West End Diy Reviews 

182
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service and communication, highlighting helpful staff who make ordering simple and efficient. Many people appreciate the swift delivery and the exceptional care taken with packaging, ensuring products arrive well-protected. Reviewers also consistently find the products to be of good quality and offered at competitive prices. However, some customers also noted occasional issues with delivery, including items arriving damaged or experiencing significant delays. A few people mentioned not receiving their orders or lacking updates on dispatch, and in some instances, the ordered items were incorrect or did not match descriptions.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

People report positive experiences with product, often highlighting the quality and value of items received.... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the speed of... See more

Service

Customers had positive experiences with service, often describing it as excellent, friendly, and efficient.... See more

Price

Consumers find price to be positive, with many reviewers highlighting that products are cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... See more

Company replied

Rated 5 out of 5 stars

I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... See more

Company replied

Rated 5 out of 5 stars

I don't normally write reviews, but on this occasion I just had to. I ordered 2 tins of paint, which were cheaper (even with £4.99 postage) than anywhere else I'd looked. They were delivered 3 days la... See more

Company replied

Rated 5 out of 5 stars

Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... See more

Company replied


Company details

  1. #68 of 120 best companies in DIY Store
  2. #133 of 211 best companies in Decoration and Interior Design Store
  3. #33 of 49 best companies in Paint shop
  4. #18 of 28 best companies in Wallpaper Shop

Written by the company

Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(182)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

This is an amazing shop

This is an amazing shop. It has everything I need for diy and gardening projects. Good stock of decorating products and sundries, plumbing supplies and cleaning products. The staff are always polite and very helpful. I’ve just had some shelving cut to size for me. Excellent prices too. Recommended.

7 September 2022
Unprompted review

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