West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... See more
Company replied
I don't normally write reviews, but on this occasion I just had to. I ordered 2 tins of paint, which were cheaper (even with £4.99 postage) than anywhere else I'd looked. They were delivered 3 days la... See more
Company replied
Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... See more
Company replied
Company details
- #69 of 121 best companies in DIY Store
- #133 of 212 best companies in Decoration and Interior Design Store
- #34 of 49 best companies in Paint shop
- #18 of 28 best companies in Wallpaper Shop
Written by the company
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contact info
13 Saint James Road, NN18 8AL, Corby, United Kingdom
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4.6
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service.
Phoned to say when was being delivered. Friendly and curtious
20 May 2026
Reply from West End Diy
Thank you very much for your kind and complimentary review!
We really appreciate this and look forward to seeing you shop with us again in the future!
Good price and delivered next day.
12 May 2026
Reply from West End Diy
Thank you very much for your complimentary review.
We are glad you are satisfied with our service and prices!
Very pleased how fast my order arrived…
Very pleased how fast my order arrived and the communication
16 May 2026
Reply from West End Diy
Thank you for your kind review.
I'm glad you are satisfied with your experience whilst shopping with us!
very good company
ordered paint from West End DIY it was delivered in very fast time the item was well wrapped and in good condition and at a great price
14 May 2026
Reply from West End Diy
Thank you very much for your complimentary review!
I'm glad you were satisfied with our service.
Reply from West End Diy
Thank you very much for your review!
We prioritise in customer care so this is much appreciated by us.
Great product and a great seller.
Great product and a great seller.
Helpful & fast delivery.
12 May 2026
Reply from West End Diy
Thank you for your review!
We appreciate the kind and complimentary words and we look forward to hopefully seeing you again in the future with us!
Efficient service
28 April 2026
Reply from West End Diy
Thank you very much for your kind words and review!
Quick delivery sadly didn't quite match…
Quick delivery sadly didn't quite match had to return lovely paint though
5 May 2026
Reply from West End Diy
Thank you for your review!
Shame to hear the paint wasn't the right match, but thank you for your order and review regardless!
V pleased quality product
I ordered an alarm clock and am very pleased with it, is a quality product.
The order was delayed but that was because of a stock issue
7 May 2026
Reply from West End Diy
Thank you for your review and I'm glad you are happy with your product!
Apologies about the slight delay but happy you received this in the end!
Reply from West End Diy
Thank you very much for your review!
We appreciate the recommendation and we look forward to seeing you again sometime in the future!
Brilliant
Brilliant! Placed my order and it was personally delivered within a few days, by a really nice young lad. Thanks West End DIY. Great service
18 April 2026
Reply from West End Diy
Thank you very much for your review!
I'm glad you had a good experience with us and if you ever need anything from us again future wise, we are more than happy to deliver to you again!
Reply from West End Diy
Thank you for your complimentary review about our delivery and packaging, we really appreciate this!
I received an email telling me what I…
I received an email telling me what I had ordered and when it was due for delivery. My order arrived on the correct day, checked my name and that it was expected, then put where I wanted it. Very quick and professional. Well done.
18 April 2026
Reply from West End Diy
Thank you for your kind and detailed review!
We are glad you are satisfied with our service!
Ordered 3 rolls wallpaper on Friday
Ordered 3 rolls wallpaper on Friday, kept informed ref processing of order. Delivered in two business days, informing me of delivery window. Very efficiently dealt with.
17 April 2026
Reply from West End Diy
Thank you very much for your review!
We are glad you were satisfied with our service and kept up to date throughout the process.
We look forward to hopefully seeing you with us again in the future!
Reply from West End Diy
Thank you for your review about our quick delivery!
Great service
Great price. Cheaper than the mainstream companies. Very speedy delivery and very well packaged. So much care in protecting the item, very impressed.
12 April 2026
Reply from West End Diy
Thank you very much for your detailed and complimentary review!
We really appreciate the kind words and we try our best in terms of packaging especially contents like paint, as we know some couriers can be a bit harsh when handling parcels.
We hopefully look forward to seeing you shop with us again in the future!
Everything was great.
Everything was great.. not so great was the wait from the post office for the delivery of the sample !!
11 April 2026
Reply from West End Diy
Thank you for your review!
Apologies in the delay in receiving your wallpaper sample, this was taken up with Royal Mail as this isn't the first time this has happened, but happy you have received this in the end.
Good communication and quick delivery…
Good communication and quick delivery times. The paint was also the cheapest I could find.
11 April 2026
Reply from West End Diy
Thank you for your complimentary review, we are glad you are satisfied with our service and our cheap paint!
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