West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... See more
Company replied
I don't normally write reviews, but on this occasion I just had to. I ordered 2 tins of paint, which were cheaper (even with £4.99 postage) than anywhere else I'd looked. They were delivered 3 days la... See more
Company replied
Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... See more
Company replied
Company details
- #69 of 121 best companies in DIY Store
- #133 of 212 best companies in Decoration and Interior Design Store
- #34 of 49 best companies in Paint shop
- #18 of 28 best companies in Wallpaper Shop
Written by the company
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contact info
13 Saint James Road, NN18 8AL, Corby, United Kingdom
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4.6
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Item was showing as in Stock,,
Item was showing as in Stock,,, I ordered the item and paid was then sent an email saying it was out of stock and will have to wait until it’s back in stock,,!!! Had I known that I wouldn’t have paid !!!
10 April 2026
Reply from West End Diy
Thank you for your review and apologies in the delay in seeing this.
Apologies for the confusion stated on our website, the product you ordered was required to be ordered in via our wholesalers, who were indeed showing stock of this and I base my stock levels off their site on certain products I have to order in through them.
Unfortunately, on this occasion their stock levels were wrong and they were out of stock, which also meant my stock levels were also wrong for this so I do apologise.
Glad we could get this resolved for you either way.
Reply from West End Diy
Thank you for your review!
Reply from West End Diy
Thank you for your review!
Extremely helpful staff who went above…
Extremely helpful staff who went above and beyond. Particularly the warehouse staff
2 April 2026
Reply from West End Diy
Thank you very much for your kind review!
Absolutely brilliant experience
Absolutely brilliant experience , order Thursday morning and an employee of west end diy rung me to confirm my order within 30 minutes and I received the bench the next door, excellent customer service , might order another and will definitely use this shop again
9 April 2026
Reply from West End Diy
Thank you for your detailed experience whilst shopping with us!
I'm glad you are satisfied with our service and our speedy deliveries, we look forward to seeing you sometime in the future again!
Excellent Service.
Very helpful, my order arrived when it was supposed to. Taped up so no leakage. Excellent service, would highly recommend.
30 March 2026
Reply from West End Diy
Thank you very much for your detailed review about your experience with us.
Glad we were able to leave you satisfied and thank you for the recommendation!
Reply from West End Diy
Thank you very much for your kind review!
They cancelled my order and never…
They cancelled my order and never shipped it . Didn't give me any information. Very disappointing
30 March 2026
Reply from West End Diy
Thank you for your review.
I'm not too sure if you may have seen but I emailed you on the 31/03/26 regarding the issue with your order and the reason as to why we were unable to fulfil your order, but this may have fell into your junk folder or may have got lost in the mail.
If you could, please try seek the email I sent on said date, and that should inform you the reason as to why we had to cancel your order.
Apologies if it felt like you were refunded and cancelled without reason, that is something we would never do.
Many Thanks,
Online Team.
Reply from West End Diy
Thank you very much for your complimentary review!
Reply from West End Diy
Thank you for your complimentary review, this is much appreciated and we hope to see you again with us!
My 2.5L container of dulux paint was…
My 2.5L container of dulux paint was split and leaking on delivery. Sent 2 emails with photos and phoned and left a message with a sales advisor with my telephone number for a call back, but after 2 weeks no one tried to call or email me to rectify the situation. Very disappointing and will not use again.
After reading this reply I have found your email, however not sure why you did not leave me a voice message- I have no record of your call. It would have been easier. Thanks
25 March 2026
Reply from West End Diy
Hello,
Thank you for your review.
Apologies that you had received your paint in a bad manner, this was taken up with our courier service who had delivered this item to you.
In terms of the reply as promised, I had emailed you twice regarding this situation, but it may have fell into your junk folder if you haven't seen it.
I also tried to call your number but it went straight to voicemail.
If by any chance you see this reply on Trust Pilot, please try find our emails sent and we can fix this issue for you, or please contact us again.
Many Thanks,
WEST END DIY
Reply from West End Diy
Thank you very much for your review about our service, we take pride in our customer care so this feedback means a lot!
Excellent service
My order came quickly. And was very well packed ...no spilt paint..
Thank you, great company, great service..
28 March 2026
Reply from West End Diy
Thank you for your complimentary review!
We take pride in our packaging and service so this means a lot to us!
We look forward to seeing you again!
Paint was a very good price
Paint was a very good price, was packed so well and so quickly received within 1 day of ordering, courier was very good too.
27 March 2026
Reply from West End Diy
Thank you very much for your kind and complimentary review!
We are glad you were satisfied with your experience with us and we hope to see you again soon!
Still waiting for delivery
Difficult to review as I have not received my order or any update on when I can expect it.
26 March 2026
Reply from West End Diy
Thank you for your review.
Apologies in the delay but please let us know your thoughts when you receive your items!
Everything went smoothly from ordering…
Everything went smoothly from ordering to delivery.
25 March 2026
Reply from West End Diy
Thank you very much for your review!
Received my item 3 days after placing…
Received my item 3 days after placing the order. Customer service kept me informed of where my order was, I.e being processed and dispatched. It was the 1st time I had ordered from them and I will order from them again
25 March 2026
Reply from West End Diy
Thank you for your detailed review about your experience with us!
We are glad you are satisfied and we look forward to seeing you with us again in the future.
Super fast service Easy to use website
Easy to use website. Super fast delivery. Ordered lunch time received the next morning. Great service all round. Would purchased from this company again.
25 March 2026
Unprompted review
Reply from West End Diy
Thank you very much for your detailed and complimentary review!
We look forward to seeing you shop with us again!
Super price quick delivery and superb…
Super price quick delivery and superb packaging.
25 March 2026
Reply from West End Diy
Thank you for your complimentary review!
The goods were as described and at a…
The goods were as described and at a good price,cheaper than main competitors!!the delivery was super quick and was well packaged so there were no problems.thankyou west end diy for a great experience :)
17 March 2026
Reply from West End Diy
Thank you very much for your detailed and kind review, we really appreciate this!
We look forward to seeing you with us again sometime in the future!
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