wellsons.com.au Reviews 491

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent value for money, often highlighting competitive pricing. Many consumers appreciate the efficient delivery service and the clear communication from the company, making the overall purchasing process smooth and satisfactory. However, some people were dissatisfied with aspects of their order and delivery. A few customers experienced delays in receiving their items, or found that products were on back order without prior notification. There were also occasional reports of incorrect or missing items in deliveries, and some reviewers mentioned issues with the delivery service itself, including careless handling or lack of notification.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the good and competitive prices,... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products,... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products seem great quality but haven’t been installed or used yet. The only reason I gave four stars was there was one item on back order but this wasn’t advised when we placed the order and you can... See more

Rated 4 out of 5 stars

Great promotion, easy to use coupon and easy ordering process. Delivery was a bit slow and I wasn't advised of the delay. Once I emailed them to follow up, they sent an email to say it had shipped tha... See more

Rated 5 out of 5 stars

Wellsons were fabulous. The order was shipped safely and relatively promptly given it was shipped from o/s. There was a warranty issue with the basin, however, after referring to the manufacturer, qui... See more

Rated 5 out of 5 stars

we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.


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4.4

Excellent

TrustScore 4.5 out of 5

491 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A professional company with a high level of comunications with me

Wellsons provided a quick and professional response to my order. Price were keen and delivery performance and communications were top class. My request to have part of the order delivered because my builder needed the items was met in an obliging way and the goods were sent within the day. The remaining items, which were not such a priority, were sent soon after. This is a responsive and trustworthy company.

12 November 2024
Rated 2 out of 5 stars

Shipping price is terrible

Products are awsome quality but the price for shipping is a rip of. if i want to order 100 pex fittings or 1 single one they're charging $27 which doesn't seem right at all

12 November 2024
Rated 2 out of 5 stars

Will not be shopping here again - issues with delivery, damaged goods

We went out of our way to order Australian-made cabinets from Wellsons (manufactured by ADP). We chose to do this instead of buying from Ikea (and spending significantly less money). This was to support local industry, and hopefully get a more well-made product. The delivery was incredibly difficult to organise and very delayed. When we finally got our cabinets, they were in terrible condition - dirty, mis-aligned, missing components. The only reason I'm giving two stars instead of one, is that they organised new goods to be delivered to us - but even this was not seamless. We were left with unwanted/unusable cabinets in our garage for over a week. This whole process has also resulted in a significant delay to the installation as our tradesperson is no longer available. I will absolutely not be shopping from Wellsons or ADP again, and would not recommend either to anyone I know.

24 October 2024
Rated 2 out of 5 stars

Products are as described and good quality …

The products received are as described and great quality.
We were disappointed that only half of our delivery was packed and received. The office were very helpful in getting the warehouse to ship the remainder of the order to us. Unfortunately we sill had missing parts and ended up having to go and purchase locally just to get my project completed.
I didn't purchase multiple products, just 1 kit as advertised and listed part list.

22 October 2024
Rated 5 out of 5 stars

Great service

I had a really great experience with Wellsons when purchasing the larger items for my bathroom renovations. Their prices were cheaper than everywhere else, they kept me well informed during the entire process, all actions were completed well within the timeframes listed on their website and they provided additional assistance when I was experiencing issues with the courier. I couldn’t recommend them enough. I’ll be purchasing through Wellsons again in future.

17 October 2024

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