Great communicating , about 10 days with postage to get back as first day it wasn't delivered as nobody to sign for it. but great to get it back .
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service and hasty repair
Company replied
They were very helpful
Company replied
Having my phone protected
Company replied
Company details
Written by the company
We are a UK based, British owned company, established in 1993. Our team has a combined experience of over 200 years. We provide support for UK gadget retailers who also sell insurance to their customers. Talk to us for insurance on all things tech.
We protect gadgets
Written by the company
- from accidental damage and theft.
- Many of our policies are sold by our retail partners. Did you know you can add your other devices, such as phones used by your family, with us as well? Just give us a call (01256 471387) and we'll provide the details, or visit our website at https://wcsinsurance.co.uk/contact-us
We promise
to settle all valid insurance claims with care.
We believe that if the worst happens and you have a valid claim against our insurance policies then we should settle your claim with the minimum of fuss and as fast as possible.
We take the quality of repairs to your equipment seriously, using only the best parts, and if we can't repair your equipment or it has been stolen, then we should replace it quickly, too.
Contact info
6 Faraday Office Park, Rankine Road, RG24 8QB, Basingstoke, United Kingdom
- 01256 471387
- admin@wcsinsurance.co.uk
- wcsinsurance.co.uk
4.4
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are pleased with our service.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, it is appreciated.
I am extremely satisfied with the…
I am extremely satisfied with the service! My phone was repaired very quickly, and the customer support was absolutely fantastic. Communication was easy, clear, and efficient both by phone and by email. The claim was reviewed and resolved incredibly fast, which exceeded my expectations. Highly professional service from start to finish. I would definitely recommend this company to anyone — truly excellent experience!
17 December 2025
Reply from Warranty & Creditor Services
Thank you for your positive review. We are absolutely delighted that you are so pleased with our service.
Incredibly efficient
Contacted them via email to cancel my policy and in a few hours received an email back saying it was cancelled and advising me to also cancel my direct debit. If only all companies where so efficient.
23 September 2025
Reply from Warranty & Creditor Services
Thank you for your positive review Michael, we are delighted you are so pleased with our service.
Reply from Warranty & Creditor Services
Thanks very much for your review, we're very pleased you like the service
It's poor service compare to others…
It's poor service compare to other providers. you need to arrange shipment (including packaging and payment) yourself. other then address nothing is provided. Phone then will be repaired and sent back to you. Other providers send you new (replacement) phone and collect old/broken at the same time. A lot of hassle for premium insurance with such a high excess.
9 December 2025
Unprompted review
Reply from Warranty & Creditor Services
Are you actually a customer of ours? We'd like to know who sends you out a 'new' phone when your own is merely damaged and can assure anyone reading this that this is not the case
Reply from Warranty & Creditor Services
Thank you very much for your review. We're very pleased you like the cover and price.
Reply from Warranty & Creditor Services
Thank you very much for your review, we truly appreciate it!
Great rates and very fast at getting…
Great rates and very fast at getting things done
26 November 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are so pleased with our customer service.
Reply from Warranty & Creditor Services
Thank you for your kind review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your positive review Laura, we are pleased that you felt everything was explained thoroughly to you.
Your company is very good and the…
Your company is very good and the reviews are all perfect.
3 December 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review John, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your review but we don't understand why you have allocated 1 star and confirmed the Mobile Phone Insurance is a scam. Having checked our records we have had no communication with you, other than emailing your Policy Documents after your purchase of a mobile phone with FoneHouse, where you would have selected the insurance cover on-line. Please contact us at: Admin@wcsinsurance.co.uk to allow us to resolve any issues. Thank you
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Very helpful thank you Julie
14 November 2025
Unprompted review
Reply from Warranty & Creditor Services
Thank you again for taking the time to write a review
Reply from Warranty & Creditor Services
Thank you for your kind review, Julie will be delighted you were so pleased with her service
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are so pleased with our service.
excellent!
very helpful and understanding gave me lots of info on how to progress with my claim.
18 November 2025
Reply from Warranty & Creditor Services
Thank you for taking the time to review us, we are delighted you were so pleased with our service.
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