Well Financial Limited Reviews 

120
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, helpful guidance, and reassuring communication during complex financial transactions. Consumers consistently mention that advisors take ample time to answer questions with patience and outline every available option. People also appreciate the prompt response times, efficient handling of documents, and proactive approach to solving issues. Reviewers note that the team goes above and beyond to secure favorable deals while providing continuous updates throughout the journey. Buyers express immense gratitude for dedicated support, emphasizing that expert advice transforms a stressful milestone into a smooth experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting advisors for their exceptional... See more

Service

Clients share satisfaction on service, frequently highlighting professional guidance and a stress-free... See more

Customer service

Reviewers highlight positive experiences with customer service, consistently praising the helpful,... See more

User experience

Consumers find user experience to be exceptionally satisfying, noting that the guidance provided makes a... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan and the team at Well Financial have been brilliant! As first time buyers, it is a daunting experience but Dan was so knowledgeable, trustworthy and honest with us at every stage of the process and... See more

Rated 5 out of 5 stars

Jake has gone above and beyond to help me. I’ve found the whole mortgage and buying/selling process so daunting and Jake is always there to answer questions and calm me down haha! Thank you Jake for b... See more

Rated 5 out of 5 stars

I have worked with Jake on two occasions and both were great experiences. I really came into the process with little understanding, Jake didn’t just walk me through the process he made sure I understo... See more

Rated 5 out of 5 stars

Jake has been fantastic throughout our mortgage process. He explained everything clearly, moved quickly to secure our AIP, and helped us navigate a fairly complex situation involving selling our curre... See more


Company details

  1. Mortgage broker
  2. Health insurance agency
  3. Insurance broker

Written by the company

Welcome to Well Financial. A trusted Adviser on Mortgage, Health & Life insurance solutions. With years of experience in the financial services industry, we understand the importance of seeking advice. Let us help you navigate the complex world of Mortgages and Insurances, and deliver the best solutions unique to you. At Well Financial, we are more than just a Mortgage and Protection Adviser, we are your partner in Financial Wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(120)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently goes above and beyond!

I wholeheartedly recommend Chris! From our first meeting, I was incredibly impressed by his personable nature and genuine willingness to help. He consistently goes above and beyond to ensure I have the best cover.
Over the years, Chris has provided invaluable advice, demonstrating his deep knowledge and expertise. It's always a pleasure to speak with him and his team.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Daniel and team always do their upmost…

Daniel and team always do their upmost to get you the best deal. A very trustworthy place, with genuine character who goes above and beyond to ensure the best possible outcome. Would 100% recommend and have done!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

100% worth it

Jake was an excellent mortgage advisor. He was extremely helpful, prompt and always gave us an answer for any questions we had. We always felt like we were in safe hands. He knows the market really well, and was able to advise us on the best deal for us. We really felt like we had a huge advantage working with him, rather than sorting a mortgage on our own. He also was able to help guide us through the entire process of buying our first home and provided recommendations for solicitors and how/when to do things. We would recommend for anyone looking to buy their first home.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Best in London!

I couldn’t have been luckier to meet Klizia and Dan—two wonderful people and truly outstanding professionals. They helped me better understand what kind of remortgage to go for and were always ready to support me in case I had an emergency and needed to remortgage immediately.
I wasn’t able to use their service in the end because I sold the house before remortgaging, but I really wanted to leave this review because they gave me excellent support, and Klizia was available to help me right up until the very last day of the remortgage process.

I highly recommend this company to everyone, especially to anyone approaching remortgaging for the first time. Both Klizia and Dan explained everything to me in detail, and after ten years in London, I finally understood how to buy a house, how to get a mortgage, how to remortgage, and how to take out insurance.
Truly amazing service. I wish this experience to everyone—and it’s a shame I can only give 5 stars, because they truly deserve 10!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I have found the whole experience using Dan from Well financial so stress free and easy. His knowledge, advice, reassurance and support couldn’t be faulted.
I had very complex situation buying a home Im in my late 40’s with my mum in her mid 70’s I didn’t think it would be either possible or an option. Been renting for years.
Dan looked at what we needed and talked us through our options, was honest and open about the choices available. I was utterly amazed that within a few days of our meeting he’d been able to obtain an AIP for what I needed and applied for the mortgage. Making our dreams a reality. Thank you - Highly recommend

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service, highly reccommended.

We met Klizia from the Wells Financial team who proved to be an outstanding professional as well as a very friendly person. Klizia helped us finding the best deal for a Life Insurance for myself and my family, and guided us towards the final choice. She has been extremely helpful, an easy to talk to person and made even the most complex topic very easy to understand.
The cherry on top was that she is italian, like myself, so we could also speak fluently in our native language.

I would definitely highly reccommend Klizia and Wells Financial, not only for italians but for anyoen willing to look for an expert's help in the insurance industry.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Our experience with Jake at Well Financial has been excellent. Jake is amazingly knowledgeable and up to date. The online portal we used to upload documents for our mortgage application was so easy to use and was handy to have to communicate and see what our next steps were. My husband is an economics teacher and very aware of market changes etc and he felt confident in Jake’s decisions and that they were totally the right ones to take.
Our mortgage was easily obtained and it was completely seamless thanks to Jake.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience. Definitely recommended

Working with Dan was a pleasure. At every interaction he took the time to understand what I needed and was looking for, and was very helpful in securing the offer that I needed. Dan was never pushy and always acting in my interests. I will certainly be using Well Financial in the future and I would recommend to anyone looking for great advice.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Jake has been our go-to mortgage advisor for years

Jake has been our go-to mortgage advisor for years, and we wouldn't trust anyone else! He's the perfect combination of professional and friendly, making the often-stressful process of securing a mortgage feel smooth and manageable. Recently, we had to reapply for our mortgage under a tight deadline, and Jake's responsiveness was truly remarkable. He turned everything around in record time, exceeding our expectations. We wholeheartedly recommend Jake to all our friends and family. His expertise and dedication are simply unmatched!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Jake was an absolute pleasure to work…

Jake was an absolute pleasure to work with! His incredible knowledge of the mortgage world, combined with his attention to detail, made the entire process smooth and stress-free. From start to finish, he took the time to explain everything clearly, ensuring I understood all my options and felt confident in every decision. His professionalism, patience, and dedication truly set him apart. Thanks to Jake, what could have been a daunting experience felt effortless. I highly recommend him to anyone looking for expert guidance and a seamless mortgage journey!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Professional and outstanding communication

We recently secured a mortgage offer thanks to Dan, who has not only been helpful in providing valuable advice but has been an absolute star in following up and updating on processes, from start to end! Dan is extremely personable, helpful and geniunely knowledgeable. He went the extra mile to help us and assist in the best possible way. My partner and I are extremely grateful for all of his support - we wouldn’t have reached where we are if it wasn’t thanks to Dan’s amazing support and professionalism!! Thank you!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Dan!!

We dealt with Dan from Well Financial, who provided a professional and efficient service. From the beginning, his proactive approach and attention to detail gave my partner and me confidence in the process, and he demonstrated genuine enthusiasm and care. Even when the mortgage provider experienced delays, Dan followed up relentlessly on our behalf. He also recommended reliable solicitors, building insurance, and life insurance, which helped us speed up the purchase process. We felt well supported and informed throughout, and if we were ever in doubt, he was always just a text or a phone call away.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

What great service from Dan

What great service from Dan, as he has been super helpful throughout this whole process in helping obtaining a mortgage. I would highly recommend using him, especially with his knowledge and expertise it made the whole experience really easy to navigate.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Well Financial - Trusted Advisors!

We've used Well for the last 5 years and the service has always been great. Most recently, Chris has helped us complete a full review of our private medical, keyman and life insurance. In all instances, he understood the business needs and then mapped out the available products, before helping secure the best product, usually at a more competitive rate than existing. He's also been helping with some Group Income Protection, such is the trust we have in his financial advice.

The main thing is that Chris and Well care - they care about your business, they care about helping and they even step in when you need that little refresher on what your policy includes. Highly recommended!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Faultless customer service

Decided that the life insurance cover I had was not going to provide for my children should the worse happen. Also, as I get older, critical illness cover made enormous sense. Spoke with Chris and he was fabulous. He listened to what I wanted to achieve, guided me through the info and provided me with a few options. He allowed me time to consider what I wanted - which I really appreciated. Hate pushy sales people but Chris was the opposite. When I was ready to go ahead, he had everything set up and ready. It really was a seamless process and the additional benefits I get for me and the kids via Vitality means that actually, my premiums are very nearly covered. And I feel safe in the knowledge that my kids would all have a healthy inheritance should something happen. Thank you Chris for helping me achieve what I wanted, means a lot

31 May 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

Well Financial were recommended to me by a friend when purchasing my first home as opposed to using the estate agents mortgage broker. I'm glad I took my friends advise!
We had Dan as our advisor. He was a beacon of knowledge and not pushy in anyway compared to the broker offered to us by the estate agents. He talked through all my options and even calculated the affects of adding more or less to my deposit would have on my monthly payment. This gave me the comfort to put a little less down on my deposit and put it towards furnishings. The best part is they don’t charge first time buyers fees!!!

I will definitely be using Well Financial’s services again in the future!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Private medical insuranceat Well Financial…

I dealt with Chris at Well Financial for my health insurance renewal it was dealt with quickly and clearly. He looked to get the best premiums with all insurers being compared in case better deals are available. Best of all no fee ! Very efficient!!

1 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look