Have been using these wipes for quite a while now and can honestly say, WOW. Does exactly what it states on thr pack. No plastic. The gentlest baby wipes ever to come onto the market, no 'nasties' hid... See more
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New Wipes are terrible , we have used your brand for a long time I'm afraid no more, the new wipes are not fit for purpose , far too viscous might as well wipe with my bare hand , you can't get them... See more
Company replied
Far from a company to admire, these people are polluting us with single-use plastic and greenhouse gases, with a product that is not necessary. The new 'biodegradable' wipes are made from trees t... See more
Company replied
Absolutely the worst wipes, I have used this on my newborn and the quality is so poor its unbelievable. Its DRY, ROUGH and it SMELLS . I agree with all the negative comments, its concerning how expens... See more
Company details
About WaterWipes
Written by the company
In a world of more noise, choices and advice, less can be more. WaterWipes®, gently cleans and helps protect skin.
about Original baby wipes
about wipes for weaning
where to buy
contact us
Contact info
Donore Road, A92VX00, Drogheda, Ireland
- +353 41 9877 460
- info@waterwipes.com
- waterwipes.com
2.1
Poor
64 reviews
Hasn’t replied to negative reviews
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These are not the “same wipe new look”…
These are not the “same wipe new look” they are extremely rough/scratchy and dry. Definitely NOT worth the price tag. Will be switching to a different brand.
16 March 2022
Unprompted review
How can you calm that Water Wipes are…
How can you calm that Water Wipes are still pure? Yes now they are biodegradable but you are using a product that is more harmful to children! You are more worried about the environment than you are about human life! Please educate yourselves how Viscose is made. So terrible you went from one not so great product Polyester to 100% Viscose which is a more harmful product all because of the new Green Deal process across the World! Everyone this is how Viscose is made with terrible products….. Viscose is made by using cellulose wood pulp that is treated with caustic soda (sodium hydroxide) at a high pH. Carbon disulfide is added to that solution. The mix is churned, allowed to “ripen” and then mixed with more caustics to form a syrupy semi-liquid that is what they call “viscose”. The Rayon syrup is forced through tiny spinning nozzles submerged in a bath of sulfuric acid, like sprinklers irrigating a garden. It is in this environment that the extruded filaments of viscose rayon fibers coagulate and grow. This is a highly polluting process and releases many toxic chemicals into the air and waterways surrounding production plants and now in return is being used on Babies Bottoms!?!? How about trying Organic cotton next go around?
11 March 2022
Unprompted review
Reply from WaterWipes
The wipe material previously used in WaterWipes products was made from a blend of 20% viscose and 80% polyester (PET). WaterWipes have switched the current wipe material to 100% viscose, and therefore 100% biodegradable and 100% plastic-free. As mentioned, viscose is a renewable, plant-based material generated from wood pulp. Viscose has a silky soft feel on your or your baby’s skin and is strong, meaning it won’t break apart in your hand, so you can clean with confidence.
WaterWipes only source from reputable suppliers and all of our viscose suppliers meet the requirements of Standard 100 OEKO-TEX® (Product Class I) for baby products which means the wipe material has been tested for harmful substances.
We chose not to use cotton, bamboo or other biodegradable wipe formats used by other retailers as they may require additional preservatives which wouldn’t work with the minimal ingredients used in our wipes.
Misleading advertising on new wipes
DO NOT BUY THE NEW WIPES.
I've been using water wipes for just over a year and was nearly out of the old version which are pricey, but amazing. I bought the new ones to try which advertised something along the lines of "new packaging, same great wipes".
THEY ARE NOT THE SAME WIPES. The formulation has changed as noted in the replies to other reviews. Changing 80% of the material of the product and trying to pass it off as the same thing is laughable. It's a completely different product.
While I can appreciate the ESG considerations, the new wipes are honestly terrible. They feel thinner and are physically smaller when laid out compared to the old ones. They may or may not absorb more water, but that does not mean they put out as much when wiping. This product should not be able to be advertised as "the same great wipes" as before. Would be surprised if nobody's made a complaint to the ACCC.
Will not be buying these again and highly recommend anyone who is going to buy these to look elsewhere. The current product is inferior to most other brands I've tried.
23 January 2022
Unprompted review
So disappointed that these have…
So disappointed that these have changed. They WERE the best wipes ever. Now just the same as all the others. Not buying anymore.
15 December 2021
Unprompted review
Reply from WaterWipes
We really appreciate the feedback, as you can imagine we are monitoring and recording all and any feedback linked with our new 100% biodegradable wipe. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products and we hope that our customer’s will join us in protecting the future of our planet.
The only change we have made to the makeup of our wipes was removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose.
Used this brand previously for my other…
Used this brand previously for my other children when they were babies and swore by them. I'm due a baby again and have been stocking up on this brand in preparation, I had opened a pack and they are nowhere near as good or as moist as they used to be. I was so disappointed I came to Google thinking I had got a bad batch to find the product had been changed. I understand that the world is changing however these are so expensive for how dry they are now, it's not worth buying them again
14 December 2021
Unprompted review
Reply from WaterWipes
We really appreciate the feedback, as you can imagine we are monitoring and recording all and any feedback linked with our new 100% biodegradable wipe. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products and we hope that our customer’s will join us in protecting the future of our planet.
The only change we have made to the makeup of our wipes was removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose.
Viscose, due to its nature, is far more absorbent than the previous material. This means that although it may feel dryer to touch, it should in fact contain as much water that was found in our previous wipe.
Unlike our old polyester-based material our new 100% biodegradable wipes will feel very different to our previous ones. Our 100% biodegradable wipe is both safe to use on delicate skin and more environmentally friendly. Viscose itself is made from cellulose/wood pulp and the nature of it means it's not as strong as our previous material but it will break down within 4 weeks on composting in an industrial setting, and will begin to disintegrate in home composting after 4 weeks too, leaving naturally occurring products behind.
New ones terrible!!!i have used them…
New ones terrible!!!i have used them for years they are defintely not the same and my 7 year old daughter even noticed the differnce i found old ones in shop today but will stop using the brand once i run out shame yous had to change them!!!
4 November 2021
Unprompted review
Reply from WaterWipes
We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to eliminate plastic from our wipes across all of our products and we hope that our customer’s will join us in choosing the better option for our planet. The only change we have made to the makeup of our wipes was removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose.
Used the wonderful old version water…
Used the wonderful old version water wiped for years, did not mind the costs.
But the new version is too small, dry and even smells bad.
So disappointing, will have to find another product.
7 October 2021
Unprompted review
Reply from WaterWipes
Hi Lena,
We are really sorry to hear your review. As part of our ongoing projects into making our company more sustainable, we have decided to change the dimensions of the wipe itself in order to optimise our supply chain. The wipe material still has the same surface area, only its cut differently in order to eliminate wastage. The same with the packaging, we have reduced the size to coincide with the change of the “cut” of the material. In regards to the rest, the only other change we have made is removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose. Viscose, due to its nature, is far more absorbent than the previous material. This means that although it may feel dryer to touch, it should in fact contain much more water than could found in our previous wipe. We have not changed anything in regards to the water and/or purification process or the fruit extract to cause the smell to change.
I have a new born son and brought the…
I have a new born son and brought the water wipes as they sounded perfect. But when trying to hold he’s legs and only have one hand to remove the wipes from packet it is an impossible task. Considering they are made especially for this situation this is a big problem and makes it very difficult. Will not be using this brand again.
3 October 2021
Unprompted review
Reply from WaterWipes
Hi Sam. We are sorry you have experienced difficulty with the dispensing of WaterWipes, please let me try and explain why our wipes dispense as they do.
Most baby wipes contain soaps and lubricants to help with the dispensing of the wipes from the pack. When we set out to develop WaterWipes, our aim was to be the only baby wipe which was as close to cotton wool and water as possible.
Because WaterWipes don’t contain any chemical lubricants, the wipes were “joined together” and coming out of the pack in clumps. To solve this, we changed our wipes to non-interfolded. The start of each wipe still lies in the centre each time and should be easy to locate. Although this has improved the dispensing we understand that clumping can still happen.
We know this is not “ideal” for that perfect dispensing action, but we felt that keeping WaterWipes completely safe for even new born babies’ skin which is the most important thing.
My experience is exactly the same as…
My experience is exactly the same as others. Dry, rough and the chemical smell is horrible, it smells like chlorine. I thought I must have received a bad batch but every packet I open stinks.
I emailed the company and received no reply. Will not be using this brand anymore which is unfortunate as I was a loyal customer.
6 September 2021
Unprompted review
Reply from WaterWipes
Hi Katie. We are really sorry to hear your review. The only change we have made to the makeup of the wipes was removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose. Viscose, due to its nature, is far more absorbent than the previous material. This means that although it may feel dryer to touch, it should in fact contain much more water than could found in our previous wipe. We have not changed anything in regards to the water and/or purification process or the fruit extract to cause the smell to change, although we did on occasion get the same feedback about that scent before we removed the plastic and went biodegradable. WaterWipes Baby Wipes are produced under clean room conditions using a unique purifying process. This distinct process enables us to use minimal ingredients which in turn produces a product that is extremely fresh. The smell sometimes experienced reflects the freshness of our product and the clean room conditions it is made in. In addition, the pack is hermetically sealed which means it is completely airtight. The smell is strongest upon initial opening of the pack and usually subsides once the pack is open. I have checked to see about the non response to your email, would you mind resending to info@waterwipes.com please?
So disappointed
So disappointed, as a mum with a baby who has eczema these wipes were out life saver. Gentle and soft and so much moisture which made it easy to be gentle on her nappy changes. Unfortunately bought a 3 pack and thought they were fake or I bought the cheaper brand accidentally only to come on here and realise you have changed them for good. I am no longer a fan and unfortunately will not be buying again. The next best is the Curash Water-wipes which I have to say are a million times better than these ‘new look’ ones you have made
1 September 2021
Unprompted review
Reply from WaterWipes
The only change we have made to the makeup of our wipes was removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products and we hope that our customer’s will join us in protecting the future of our planet.
I am very disappointed with the new version of water wipes
I am very disappointed with the new version of water wipes. I have been using the old style water wipes since my one year old son was born and they were brilliant. He is now particularly wriggly when changing nappies and with the older wipes I could quickly get him clean, however the new ones are less effective than normal baby wipes. They also all clump together and so I have had to use four or five wipes where I would have used far fewer before. It is such a shame as there hadn’t really been anything as good as the older style water wipes on the market.
I will no longer be buying these as I cannot justify paying four times the price of baby wipes for something less effective.
24 August 2021
Unprompted review
Reply from WaterWipes
Hi Sarah, Thanks for your feedback. We have made one change to the makeup of our wipes and that is removing the plastic from the material. The old material was made using polyester and viscose and new material is made using 100% viscose, which is 100% biodegradable. We still use the same 99.9% purified water with a drop of fruit extract. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products, as we believe going plastic free is the right thing to do and will help protect the planet our little ones will inherit.
Agree with all the negative reviews…
Agree with all the negative reviews here.
I have been using Water Wipes for 18 months and have found the recent rebrand/new formulation to be significantly inferior to the previous wipes.
The new wipes are very dry, rough, clump together easily, and are much more difficult to remove from the pack.
Recent reviews on Amazon and the TrustPilot reviews below concur with this. The formulation has very clearly changed so why Water Wipes are lying to customers with the ‘new look, same great wipes’ badge on the box is baffling. This suggests the wipes themselves haven’t changed and seems to be false advertising to me.
I understand the admirable goal of going biodegradable. But if you can’t do this without completely destroying the positive features of your product, it seems like a silly move. The new wipes are truly horrible to use.
I will not be purchasing Water Wipes again, unless someone can direct me to where I can purchase the original, superior wipes.
22 July 2021
Unprompted review
Reply from WaterWipes
We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products and we hope that our customer’s will join us in protecting the future of our planet. The only change we have made to the makeup of our wipes was removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose.
I was such a big fan and now I don't…
I was such a big fan and now I don't recognise the product I felt in love with! It's such a shame... the smell is awful and dry... I am not going to use it again! My baby deserve better... especially for the price I paid!
7 July 2021
Unprompted review
Reply from WaterWipes
We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products and we hope that our customer’s will join us in protecting the future of our planet. The only change we have made to the makeup of our wipes was removing the plastic from the material, the old material was 80% polyester and 20% viscose, the new material is 100% viscose.
the new ones are a RIP OFFMIT WAS SO…
the new ones are a RIP OFF!! IT WAS SO BAD I THOUGHT IT WAS COUNTERFIT!"!!! so dry.never again,ONCE THE LEADER OF WIPES NOW NOT WORTH THE SOILED NAPPY TO WIPE WITH!!
3 July 2021
Unprompted review
Agree with every negative comment below…
Agree with every negative comment below about the quality of these ‘new’ biodegradable wipes. They are so dry it’s like using toilet roll on your poor baba. I was using water wipes since she was born 10 months ago and have now switched to Sainsburys own newborn sensitive wipes which are about 50p a pack. Not necessarily loads better but at least their price reflects the quality.
Nowhere now has the non biodegradable version so this ends our journey with water wipes.
As a brand this is terrible to see them go from the best in the marketplace to utterly sub par. To the water wipes production and development team….work harder to make these wipes bigger, stronger and actually add some WATER!!!!! I’d switch back in an instant if they could get the quality back. Bet their shares took a nosedive (I don’t know anyone still using them now).
1 July 2021
Unprompted review
Reply from WaterWipes
Hi Deborah, Thanks for getting in contact with us. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products. That said we have made adjustments to the water content after some early feedback. Could you send us an image of the production dates on the packs you have to info@waterwipes.com so we can look into this further for you?
New wipes are so disappointing
New wipes are so disappointing. After using the old wipes for a few months, after trialling so many to get the right ones for my baby, these were the best out there. Now they are thin, small, dry and more expensive. I actually questioned if these were counterfeit wipes. I actually emailed water wipes directly but got no reply.
I had an old pack that I compared with the new ones and everything was different about them. They lack water which goes against the product name!
I am all for helping the environment and will use anything biodegradable and eco friendly where I can, but these are now not good for my baby as they are so dry, that he comes first in this instance. I will be using an alternative product from now on. Water wipes you have lost so many customers due to this.
29 June 2021
Unprompted review
Reply from WaterWipes
Hi Jess, Thanks for getting in contact with us. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products. As part of our ongoing projects into making our company more sustainable, we have decided to change the dimensions of the wipe itself in order to optimise our supply chain. The wipe material still has the same surface area, only its cut differently in order to eliminate wastage. The same with the packaging, we have reduced the size to coincide with the change of the “cut” of the material. That said, we have made adjustments to the water content after some early feedback. Could you send us an image of the production dates on the packs you have to info@waterwipes.com so we can look into this further for you?
The biodegradable ones are a disaster
The new biodegradable ones are so disappointing! I found the original ones brilliant for my baby’s sensitive skin, but these new ones are dry in comparison, and tear easily. I’ve found much cheaper ones that do a better job.
What a pity that they’ve given up their uniquely brilliant quality product while trying to get on the biodegradable bandwagon. 🤦♀️
25 June 2021
Unprompted review
Reply from WaterWipes
Hi Isabel, Thanks for getting in contact with us. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products. We fully understand that the new 100% viscose material has completely different properties compared to our previous polyester-based wipe and by removing the plastic from our wipes we know they won't "stretch" like the old non-bio ones. That said, you mentioned the "dryness" and we have made adjustments to the water content after some early feedback. Could you send us an image of the production dates on the packs you have to info@waterwipes.com so we can look into this further for you?
New style wipes are awful…you can get…
New style wipes are awful…you can get the same texture wipes for a fraction of the price. They tear easy, don’t come out of the packet easy and are a massive hassle to use when in a hurry! DO NOT WASTE YOUR MONEY ON THESE OVERPRICED WIPES.
16 June 2021
Unprompted review
Reply from WaterWipes
Hi Yasemin, We really appreciate the feedback, as you can imagine we are monitoring and recording all and any feedback linked with our new 100% biodegradable wipe. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material, we understand by removing the plastic they done "stretch" like the old ones, but we believe going plastic free was the right thing to do.
Nothing wrong with the old ones
The new biodegradable wipes are terrible. I use twice as many wipes as they are thin, rip easily and not as wet. I get through 2 boxes a month that i have on a monthly subscription that i have cancelled in search of some better quality wipes. I have been a customer for over 6 years and always loved the water wipes.
14 June 2021
Unprompted review
Reply from WaterWipes
We really appreciate the feedback, as you can imagine we are monitoring and recording all and any feedback linked with our new 100% biodegradable wipe. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material, we understand by removing the plastic they done "stretch" like the old ones, but we believe going plastic free was the right thing to do. Regarding the "wetness" we have already made adjustments after early feedback came in, could you send us an image of the production dates on the packs you have to info@waterwipes.com so we can look into this further for you?
New biodegradable wipes are terrible…
New biodegradable wipes are terrible quality compared to the original. Will be finding an alternative as they are no good now.
14 June 2021
Unprompted review
Reply from WaterWipes
We really appreciate the feedback, as you can imagine we are monitoring and recording all and any feedback linked with our new 100% biodegradable wipe. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material as we believe going plastic free was the right thing to do.
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