This was a return visit to look at a seiko spb499-J1 which was on sale and the best price I found and the staff were friendly and helpful as usual making the purchase an enjoyable experience. This wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch... See more
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When I couldn't navigate back to my order after authorising payment, Mala contacted me and we completed the order over the phone. She was friendly,polite and efficient. I was delighted to find that t... See more
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Superb service from the WATCHO team.... Every purchase I have made from them has been excellent, their customer service and professionalism is second to none and they care about their customers whi... See more
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Company details
- #19 of 127 best companies in Watch shop
- #40 of 287 best companies in Jewellery shop
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This watch collector recommmends Watcho!
As a watch collector and someone who reviews watches on YouTube I can say without question that Watcho is my first stop for watch purchases. They prices they offer and the service delivered should make this your #1 choice. They are simply amazing!
19 March 2026
Reply from WATCHO Jewellers
Really appreciate your support—means a lot coming from a fellow collector. Glad you’re enjoying the experience with us! #LOVEWATCHO
Flawless transaction
Flawless transaction, rapid delivery and well packaged. Very pleased.
19 March 2026
Reply from WATCHO Jewellers
Thanks so much—great to hear everything was smooth and you’re pleased with your order! #LOVEWATCHO
I recently made a purchase from Watcho…
I recently made a purchase from Watcho for a watch that it was difficult to find and found it on their website at a competitive price. I spoke to them over the telephone to ask a couple of questions which were answered quickly and to my full satisfaction. Staff is really helpful and nice to talk to. I am very pleased with the whole purchasing experience and very happy with my watch. Fully recommended. Thank you very much.
18 March 2026
Unprompted review
Reply from WATCHO Jewellers
Thanks for your kind words—really glad we could help you find a hard-to-source watch and that everything from the call to delivery met your expectations. Enjoy your watch and thanks for recommending us! #LOVEWATCHO
My go to watch shop
This being my 4th purchase from Watcho & for good reason.
Once again the service and goods are spot on. Dispatched promptly with tracking info and delivered the next day.
Best prices and best service.
10/10
I dare say I'll be going back for a 5th buy.
23 March 2026
Reply from WATCHO Jewellers
Thank you for your continued support and kind feedback.
We’re really pleased to hear your fourth purchase went smoothly and that you’re happy with the service, pricing, and fast next-day delivery with tracking.
It means a lot to have your trust, and we look forward to helping you again in the future.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your feedback.
We’re really pleased to hear you were happy with the fast and first-class service.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your lovely feedback.
We’re really pleased to hear you’re happy with it — great to know you’re enjoying your purchase.
#LOVEWATCHO
Highly Recommended
Simple order process, great price and customer service replies via email were quick and helpful.
Recommended and would use again.
23 March 2026
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re really pleased to hear you found the order process simple, the price great, and our customer service quick and helpful.
We really appreciate your recommendation.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear everything went smoothly with your order and delivery.
#LOVEWATCHO
Easy to use website
Easy to use website, got exactly what I was looking for. Price was good with a discount, delivery was quick.
16 March 2026
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you found the website easy to use, got exactly what you were looking for, and were happy with the price and quick delivery.
#LOVEWATCHO
Excellent service
Excellent service, quick delivery and superb prices, can’t fault WATCHO!
16 March 2026
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re really pleased to hear you’re happy with the service, delivery, and pricing — great to know everything met expectations.
#LOVEWATCHO
Great price,prompt delivery.
20 March 2026
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you’re happy with the great price and prompt delivery.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you found the ordering process easy and the product information helpful and clear.
#LOVEWATCHO
My vintage watch needed a replacement…
My vintage watch needed a replacement screw. Watcho were able to source a suitable screw and when I visited their Richmond premises, the repair was carried out on the spot very swiftly.
19 March 2026
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased we were able to source the replacement screw and get your vintage watch repaired quickly during your visit to our Richmond premises.
#LOVEWATCHO
Seiko Watch
I order a watch online at a amazing price and I love it.. Plus I received a store credit. The watch fit perfect on my wrist. I will buy again to them it was my 5th watch bought from watcho. Will recommend to everyone, especially to Family and Friends. Thank you Watcho.
20 March 2026
Reply from WATCHO Jewellers
Thank you for your kind review.
We’re really pleased to hear you love your watch and that everything fit perfectly. It’s great to know you’ve had a positive experience again, especially as a returning customer, and we really appreciate your recommendations to family and friends.
#LOVEWATCHO
I looked around for the best price for…
I looked around for the best price for a limited edition watch. Watch gave the best price and an extra discount for NHS staff. Moreover, I received the watch the following day. Great service!
20 March 2026
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you found a great price on the limited edition watch, appreciated the NHS discount, and were happy with the next-day delivery.
We really appreciate your support.
#LOVEWATCHO
Highly recommended
I’ve purchased several watches from WATCHO now, and they never disappoint. Their range is incredible for any enthusiast, and their prices are so good they easily match their rivals. What keeps me coming back is the communication - they are super responsive via email, SMS, and phone. Delivery is consistently faster than advertised, and the whole experience feels personal rather than just another transaction.
Highly recommended!
20 March 2026
Reply from WATCHO Jewellers
Thank you for your kind and detailed feedback.
We’re really pleased to hear you continue to enjoy our range, pricing, and service. It’s especially great to know the communication and delivery speed have made the experience feel more personal for you.
We truly appreciate your continued support and recommendation.
#LOVEWATCHO
Very helpful staff.…
Very helpful staff who handled my order.
Very prompt delivery of the watch I had selected.
19 March 2026
Reply from WATCHO Jewellers
Thank you for your review.
We’re really pleased to hear you were happy with the service from our team and that your watch arrived promptly.
#LOVEWATCHO
Highly Recommend
Great experience all round.
I bought a Seiko Prospex Speedtimer 1969 Reissue, as expected to watch is outstanding, but the level of service from Watcho was out of this world. Ordered on a Thurs afternoon, delivered Friday lunchtime. First purchase from them, but it will not be the last.
20 March 2026
Unprompted review
Reply from WATCHO Jewellers
Really appreciate your kind words—fantastic to hear you’re happy with both the watch and our service. Looking forward to your next order! #LOVEWATCHO
Easy website to use ,super quick…
Easy website to use ,super quick delivery .very impressed
12 March 2026
Reply from WATCHO Jewellers
Thanks so much—great to hear you found everything easy and delivery super quick! #LOVEWATCHO
Delighted customer
When I couldn't navigate back to my order after authorising payment, Mala contacted me and we completed the order over the phone. She was friendly,polite and efficient. I was delighted to find that their retail outlet is one I'd previously used gor my Husband's watch winders and 2 pocket watches which they also engraved. My watchwinder arrived within the time Mala stated and I'm delighted with it.
I highly recommend Watchco.
17 March 2026
Reply from WATCHO Jewellers
Thanks for your lovely feedback—great to hear Mala was able to help and everything arrived right on time. We really appreciate your recommendation! #LOVEWATCHO
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