Great communicating , about 10 days with postage to get back as first day it wasn't delivered as nobody to sign for it. but great to get it back .
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service and hasty repair
Company replied
They were very helpful
Company replied
Having my phone protected
Company replied
Company details
Written by the company
We are a UK based, British owned company, established in 1993. Our team has a combined experience of over 200 years. We provide support for UK gadget retailers who also sell insurance to their customers. Talk to us for insurance on all things tech.
We protect gadgets
Written by the company
- from accidental damage and theft.
- Many of our policies are sold by our retail partners. Did you know you can add your other devices, such as phones used by your family, with us as well? Just give us a call (01256 471387) and we'll provide the details, or visit our website at https://wcsinsurance.co.uk/contact-us
We promise
to settle all valid insurance claims with care.
We believe that if the worst happens and you have a valid claim against our insurance policies then we should settle your claim with the minimum of fuss and as fast as possible.
We take the quality of repairs to your equipment seriously, using only the best parts, and if we can't repair your equipment or it has been stolen, then we should replace it quickly, too.
Contact info
6 Faraday Office Park, Rankine Road, RG24 8QB, Basingstoke, United Kingdom
- 01256 471387
- admin@wcsinsurance.co.uk
- wcsinsurance.co.uk
4.4
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good service
6 November 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are pleased with our service.
Quick and efficient phone call answered…
Quick and efficient phone call answered quickly and polite helpful agent
12 November 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, and that you were pleased with our Agent's service.
Excellent service
6 November 2025
Reply from Warranty & Creditor Services
Thank you for your kind review Karen, we are delighted you are so pleased with our service.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your kind review, we do appreciate the feedback.
Reply from Warranty & Creditor Services
Thank you very much for your review - we really appreciate it!
Reply from Warranty & Creditor Services
Thank you for taking the time to review us Peter, we do appreciate it.
Company is incredible and fast
27 October 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are so pleased with our service.
Five Star Claim Experience
I recently had the misfortune of my phone going dead on me. WCS handled the claim in a quick and efficient manner. It tunred ou that the fault on my phone could not be economically repaired so they sent me a new one within 5 days. That is what I would call 5 star service.
24 October 2025
Reply from Warranty & Creditor Services
Thank you for your positive review Christian, we are delighted you are so pleased with our service.
It was all made clear to me.
29 October 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, we are pleased you found everything easily understandable, that's what we aim to do.
Phone fixed and returned within a week
Phone fixed and returned within a week, gone above and beyond replacing everything down to the lightly scratched casing. Very happy.
27 October 2025
Reply from Warranty & Creditor Services
Thank you for your positive review Conner, we are delighted you are so pleased with the service provided.
Reply from Warranty & Creditor Services
Thank you for writing a review, we are pleased you had a positive experience
Reply from Warranty & Creditor Services
Thank you for your positive review Janet, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review Christopher, we are delighted you are pleased with our service.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Every thing is good 💯
13 October 2025
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your positive, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you Emilly for your kind & positive review. WCS always endeavours to give the best possible service and we are delighted you are so pleased.
Excellent service
fast service and excellent quality as well as customer service and care
13 October 2025
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review Becky, we are delighted you are so pleased with our customer service.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we are pleased you found the information we provided clear and easily understandable.
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