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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of use, and powerful capabilities, often highlighting their ability to produce clean cuts and detailed engravings. Many consumers appreciate the straightforward setup process and the intuitive user experience, allowing them to quickly start creating. The customer service is also consistently described as helpful, responsive, and knowledgeable, providing excellent support for various inquiries. However, some people were dissatisfied with the delivery service, noting delays or issues with tracking information. A few customers also mentioned concerns regarding the fume extractor's effectiveness and occasional problems with product defects or missing parts. Additionally, some reviewers experienced difficulties with customer service in specific situations, citing slow responses or unresolved issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their purchases. Many customers... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of setup and intuitive... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the build quality,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Technology

Reviewers mention ambiguous feedback about technology. Many customers are impressed with the machines,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast shipping, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been really happy with my WeCreat Vision 40W laser engraver. It’s powerful, easy to use, and gives me clean cuts and sharp, detailed engravings every time. I’ve already made multiple Christmas... See more

Rated 4 out of 5 stars

Bought based on reviews. A little disappointed with the fume extractor but otherwise pleased with my purchase. Easy to setup but a little learning curve with the Make-It software. Light Burn software... See more

Rated 5 out of 5 stars

Vision Pro 45, order was shipped quickly, and well packaged, was up and cutting 30 minutes after unboxing it and downloading the software. Learning curve is short when using the first couple of grap... See more

Rated 4 out of 5 stars

The recreate vision 40 is a great entry level machine. It however is not as simple as they want you to believe it is. There is maintenance that needs to be done to keep the machine running at peak per... See more


Company details

  1. Laser Cutting Service Provider

Written by the company

WeCreat is a pioneering team dedicated to making creation accessible to everyone. Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions? We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress. We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable. We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable. We believe that when creation becomes simple, the world becomes more colorful. Follow us to be part of this creative revolution!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Cute & Functional

Ordering was easy and shipping was fast. I contacted customer service after placing my order and they responded quickly and were extremely helpful. The machine is powerful and offers great possibilities. I absolutely love it and it comes in my favorite color, which is an added bonus.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

I love my Vista machine

I love my Vista machine! It was perfect until I saw the new Lumos. It's still great. It does so much. It's precise and ideal for a beginner like me. I just wish there was a book or something to download with basic "how to".

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Love my Vista 10 Watt

So I ordered my 10 watt vista almost a year ago. I’ve done slate coasters, and made a few gifts for friends. The WeCreat is very user friendly right out the box. I would recommend it to anyone. I plan to upgrade my laser so I can cut more items.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the WeCreat Vista

I purchased the WeCreat Vista, this has been a great experience from setting up to producing amazing products. It was easy to use and when I did have a question customer support was very helpful. Definately looking at other purchases through WeCreat.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Products and Exceptional Customer Service with WeCreat

Our experience with WeCreat has been outstanding. We recently purchased the Vision Pro and Lumos Combos, and both products have proven to be excellent. The quality, performance, and reliability of these items have exceeded our expectations, making them worthwhile investments.

What further sets WeCreat apart is their exceptional customer service. We encountered an issue with the AirGuard Ultra, but their support team handled it with impressive professionalism. After we provided a video demonstrating the problem, they promptly arranged a replacement, ensuring minimal inconvenience on our end.

Overall, WeCreat not only offers top-notch products but also backs them with superb customer support. We highly recommend them to anyone seeking quality and reliable service.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new laser Machine

I absolutely love my new laser Machine. I have only had it for 1 week and set it up in between my errands. Set up was a breeze. Didn't take long at all. Ive only had time to use the laser a few times. But so far it was so easy to use. Within an hour of setting the machine up I had etched my first project. I have used it on wood and paper so far and both worked beautifully. I am excited to learn all that this laser machine can do. Ordering was simple. I did have questions first which they were very prompt in responding with the answers that I had. They guided me as to which machine would suit my needs. I am happy to say I am thrilled with my purchase.

10 October 2025
Unprompted review
Rated 3 out of 5 stars

Fume extractor is not worth the money.

The laser itself is good! I don't use their software, so I am not sure how that works. I create my svg files elsewhere and upload them. If I could return and get my money refunded for the fume extractor, all would be good. I can only cut for about 2 hours at a time as my eyes are so sore and watering that I have to stop.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Everything has been easy

Everything has been easy. Service via email is super simple. Had a power cord issue and they took care of it immediately.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

My wecreat expierence

I like the wecreat vision 20w laser it was able to do what I wanted. All I wanted to is cut leather for patches for caps. When it arrived it came with sample pieces of wood. that lead me in another direction. So I had to get a CO2 laser and I sold my wecreat . The wecreat is a diode laser and will not cut acrylic, all colors anyway

14 October 2025
Unprompted review

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