West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... See more
Company replied
I don't normally write reviews, but on this occasion I just had to. I ordered 2 tins of paint, which were cheaper (even with £4.99 postage) than anywhere else I'd looked. They were delivered 3 days la... See more
Company replied
Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... See more
Company replied
Company details
- #69 of 121 best companies in DIY Store
- #133 of 212 best companies in Decoration and Interior Design Store
- #34 of 49 best companies in Paint shop
- #18 of 28 best companies in Wallpaper Shop
Written by the company
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contact info
13 Saint James Road, NN18 8AL, Corby, United Kingdom
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4.6
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from West End Diy
Thank you for your kind review. We hopefully look forward to seeing you shopping with us again!
Good price and fast delivery
24 February 2026
Reply from West End Diy
Thank you very much for your review, we hopefully look forward to seeing you again!
Prompt delivery and customer care.
23 February 2026
Reply from West End Diy
Thank you very much for your complimentary review!
Great service
Great service and quality item, arrived within dates stated would recommend this great company
19 February 2026
Reply from West End Diy
Thank you for very much for your kind review. I'm glad you are satisfied with your experience with us and thank you for the recommendation!
After some sourcing problems with the…
After some sourcing problems with the original order, they've gone out of there way to rectify to a satisfactory outcome thankyou jack appreciated
16 February 2026
Reply from West End Diy
Thank you for your kind review! Apologies that the paint had become discontinued without our notice at the time, but I'm glad we could mix this paint as an alternative.
Could not fault the service…
Could not fault the service from ordering to receiving. I ordered the wrong shade paint and this was rectified before dispatch after a quick call to the store. Meaning no messing about and sending back. Good customer service. And packaged good so no paint would spill and no damage caused.
18 February 2026
Reply from West End Diy
Many thanks for your detailed experience review about your time spent shopping with us. Glad we could get the corrected paint sent out to yourself and glad that it arrived safely. We hopefully look forward to seeing you again!
Great customer service
The light bulbs I needed were discontinued. However, West end found a source. They kept me well informed of the situation .
Bulbs arrived today. Very pleased with service.
4 February 2026
Reply from West End Diy
Thank you very much for your kind review.
I am glad we managed to source the discontinued bulbs required for your order and you have received them all okay, whilst satisfied with our service.
We look forward to hopefully seeing you again!
I haven't received the goods yet
I haven't received the goods yet. When I ordered them, they were in stock. A few days later I receive an email telling me they are in fact out if stock. They'll inform me of a delivery date, once they receive them...
20/2: Yes, I'm sorry, I may have been a bit harsh, as the goods arrived very quickly after I wrote the above, which I did after after being requested to write a comment.
14 February 2026
Reply from West End Diy
Thank you for your review.
Apologies in the slight delay in your order.
This product was an 'Online Exclusive' and was required to be ordered in via our wholesalers. We show stock of this product as we are able to get this in very quickly and efficiently from our wholesalers.
As soon as we received this item via our wholesalers, we also dispatched this on the same day of arrival.
After reviewing the tracking info for this, you have received your parcel on the 19th of February.
Update Reply:
Absolutely no worries!
I'm glad you received your items all okay.
Speedy delivery and great price.
Ordered late in day. Arrived tge hext day gefore lunch. AWESOME.
11 February 2026
Reply from West End Diy
Thank you very much for your review. We are glad that you are satisfied with our delivery service and your experience whilst shopping with us!
Reply from West End Diy
Thank you for your complimentary review!
Helpful and good delivery
I only needed 1 roll to complete my project .The paper was no longer in stock at my original purchase option
They had the roll in stock at one of there outlets thankyou Jack for sourcing for me and then prompt delivery ,
Good communication will use your site again
2 February 2026
Reply from West End Diy
Thank you very much for your review. I'm glad we could help you out in completing your project, we look forward to seeing you again!
I bought 2 rolls of wallpaper online on…
I bought 2 rolls of wallpaper online on Sunday and they were delivered the following morning. A good product and rilliant service.
8 February 2026
Reply from West End Diy
Thank you very much for your review. We are glad you had a good experience with us and thanks again for the kind words. We look forward to hopefully seeing you again!
Reply from West End Diy
Thank you very much for your complementary review!
Excellent customer service
Excellent customer service. I emailed with a query and someone got back to me straight away with the answer I needed. Would definitely use again
26 January 2026
Reply from West End Diy
Thank you very much for your review. We are glad that we have helped you and we look forward to seeing you again!
Finally a company who knows how to pack paint !
First time ordering and their paint was ALOT cheaper than anywhere else online. Was expecting it to take a few days as we are other side of country but arrived next day and I can honestly say I’ve never seen paint so well packed !!! (Wilko take note !) I’ve ordered paint from lots of places but this will definitely be my go to now. Perfect from start to finish.
29 January 2026
Reply from West End Diy
Thank you very much for your kind and detailed review about your experience with us. We are glad to see that you are satisfied with our cheap prices, speedy delivery and our packaging when it comes to paints being dispatched. We look forward to seeing you with us again in the future!
Reply from West End Diy
Thank you for your review! I'm glad you had a satisfied experience using us!
Crown Blue Gravel
I chose supplier Westend as they have a depot fairly close to me. Item was securely packaged. Also they had best price for this product online which was Crowns Blue Gravel. This is a beautiful blue grey and is best I’ve tried.
23 January 2026
Reply from West End Diy
Thank you so much for your kind review! We look forward to seeing you again in the future.
Excellent customer service
Excellent customer service and the price was so much cheaper than anywhere else for exactly the same product.was quoted free delivery and I received a phone call to say they will drop it personally to my door.Best customer service ever,hard to find that these days.
26 January 2026
Reply from West End Diy
Thank you very much for your kind and complementary review! If you need anything in the future again, as your are local we are more than happy delivering to you again.
Reply from West End Diy
Thank you for your kind review, we look forward to seeing you again in the future!
Reply from West End Diy
We are glad to hear you had a great experience whilst shopping with us. Thank you for your review!
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