This was a return visit to look at a seiko spb499-J1 which was on sale and the best price I found and the staff were friendly and helpful as usual making the purchase an enjoyable experience. This wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch... See more
Company replied
When I couldn't navigate back to my order after authorising payment, Mala contacted me and we completed the order over the phone. She was friendly,polite and efficient. I was delighted to find that t... See more
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Superb service from the WATCHO team.... Every purchase I have made from them has been excellent, their customer service and professionalism is second to none and they care about their customers whi... See more
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Company details
- #19 of 127 best companies in Watch shop
- #40 of 287 best companies in Jewellery shop
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Next day delivery wasn't expecting it…
Next day delivery wasn't expecting it till the end of the week.
Great price i have a few Tissot & the pr100 is a nice addition to the watches I have.
16 March 2026
Reply from WATCHO Jewellers
Great to hear you were pleasantly surprised with the delivery speed—and really glad the Tissot PR100 is a nice addition to your collection! #LOVEWATCHO
Brilliant. Would definitely use again.
Fantastic price and delivery was super quick. I’m very happy with my new watch.
16 March 2026
Reply from WATCHO Jewellers
Brilliant to hear you’re happy with everything—really appreciate your kind words and hope you enjoy the watch! #LOVEWATCHO
Watcho is a watch seller you can trust.
Watcho is a watch seller you can trust.
They always offer competitive prices, have a wide selection of affordable and luxury brands, and the dispatch and delivery process is rapid and always on time.
16 March 2026
Reply from WATCHO Jewellers
Thanks for the great feedback—really appreciate you highlighting the service, range, and fast delivery. Great to have your trust! #LOVEWATCHO#
Watcho kept me updated on the progress…
Watcho kept me updated on the progress of my watch. They were available to me by WhatsApp and webchat which I greatly appreciated. Excellent service
10 March 2026
Reply from WATCHO Jewellers
Thanks for your continued support—really appreciate it! #LOVEWATCHO
Reply from WATCHO Jewellers
Thanks—great to hear you were happy with the price and quick delivery! #LOVEWATCHO
Reply from WATCHO Jewellers
Thanks so much—great to hear everything arrived quickly and efficiently! #LOVEWATCHO
Super fast delivery
Super fast delivery. Very quick response to questions. Will definitely buy again.
10 March 2026
Helpful
I found service and delivery very good. I phoned prior to placing my order online to check stock. The staff member I spoke to was very helpful, giving accurate info regarding delivery.
11 March 2026
professionals in their field
The ordering and delivery process was handled professionally. Great job, I highly recommend them.
9 March 2026
Reply from WATCHO Jewellers
Thank you so much! We’re thrilled to hear you’re happy with the quick delivery. Enjoy your watch!
#LOVEWATCH
Excellent communication throughout
Excellent communication throughout, including when a delay in delivery. Quality product very connotative price. Wouldn’t hesitate to use again.
12 March 2026
Reply from WATCHO Jewellers
Thank you so much! We’re delighted to hear you were happy with our communication and that you’re pleased with the quality and value of your watch. We really appreciate your support and look forward to serving you again.#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you so much! We’re thrilled to hear you had a great experience and appreciate your recommendation.
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you! We’re glad everything’s all good.
#LOVEWATCHO
Quick response and delivery- arrived in…
Quick response and delivery- arrived in time for sons birthday- thank you
5 March 2026
Reply from WATCHO Jewellers
Thank you so much! We’re delighted to hear the watch arrived in time for your son’s birthday. We hope he loves it!
#LOVEWATCH
Ordered my watch and was delivered the…
Ordered my watch and was delivered the next day via Royal Mail Special Delivery. Packaging was great and watch box was gift wrapped. Exceptional service.
20 March 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your kind words! We’re thrilled your watch arrived safely and you enjoyed the gift wrapping.
#LOVEWATCHO
Always helpful.
10 March 2026
Reply from WATCHO Jewellers
Thank you! We’re glad we could help.
#LOVEWATCH
Reply from WATCHO Jewellers
Thank you! We’re glad you’re happy with the price and speedy delivery.
#LOVEWATCHO
Excellent company to deal with online
Excellent company to deal with online. Pratik, whom handled all correspondence with me was brilliant. I purchased a watch I had been looking at for quite along time at an excellent price which was negotiated by/with Pratik. I have no hesitation in recommending WATCHO.
9 March 2026
Reply from WATCHO Jewellers
Thank you so much for your kind words! We’re thrilled to hear that Pratik provided brilliant support and that you’re happy with your watch and the price. Your recommendation means a lot to us!
#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you! We’re delighted to hear you had an excellent experience and are happy with the price, communication, and delivery.
#LOVEWATCHO
An absolutely outstanding experience from start to finish
I recently purchased two Hamilton Murph watches from WATCHO Jewellers and I genuinely cannot say enough good things about this team.
From the very first message on WhatsApp, I felt like a valued customer rather than just another transaction. The team were incredibly responsive, knowledgeable, and patient — they took the time to answer every question I had without ever making me feel rushed. You can tell these are people who genuinely love what they do and care about getting it right for their customers.
What really stood out was how personal the whole experience felt. It wasn't a scripted, robotic exchange — it was a real conversation with real people who were warm, thoughtful, and clearly passionate about helping me find exactly what I was looking for. They went above and beyond at every step, and that kind of service is rare these days.
The watches themselves are absolutely stunning, and knowing they came through such a wonderful team makes them even more special.
If you're looking for a jeweller who combines fantastic products with genuinely exceptional customer service, look no further than WATCHO. I'll be back without a doubt, and I'd recommend them to anyone without hesitation.
Thank you, WATCHO — you've set the bar incredibly high.
9 March 2026
Reply from WATCHO Jewellers
Wow – thank you so much for your amazing review! We’re absolutely thrilled to hear that your experience with our team felt personal and attentive, and that you’re enjoying your Hamilton Murph watches.
It means a lot to us that you felt valued and supported throughout your purchase – that’s exactly the kind of service we aim to provide. Your kind words about our team and our passion for what we do truly made our day.
We can’t wait to help you with your next watch and really appreciate your recommendation to others.
#LOVEWATCHO
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