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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they fit into a low-carb diet. Many appreciate the taste and texture, especially noting how the products help manage blood sugar levels for those with diabetes. The delivery service is consistently praised for being quick and reliable. However, some people were dissatisfied with the price, finding it too expensive compared to regular bread. A few other people also felt that the taste and texture of certain products, like some of the bread and bagels, were not up to their expectations, describing them as dry or rubbery. There were also occasional reports of products arriving moldy.

What people talk about most

Product

Customers consistently note positive experiences with product, especially praising the low-carb bread, wraps,... See more

Quality

Consumers find quality to be positive, with many praising the products for being tasty, filling, and a great... See more

Price

People report ambiguous experiences with price. Many customers find the products expensive, citing examples... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the ease of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the extremely fast and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied


Company details

  1. Health food shop
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Heylo Low Carb Bread

I have been buying Heylo bread for years, it is low carb and the best I have tried. Any problems with deliveries are quickly resolved, I would not hesitate to recommend Heylo to anyone looking for low carb alternatives.

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for the recommendation. 💖🙏 Lovely to hear that you’ve had a great HeyLO! experience. Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I have Type 2 diabetes but I can still…

I have Type 2 diabetes but I can still have delicious bread, rolls and other bakery items from Heylo. Makes my life so much easier with their excellent low carb tasty goods!

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We’re so happy to hear that HeyLO! goodies are making your life easier and that you’re enjoying them! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Absolute game hanger in my weightloss…

Absolute game hanger in my weightloss and health journey, gives you the freedom to be able to really enjoy normal foods again and makes snack time nutritious and quick to prepare 💯

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that HeyLO! goodies have been a game changer for you. Great that you’re feeling the food freedom that we're all about. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Absolutely the best low carb products…

Absolutely the best low carb products ever!!

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We do our best to be the best (lol!) With hopefully more to come! So happy to hear that you’re enjoying HeyLO! goodies.💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Superb product

Superb product. Filling and a great substitute for the high carb alternatives. All their products are tasty and store well. Have deffo kept me on track on my keto journey. Highly recommend 👍

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your recommendation. It’s fab to hear that HeyLO! helps you stay on track! Us too! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 2 out of 5 stars

Crackerbread - flavourless with a bitter after taste.

Having enjoyed and greatly appreciated Heylo's products over the years, I had great hopes for the new Crackerbread. I added a couple of packets to my subscription but, to be honest, I've been disappointed, finding them flavourless except for a slightly bitter and not very pleasant after taste. Perhaps others will enjoy them but they are not for me.

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! crackbreads as much as so many of our other customers. They have been incredibly popular and it's a shame they're not for you. But it's great to hear that you're enjoying HeyLO! bread - we're so happy that's been working well for you! Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I enjoy various products that Heylo…

I enjoy various products that Heylo provide in my help to stable my weight

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, It’s great to hear that you’re enjoying HeyLO! goodies. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Absolutely outstanding products very…

Absolutely outstanding products very good range a must

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi Thanks so much for sharing! It's great to hear that you’re happy with your HeyLO! goodies. 💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Tasty Low Carb Food

Heylo products are delicious and really help sticking to a low carb diet.

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Lovely to hear that you’re enjoying your HeyLO! goodies and they help with sticking to your low-carb lifestyle. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I love the brown bread-

I love the brown bread- - slices are small but so so tasty ! I freeze and they defrost beautifully. Even more delicious is the cinnamon and raisin loaf- a real treat- bit higher in carbs than the brown loaf, but I keep for a treat slathered in butter! Two great products - will definitely order more.

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Lovely to hear that you’re enjoying the Better Brown and Cinnamon Raisin. Our slices are a bit smaller than regular bread, but super filling as they’re packed with protein and fibre – and we agree, especially tasty slathered in butter! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I've tried most (if not all) Low Carb…

I've tried most (if not all) Low Carb Bread suppliers since being diagnosed with type 2 diabetes. To my mind, Heylo is by far the best. A nice range that tastes lovely and stays fresh. Quick delivery and low carriage paid.

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your review! It makes our day to hear that HeyLO! goodies are top of your list!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I order regularly from Heylo and love…

I order regularly from Heylo and love all products so far. I get bundles and freeze them. Particularly like the white loaf and rolls. Flatbreads make great pizzas. Never feel bloated like I do with normal bread. Products are light and tasty.

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We’re so happy to hear that you’re loving HeyLO! goodies – especially the lightness and tastiness of them! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Loving the bagels!

Loving the Heylo brand, really rate the bagels. I’m eating the Weight Watchers diet so these still mean I can eat bread on my diet and they don’t taste of cardboard like some other brands do!

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We’re so happy to hear that HeyLO! goodies are working well with Weight Watchers! And that you’re enjoying them. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Good quality products

Fast and efficient delivery with a good selection of low carb products

3 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Fab to hear that you’ve had a great HeyLO! experience. That’s what we’re here for! Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

HEYLO: Where Outstanding Service Comes as Standard

From start to finish, my experience with HEYLO has been nothing short of outstanding. It’s rare to come across a company that blends genuine warmth with real professionalism and AMAZING products, but HEYLO absolutely nails it. Every order feels personal, thoughtful, and refreshingly human — no scripts, no fuss, just people who genuinely care about getting things right.

Their communication is clear, timely, and reassuring, and you always feel like you’re in safe hands. Nothing is ever too much trouble, and they go above and beyond to make the whole process smooth and stress‑free. In a world where good service is becoming harder to find, HEYLO stands out as a company that truly values its customers.

I wouldn’t hesitate to recommend them — if you want a team that creates amazing products and delivers with heart, HEYLO is the one.

2 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing your lovely review! 🙏💖 We’re thrilled that you had a fab HeyLO! experience and are enjoying your low-carb goodies. As a small business, our customers are at the heart of everything we do and we appreciate your support so much! Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

The best alternative to bread when…

The best alternative to bread when you’re watching your carbs. Speedy delivery

17 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, It’s great to hear that HeyLO! goodies are working well for your carb intake. Thanks very much for sharing!💖🙏 Kind regards, The HeyLO! Team

Rated 1 out of 5 stars

If you ask a question they ignore you

When you try to ask a question of this company on Facebook, two things happen, first the post you make disappears, which leads me to think they remove it somehow and secondly they ignore the question. This is now leaving me to think they want to take advantage of people who think they are getting something great to help with lowering sugar and things. You get the same effect from Warburtons Tiger Bread and that is 4 times cheaper.

10 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi,
We’re sorry to hear that you didn’t get a response to your query. We aim to respond to all messages within 24hrs. If there’s something we can help with, please drop our friendly Customer Service team a message at heretohelp@weareheylo.com
Please be assured that our carb counts are lab-tested and thousands of customers have added HeyLO! goodies into their routine after seeing such fab results in their health and blood sugar control – compared to a regular supermarket loaf that's usually packed with carbs.
Please let us know if we can help further.
Kind regards,
The HeyLO! Team

Rated 2 out of 5 stars

The product has little taste

The loafs are very small with a premium price, so very expensive and unsatisfying. The bread has little taste, so do not expect the satisfaction of sitting down to a slice with butter, so disappointing. The cinnamon has a little more taste.
The experience was like eating a bland filler. There was little substances to the bread, and had no satisfaction when eaten. It is something to hold other food while you eat it and adds nothing but very small slices at very premium prices.

Thank you for your reply I will finish the bread I have bought and update my review accordingly, perhaps my expectations were to high.

6 March 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! bread as much as so many of our other customers. HeyLO! freshly baked bread helps many people smash their health goals without giving up their favourite meals and snacks, and we’re sorry to hear that it wasn’t for you. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Soo tasty 😋

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinnamon loaf and all I can say is it’s delicious. Slightly higher on carbs so will be used as a treat a couple of times a week 😋

28 February 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that you're enjoying HeyLO! goodies and they're working well for you. Wishing you well on your low-carb journey and thanks so much for sharing. Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

I love bread and I used to eat it every…

I love bread and I used to eat it every day. Because I have diabetes, my blood sugar levels were very high. I started buying HAYLO bread and having it as toast each day, and I’m very pleased because my blood sugar does not spike when I eat it.

I’m happy with this bread and plan to have it delivered every two weeks on a subscription. I’m really looking forward to continuing with it.

2 February 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're so happy that you're enjoying HeyLO! goodies and they're working well for you. And thanks so much for sharing your feedback! Happy Toasting!
Kind regards, The HeyLO! Team

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