WestCasino 

What Ever u dig, DO not use THIS CASINO. Because u Will never Ever be able to whitdrawal tour money. All THE comments about People that is not able to taket out their winnings is true. What a useless and r3tarded People working in this casino. Remember. IF u Read this, Read all THE bad comments. I can bet that all THE Good comments here är made from THE staff working for this casino. When your sister is your Mom, something happens in THE Brain, arter that u get a work for westcasino.

Absolute joke of a casino. They hold your money after withdrawing. Ive now waited for over a week and there is no reply to anything and yes I am fully verified. In a world where casinos are fast and reliable I would not recommend this to anyone. Im pretty sure this will bite them in the end.

Edit: Since the first withdrawal its now been a week. You held the first one, then asked for documents and rolled it back. After that you’ve now held it for 3 days. All you say is ”should be processed soon” so yes it does feel like a scam in a world where casinos pay out winnings in minutes.

Edit: Sir Ed here promised that it is in processing and that it will be sorted soon. Absolutely nothing has happened and its been over 24h.

I would really recommend this casino if you want to be treated like a valued customer. Especially when you have reached the vip levels. A personal account manager is there available whenever you need one and they are always so kind and helpful. So do not think twice and just ask for Gerard Serrano on live chat. He is a game changer!

Always more then a happy customer when playing at westcasino. Super kind support Hero’s, are there for you whenever you need them and last but for sure not least a big shout out the VIP manager Gerard Serrano, he makes the difference for the customers playing on the higher vip levels. Never seen anyone more dedicated to his job!

Hello! I have been playing at west casino for over 1 year now. extremely satisfied. their support / accountmanagers are absolutely fantastic. had the honor and have contact with Gerard who takes care of their vips, what a guy! helped me with good answers and an incredible response! I can strongly recommend new players and new VIPs to get in touch to get help with everything! can only say that this is one of the better ones! take care

Ive been a Westcasino member for over a year now and I Never had any bigger issues with the Casino or its stuff. Meanwhile I became an EliteMember and I am very pleased with the services provided.

The direct Contact with the Accountmanagers is like nowhere else. They take care of everything you Need regardless what it is.
I Personally can Highly recommend Gerard Serrano as an accountmanager.
He is my Personal Account Manager for over a year now and everything works perfectly Fine.
I recommend you to ask for him if you have any questions or Concerns.
Good Luck to everyone!

Very bad casino, withdrawals took ages and still not approved. I had 1 pending withdrawal ( see reply by email from westcasino ) wich was pending for 2 days ( after 21 other withdrawals wich were not approved within 2 weeks so rollback and played further till zero. I kept asking every hour in livechat till they got sick of it and approved it. As you can see in the email, its not responsible to play at westcasino !!! There are many many other casino's who have fast payouts, And what they say about christmas is bulls**t! Its for sure 2 years now and the pending times never changed, they only want your money and dont payout as promised:

Hello,

Can you close my account please ?
I was in chat and had to send a email with my final decission. The reason is very simple:
Almost every online casino i've played at have pending times for withdrawals of max 3 days. Here it take way way too long, even when my account was already verified for over 2 years. Not only once, but all of my 21 requests took more than one week and still pending. There is something not right. My friends will also close their accounts and we all will place a hounest review of our experience at trustpilot because we have to warn other players. So again, my account can be close forever.

( Email from westcasino )

Hi Michael,
Thanks for reaching us.

Sad to hear that you wish to close your Account so soon!
After checking your account we saw that you had a withdrawal you made on 14th and been paid on 16th. We regret that you feel this way and I can assure you that our finance team is always trying to pay the players especially with the huge increase in winners over the last week due to the Christmas promotion.
With that being said, as your account is verified and you managed to score a win, I am sure you can hit the jackpot next time and won’t have to go through the verification process again, leading this to a faster withdrawal time.

We hope you chose what is best for you!

Best regards,
Elliot Q.

The withdrawals take a long time to process. I withdrew using Skrill and it has already been pending approval for three (3) days already. Site description in gambling sites claim that in this casino, e-wallets withdrawal only take 24 hours, this is utterly misleading and should be edited to reflect what is true.

The live support cannot answer queries on withdrawal times and e-mail support also doe snot know, they only give you the generic response that your winnings are yours but the finance team has to take time to process it.

This is very ridiculous, when you take our deposits in an instant, payout should just be the same or at least should not be withheld for an unreasonable length of time.

I really cannot recommend this Casino to anyone unless you enjoy the uncertainty of when you will get your withdrawals or if you will ever get your withdrawals at all.

This casino is deliberately delaying withdrawals for you to play with your winnings again.

MGA should impose a rule on the maximum period of withdrawals from a casino.

Hello,
Lovely site, lots of "interesting" bonuses, deposit deposit deposit....
Then the problems begin, verification of the account ?
The documents needed for this were sent more than 2 weeks ago, no response.
The withdrawal hangs? It's because you don't want to play the bonus.... I don't touch it because it will break the terms and conditions, live chat tries hard to persuade me to do it and says that because of this there are delays, funny :)
Support can remove this bonus, in my case they say they have no such power, what is the problem ? Bonus was not moved, I am not stupid, I read the rules.
Soon it will turn out that I logged in from Antarctica, played 1000 bonuses, broke the rules in a million ways and the payout will not take place, they quite exceptionally count on the fact that I will rollback the payment and lose it, support suggested me to play on and on and get higher levels, because then I will be served faster ??
Tragedy.

Withdrawel of €2.000.- is pending for 4 days. My account was fully verified, even before withdrawal was initiated. Livechat can’t provide any info.

Don’t gamble here since withdrawals take a very long time. (I am currently still waiting for my money).

It looks like the server can't handle the amount of players....
The website is constantly loading and you can play for 15 minutes before everything is blocked for an hour....

The chat is often not available and you can't see the wager of your bonus.

Not a good casino....

I’ve been playing a while in this Casino and let me share with you the following:
Bonuses: the worst of what you can get, for instance they ask you to deposit a 50 euros for 30 free spins (worth 10 cent a spin) a 100 for 60 and a 150 euros for getting a 150 free spins (need to wager wether you get a 5 or 10 euros max). On Mondays you can claim your free spins in case you deposited at least a 100 euros (a total of 100 spins and they need to be wagered)
Cash back: I have a 15% cash back but unfortunately they need to be wagered.
Withdrawal: well here we go, to be honest you may need to forget about cashing out if you are a current casino gambler. Their strategy is to let your transaction as long as possible so you may roll it back, play, and lose it all.
I have been in this Casino for at least 3 months, and honestly it is the worst of what I have encountered my entire life. If there is a problem, you can talk to an agent via live chat who are simply there to provide you with your bonuses (worthless) or cash back (worthless) as they need to be highly wagered. If you ask them for further customer assistance they ask you to contact the support department so they may help you but actually they never do but sending you worthless promotions and free spins so you deposit and lose it all over and over again.
If you ask for assistance regarding your withdrawal, they tell you that the finance department should look at it and they will help you with your transactions as soon as possible (Nonsense as I tried only a multiple time to withdraw a sum of 400 euros and another sum of 190 euros which I couldn’t because of what I already mentioned earlier).
Now the question is: if it is true that WestCasino has so many departments and each of them is specialized in taking care of a specific matter, wouldn’t and shouldn’t be the best, fastest and most trusted casino.
Guys, to be honest WestCasino is a Maffia organization taking into account what I have already explained. I’m saying all this with saved screenshot proof.
Do not ever think of even trying a cent in this Casino!

I made a deposit last sunday and won. Submitted a withdrawal for this money on the same evening. I needed to verify my documents, that is usual with online casino’s. But I need to even send them the bank transaction I made. Also the process is now almost taking 5 days and my withdrawal is still pending. Customer service does nothing about this issue and say they are different departments. Pretty weird if you are one company... so i’m still waiting for my money :( probably not going to play here if this keep going on.

I dont know yet what to say.
i readed the thread about westcasino on casinomeister and decided to
make account veryfied it made a withdraw they promised withdraw ewallet time 24hours its been more then that and nothing. live chat keeps saying wait , need more time etc.
i sended like 3 emails to finance department and got 0 answers with more then 24 hours passed. And For a second i thought i found my new casino.

I have recived the funds thanks westcasino i would recommend it to e1 great place.

Plz dont play on this casino i played yesterday lost aboute 11 k euros and not even a bonus thate is the thing not even a bonuse just imagin then the support i talk to them they closed my account directly very Nice not even let you talk take your money and then close the account good one bad casino as bad stay away its not a casino its a Robin casino

So Westcasino can you tell me which comments to go after before choosing to make an account? The old ones that almost say the same positive stuff or the last many negatives

You win that's for sure that's good.. But they hold your money. And tell you the same lame excuses. We have a lot of winnings now. Be patient you will be next.
I will not recommend this Casino. Play somewhere else.

Strange that they have a Malta license.

I've been trying to withdraw quite a meagre balance of £120 from West Casino since October 2019 with no success. Such a shoddy way to treat customers.

Nice everymatrix casino, friendly support and many games.
No 5-stars cause withdrawals takes too much time and have some limits.

a tip to improve, eliminate the withdrawal cancellation function, reason, a player who can cancel a withdrawal replays it, but very rarely will reload again.