Pride & Pinion Reviews 

877
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, deep knowledge, and helpfulness, making the watch-buying process a pleasure. Many highlight the excellent service and communication, noting that they felt well looked after from start to finish. The products are consistently described as spectacular and exactly as promised, with many appreciating the secure and efficient delivery. However, some people mentioned issues with delivery delays and watches not being sized correctly upon arrival, requiring additional expense. A few other people also felt that communication regarding stock availability could be improved, as some watches were sold shortly after inquiry.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing watches as exactly as... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and extensive... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its thoroughness, professionalism,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service from Mark and nothing was too much trouble. First class watch purchased for a special occasion and could not be happier! Excellent condition, box, papers, free cleaning k... See more

Rated 5 out of 5 stars

From the moment I first walked through the vault doors in Pride & Pinion I knew I was in great hands. Mark's professionalism and deep knowledge of the industry made the entire watch-buying process an... See more

Rated 5 out of 5 stars

What an excellent watch company. Been on a waiting list for a few years for a rare Omega and Dara managed to source a new one for me. Very helpful, great communication, updating me every step of the... See more

Rated 5 out of 5 stars

I bought two watches, back in February and May. The first one was listed in the website. The second one I asked for a especifique model and they searched for me. In both cases, I was in touch with Luk... See more


Company details

  1. #56 of 131 best companies in Watch shop
  2. #10 of 29 best companies in Watch Manufacturer
  3. #17 of 28 best companies in Watch repair shop

Written by the company

The First Dedicated Luxury Watch Boutique on the Island of Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

877 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(877)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service told Mark what i w

Excellent service from start to finish. After discussing what i had in mind . Mark went above and beyond to deliver a lovely watch and i am delighted with it. Highly recommended and very knowledgeable in his field .

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Purchase Experience with Mark

I recently purchased a Rolex Day-Date from Mark, and the experience was exceptional. He is highly professional and delivered the watch within two weeks, completely hassle-free. The service and communication were outstanding throughout. I’ll definitely be returning to him for future purchases. Highly recommended!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I visited the hq this morning and I was…

I visited the hq this morning and I was amazed at the various watches they have in stock. I have an Omega Moon 🌕 Watch and was treated very well by Jonathon and Mark. I have no hesitation in recommending this LOCAL company as they are fantastic to deal with, thanks again chums. Eleven out of ten.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service:

Exceptional service from start to finish. Mark sourced the exact watch I was after in no time and went above and beyond during the handover. I’ll definitely be returning for future business

11 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Mark at Pride & Pinion

Purchased my first watch from Pride & Pinion and it was beyond easy - I saw they had a watch listed that I was interested in for a great price, after confirming a few details via email (that were answered immediately) I completed the purchase and I had the watch in my hand in the UK the following day!

Mark Skinner was absolutely fantastic to deal with, and was kind enough to include an awesome free shirt and stickers - 10/10 service.

Genuinely wouldn't think twice about making a repeat purchase in the future.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Mark sold a watch on consignment for me. Great customer experience, quick process, kept me updated throughout and he got a me a great price for the watch. Definitely will be back!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Rolex purchase

Bought a Rolex from these guys, the watch was exactly as described, lots of choice if I’d changed my mind, and great service from start to finish,

25 August 2025
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!

If you’re looking for a watch to celebrate a milestone in life, please look elsewhere. My experience with Pride and Pinion was extremely disappointing. There were problems with sending the watch to me, and when it finally arrived, it had a broken movement—despite their promises that it was in good condition. When I tried to resolve the issue, they didn’t want to return the full amount of my money. The situation got so bad that I even had to contact the police in Belfast to figure out what to do. Based on this experience, I cannot recommend this company to anyone. A lot of dishonesty. Wouldn't trust them again.

25 July 2025
Pride & Pinion logo

Reply from Pride & Pinion

Hi Greg,

We’re genuinely sorry your experience fell short—especially on a watch meant to mark a milestone. When you let us know (around two weeks after purchase) that the Tudor was running fast, we arranged for it to be returned so our watchmaker could inspect it. We confirmed the issue and apologised.

We then offered three options at no cost to you:
1. a replacement with a newer Tudor we’d just taken into stock,
2. a complimentary service and regulation, or
3. a full refund.

You chose the refund, which has now been completed.

We take honesty and customer care seriously. On the rare occasion something isn’t perfect, our policy is to put it right quickly and fairly—as we’ve done here.

If you’d like to discuss anything further, please contact our Customer Care team via the details on our website and we’ll be happy to help.

— Pride & Pinion Customer Care

Rated 5 out of 5 stars

Professional and Helpful

I asked Luke to source me a watch and I'm very impressed with the professionalism and helpfulness every step of the way. Wouldn't hesitate to use their service in the future.

Thanks again, guys

19 August 2025
Rated 5 out of 5 stars

Great watch

Great watch, great service. Dealt with Mark, very easy to deal with, quick comms, and all in all a pleasure from start to finish.

Fairly new to the watch world, this is only no 2 but will not hesitate to get back in touch with Pride & Pinion when I’m looking for no 3

8 September 2025
Unprompted review
Rated 4 out of 5 stars

Good overall

Good overall. Was not aware that watches are sold with maximum number of links in "bracelet". had to pay to get these adjusted. also, delivery was longer than I hoped, considering it was sent from Belfast to Dublin. however, the watch is exactly as described and it was a good price. would I use Pride and Pinion again? 100%

8 August 2025
Rated 5 out of 5 stars

I had a great experience by my watch

I had a great experience by my watch. The guys have pride and Pinion really looked after me didn’t matter that it was a smaller purchase. They really went above and beyond to make sure that I was happy with what I was buying 10 out of 10.

7 August 2025

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