West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... See more
Company replied
I don't normally write reviews, but on this occasion I just had to. I ordered 2 tins of paint, which were cheaper (even with £4.99 postage) than anywhere else I'd looked. They were delivered 3 days la... See more
Company replied
Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... See more
Company replied
Company details
- #68 of 120 best companies in DIY Store
- #133 of 211 best companies in Decoration and Interior Design Store
- #33 of 49 best companies in Paint shop
- #18 of 28 best companies in Wallpaper Shop
Written by the company
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contact info
13 Saint James Road, NN18 8AL, Corby, United Kingdom
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4.6
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from West End Diy
Thank you for your complementary review, we really appreciate this.
Best price found for product
Best price found for product and excellent speed of delivery! Perfect.
20 January 2026
Reply from West End Diy
Thank you very much for your review! We hope to see you again with us in the future.
Great price and delivered on time.
Great price and delivered on time.
Was extremely well packed.
17 January 2026
Reply from West End Diy
Thank you very much for your complimentary review, it is much appreciated!
Reply from West End Diy
Thank you very much for your complementary review! We are glad you had a good experience with us and we hope to see you again soon.
If only I had known!
There is a shop in the town where I live called west end stores little did I realise these were the same people. Having paid a delivery charge of £3.99 for the postage of a little vegetable knife, I was far from happy when someone pushed a carrier bag through the letter box. It took long enough to receive it and when they asked for identification, I think they could have given me the opportunity to collect it. It is not as though though it was even packaged! The order was made on 26/12/2025 - 14/1/2026
26 December 2025
Reply from West End Diy
Good Morning Mrs Susan Rushworth,
We are very disappointed to see you have reviewed us with 1 star, our customer service is something that we take pride in so we would like to just explain a couple of things that we feel haven't been taken into consideration with your review. Our website has our logo and all stores information on it very clearly, however our website is ran as an Online Ordering system that allows customers to order from us all around the UK and at this current time we don't have a section where we can allow customers to click and collect from our store via our website if you live locally and that's why you was charged a delivery fee of £3.99. When you first placed the order it was done on 26/12/25 which was Boxing Day, our online team was not back into work until Monday 5th January and there was a banner on the webpage explaining this information. On return, our staff worked quickly to get your order processed going through the correct motion of contacting you for the correct ID as the item you ordered comes under the Restricted Proof Of Age Section. As your item was an Online Exclusive this also had to be ordered in from our suppliers which normally doesn't take too long to arrive to ourselves but due to the Storm, it caused many supplier delays which i believe our online team did notify you of this and explained the delivery date would be slightly delayed. When the item did arrive into our warehouse department we had a driver heading over to our Cambridgeshire stores so rather than packaging your item up and send out via a courier which would have taken a further 2 days wait before the item arrived to yourself, we popped it into a carry bag and handed to our driver to deliver straight to your house for quickness. Unfortunately you wasn't in when the driver arrived which is why he posted it through your door rather than leaving a sorry we missed you card. We do apologise that at this time you feel unsatisfied with the service you were provided and we do hope that we are given the chance to fulfil another order from yourself within the near future where hopefully its not around Christmas closing times and snow storms. With Kindest Regards Our Online Team - West End DIY.
Quick and easy to order and arrived…
Quick and easy to order and arrived quickly and as promised.
31 December 2025
Reply from West End Diy
Thank you for your positive and complementary review! We hope to see you again in the future!
Reply from West End Diy
Thank you very much for your review! We are glad to hear you are satisfied and happy with your experience with us.
Reply from West End Diy
Thank you very much for your complementary review!
I came a cross this website when…
I came a cross this website when searching for kitchin bathroom paint. They had good offer on them. I made my purchase online and spoke to a gentleman next day. He reassured me that my order was recvd and ready for dispacth. He made sure the paint was securly boxed and i recvd them a day later. Overall a very satified service and customer. Thank you
23 December 2025
Reply from West End Diy
Thank you very much for your detailed experience and kind review, we massively appreciate this. We hope to see you again in the future!
Excellent service
Excellent service, delivered in person due to location, very pleased
17 December 2025
Reply from West End Diy
Many thanks for your review, if you ever need anything from us again, we are more than happy hand delivering this again as you are local. All the best!
Reply from West End Diy
Thank you for your complementary review!
A personal response to my email by Jack…
A personal response to my email by Jack and a very speedy delivery.
17 December 2025
Reply from West End Diy
Thank you very much for your review, we are glad that you had a good experience shopping with us!
Wood paint ordered …
There was an issue with the incorrect paint sent, however this was felt with very swiftly , and was very pleased with the communication received.
7 December 2025
Reply from West End Diy
Thank you for your review! Apologies for the mix up in the paint you had first received, but I'm glad we could get this exchanged and corrected very quickly for you.
Fantastic customer service
Fantastic customer service. Fixed an issue that I had made when ordering with no problem. Totally recommend as a great place to purchase from.
17 December 2025
Unprompted review
Reply from West End Diy
Thank you very much for your complementary review! We look forward to seeing you with us again in the future!
Brilliant company to deal with and my…
Brilliant company to deal with and my Christmas star was exactly as described
5 December 2025
Reply from West End Diy
Thank you for your kind words and review. I am glad you are left satisfied with your order/product and experience with us!
Good corispondence fast delivery and…
Good corispondence fast delivery and great product will use this company again
6 December 2025
Reply from West End Diy
Thank you for your review! We really appreciate this and look forward to seeing you shop with us again sometime in the future.
Exceptional customer service.
The member of staff who took our order was just amazing! So helpful. The order arrived within 2 days, nicely packaged. We wish other companies had such an efficient service!
12 December 2025
Reply from West End Diy
Thank you very much for your complementary review. We really appreciate the kind words and we hope to see you again with us in the future!
Seamless experience with these guys
Seamless experience with these guys, mention to Jack who answered my query quickly and comprehensively.
4 December 2025
Reply from West End Diy
Thank you your review and sharing your experience with us! I'm glad I could help out and we hope to see you again in the future!
Highly recommend
So helpful when I was looking for a particular batch number.
Wallpaper dispatched promptly and was exactly what we needed.
Highly recommend and many thanks.
10 December 2025
Reply from West End Diy
Thank you so much for your kind and complementary review! I'm glad we help out in what you were looking for and that you are satisfied with your experience with us! We hope to see you again in the future.
Reply from West End Diy
Thank you for your review! Please could we ask you to check your emails to get into contact with us, Many Thanks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.