westlancsautoelectrics.co.uk Reviews 

Excellent alternator

Gave them my reg. number for a alternator. They insisted it was the correct alternator.... NO !!. Sent it back and have been waiting 4 weeks for a refund. They told me the person that deals with accounts had " gone home ". Phoned the next day and was told the refund was " on their system ". GREAT !! But that is not a refund. Ring you're bank. Ask for a " Chargeback ". They will contact this companies bank and get you a refund. Got a refund... eventually. You have been warned !!

Very to order with the right info and fast delivery 👌.

Order went well . Listened to problem i was experiencing with payment and rectified it quickly and smoothly

Excellent, very quick response. Sourced the correct product quickly and speedily dispatched, all at a good price.

Excellent service.

Fair price and kept me informed speedy delivery from order date

Great attitude, clean workshop, labour cost very acceptable for fitting a new Subaru starter motor. I bought my own part

Very helpful in making sure I bought the right one for my vehicle

WestLancs double checked that the alternator was the correct one for the model of van I have 👍😊

Update to conversation from 28/03/26. I get the impression you have trouble reading and properly analyzing the facts on which my review was based. The mere statement that I'm anonymous and that you don't know my personal information, including my phone number, home address, and email address, is ridiculous and absurd. I never received any information from you about the model or brand of the starter, even when I chose the cheaper option. How can I pay for the goods without even seeing what I'm buying? Of course, sending the price within seconds of receiving all my personal information without any additional information regarding the order is no problem for you, but sending important information that the customer requested but didn't receive is a huge problem for you. So why should I call you when you already received all the information, including the original part number? You, on the other hand, have a problem with me posting a review about your company five hours after receiving no response? I have the right to do so, and there are no regulations prohibiting it, nor are there any time limits, so please refrain from making this comment; you're only embarrassing yourself. Following your logic, do you think I should wait another few hours or days for your response because you think you're the only company selling car parts? Furthermore, not knowing how to get out of this awkward situation, you decided to use the argument of high traffic on Saturday as an excuse, suggesting changing the day to Monday? If someone wants to shop on Saturday, why should they change their plans just because it doesn't suit you? It's also worth mentioning your arrogance and the way you attacked me, stigmatizing me as that "bad customer" who wrote you a few uncomfortable words about your service. In a normal company, they would apologize for such behavior, but not you. Instead of trying to fix what's wrong with your system, you preferred to focus on escalating tensions, justifying your behavior by saying I've had bad experiences with other salespeople because I'm inherently bad. A very interesting theory, especially when I ask questions that are uncomfortable for you. Maybe that's why you treated me the way you did, because i know more than the average customer, who can't sell what they don't really need. By acting this way, you're only embarrassing yourselves, thinking that all customers are unintelligent and will trust you without question. Reading your response, which was intended to discredit me, I decided it wasn't worth wasting my time on a conversation with a dishonest seller like you. Later that same day, after a long wait for your response, I bought a new starter from a reputable company that, unlike you, had no problem providing me with all the necessary information, even on a day like Saturday.

Looking at the opinions of other customers from various angles, it can be clearly stated that in contacts with other customers, arrogance and incompetence often appear, which has already become the norm. I hope this comment will be helpful to other potential customers who will think twice before purchasing from your store. If I had another chance to leave a review, you wouldn't have received a single star. Have a nice day.

Highly recommended! 5 stars isn't enough. I needed a new alternator and received an unbeatable quote. The customer service was excellent, I paid over the phone and was told it would be shipped the same day by DHL. The following day, I received a top quality new product. The free delivery was a bonus and I couldn't be happier. Will definitely buy from West Lancs in the future, as well as recommending them to my friends and family.

Brilliant service. Made enquiry online as wasn't sure which model of alternator suitable and got a quick response with the exact information I needed. Would highly recommend.

These guys got back to me within ten minutes and sorted me out with the proper part I needed when I called to order the part the guy was polite and well mannered I will be telling all my friends about them

I found West Lancs Auto Electrics through a Google search and what a good result it was.
I was assisted in finding the correct part for my particular car (Jaguar XF) and had it delivered within 24hrs of ordering.
This is an extremely helpful company that went out of their way to help. I would 100% reccommend.

I did google search and found west lancs , I used car reg and part number from alternator to find correct alternator . I rang and dealt with Dave who was helpful and my alternator arrived in couple days with 18m guarantee if need it. Thanks ! Top service

Being a first time buyer, the help and information I was given was excellent. The next day delivery was fantastic. I would use West Lancs without hesitation, and would would defiantly recommend to all my friends.

Excellent service knew what I wanted straight away very competitive price including delivery I had my starter motor in two days fitted and back on the road.

Fantastic A1 service and supply by West Lancs at super competitive price.Called lunch time less than 24hr later the new unit was delivered. Fitted and working!
Would highly recommend