers exactly in my situation. I grew concerned and emailed them to ask for explanations. They never even tried to reassure me their claims were legit and attempted to mislead me into believing the package somehow got lost in the Netherlands by mistake. That was absolutely laughable and I asked for a return of my money as i felt deceived by their false claims and the fact that i never received parcel. From then on to this day 29 of june its been a back and forth conversations in emails where they tried to say that is not their fault, that its DHL, that they will send me another product. Every time i reiterated my thoughts on their fraudulent business and clearly asked for a refund. I also informed them I had raised a chargeback claim with my bank to which they replied that they will have additional cost of 15euros because of my actions. Now they claim they want their product back which i never received and i couldn't have as i wasn't even in Germany when they claimed delivery. I’m suspecting their german website is all a facade for a chinese sham but that is for the authorities to investigate.