Wheels Motorcycles Reviews 

267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely knowledgeable, patient, and welcoming throughout the entire vehicle purchase journey. People note that the sales atmosphere is completely relaxed and pressure-free, making it wonderfully easy to browse models and test ride motorcycles. Buyers also highlight that trading in older vehicles and finalizing deals is handled efficiently with fair pricing. However, some customers also noted occasional communication delays or minor oversights regarding vehicle preparation right after collection. A few reviewers mentioned experiencing small mechanical issues or unexpected expenses that required extra attention to resolve following the sale.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the professional, helpful, and friendly... See more

Product

Reviewers mention positive feedback about product quality, noting that bikes arrived in great condition,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, prompt, and... See more

Price

Consumers find price to be positive and consistently report satisfaction with fair deals, reasonable trade-in... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple and effective sales process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, effective sales experience. Joe Scott is a superb salesman, a fellow biker and clearly very passionate about his brand. Nothing was pressurized, the bike I went to see was there and wow !!, I... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more


Company details

  1. Motorbike dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(267)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service second to none!

I bought a Ducati m821 through wheels motorcycles and I was dealing with Joe.
The customer service I experienced was second to none.
The communication was prompt, polite and well informed.
Everything I asked for was delivered no questions asked.
Absolutely fantastic and would use again.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

So welcoming

So welcoming, helpful, friendly and patient.

I had no real idea what I wanted or what I was after, Joe was so helpful, patient and informative. he spend a huge amount of time helping me figure out what I wanted and was only too happy to let me test drive the bikes I was thinking about. It was such a great experience I returned to Joe to buy another bike. Wheels Peterborough will be the first place I look for a bike in the future

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service & hassle free Aprilia purchase!

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying a bike! Would recommend and will be back in the future - 10/10.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to wheels motorcycles

Many thanks to wheels motorcycles
for the delivery of my new motorbike.
A first class service provided
A huge range of motorbikes on display and a pick up & delivery service provided as well .
A special thanks to Joe for his help
and advice as well

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Used Bike Purchase - Excellent Service

Recently purchased a used bike from Wheels and dealt with Joe in Peterborough. From start to finish the whole process was smooth and straightforward. Great communication, no pushy sales patter. Would definitely buy from Wheels again.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a bmw r1200r and dealt with…

I purchased a bmw r1200r and dealt with joe Scott very easy to deal with and steered my through the transaction with ease have dealt with wheels aka riders for a few bikes over the years and have always found them good to purchase from

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Greedy company with poor customer service

Called Wheels to ask if they would look at a section of paintwork that had peeled from front of bike.
They wanted the bike for 1 whole day and wanted to charge me just for looking even though the bike was just 9 MONTHS OLD and the issue was on top of the fairing and nowhere else!
I called Kawasaki UK and they told me that Wheels shouldn't be charging anything and to let them deal with them but I didn't want to use them aftet that.
I then called Chris Walker Kawasaki at Grantham who said to pop the bike in anytime and they'd have a look..
I took it in, they had a look and took a few pictures in under 10 minutes.
1 week later Chris Walkers called me and booked me in for the issue to be sorted under warranty no problem.
I then asked them to service it whilst I was there which they did brilliantly and cheaper than Wheels.
Wheels peterborough have not only lost a customer for future new sales but also the servicing side from me as well, plus after telling friends and bike clubs/ forums about it, plenty of other people who used Wheels had plenty to say regarding bad customer service and ripping off customers.
They're keen to sell you a product but after that you're just a cash cow.
Avoid Wheels Motorcycles and use a proper dealership elsewhere.
Thank you Walkers.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy buying experience

After passing my full test, I went to have a look at Wheels for my first bike. Once I arrived I had a little look round, not long after Joe from sales approached me. I told him what I was looking for and he kindly showed me round a few of the bikes, there was no pressure he didn’t try and up sale me, he just showed me the bikes in price range. I found one what I really liked, he brought it outside for me to have a better look, he also got me a brew. I decided to buy the bike and within 3 days I had my first bike! This was such an easy buying experience and will definitely be buying my second bike from Wheels.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service so far and to be…

Brilliant service so far and to be honest it’s nice to actually talk to people who obviously care about the industry they work in, that said am awaiting to exchange my current bike on Friday for another bike of equivalent value. Have to say they have been friendly and professional throughout the whole journey so far. And am
Looking forward to the exchange, as I said very professional and can’t recommend them
Enough to anyone looking for help with a motorcycle….keep up the great work

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I chose a zzr1400 to buy the bike was…

I chose a zzr1400 to buy the bike was delivered nearly 2 weeks later and what a beautiful bike it is , the transaction was seamless and I got a great price for my Ducati all thanks to wheels motorcycles in Peterborough also a great thanks to Joe Scott will absolutely 💯 use this company again
Thanks John

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought Kawasaki zh2 from Joe Scott at…

Bought Kawasaki zh2 from Joe Scott at Wheels. Excellent customer service. Really happy with the bike. Joe was really friendly & fair with the deal we made. Second bike bought via Joe. Love the bike & would go bk to Joe in the future.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round 👍

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite. Prompt with communication and very knowledgeable. Px price was just about ok so decided to proceedwith the deal. Transport was quick and painless, overall a great experience and very well dealt with by Joe who made it happen. I'd definitely buy from them again. 👍

25 October 2025
Unprompted review
Rated 5 out of 5 stars

I part exchange my Harley Davidson with…

I part exchange my Harley Davidson with Wheels motorcycles peterborough and would like to say a big thanks to Joe for making it an easy and pleasant experience brilliant communication on all phones calls and emails top notch company highly recommended.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Rang John to buy a royal Enfield…

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled into my Garage. Delivery guy was great, very polite and efficient. the bike was even full of fuel. Much appreciated. If this is a taste of the company, good luck to them-top notch. Thank you.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, the whole experience of buying a used bike from Wheels Motorcycles, was very straightforward. Joe was engaged from the start, quickly sending me a high quality walk around video, and answering a few questions by email and phone, which really helped as I'm 120 miles away. I felt confident with the online buying process and the protection that comes with that. I chose to take the train to Peterborough to collect that bike instead of going for the standard delivery option (reasonably priced). The handover process was very easy and I rode off into the sunset a happy boy!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a used Honda ADV350

Purchased a used Honda ADV350. Purchasing process was simple and the bike was as described. Aftersales was good and calls and emails were always answered. I would recommend this dealer.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a bike just over a month ago

Purchased a bike just over a month ago. Had issues straight away and didn’t start at the shop. On my first ride out the bike cut out on me and keeps shuddering as if the belt is slipping and a bad spark plug. I didn’t notice but once I got home I saw the front wheel was extremely close to being bald. I’ve now purchased a new one. Also have no back light on the dash. Now considering that I purchased the bike from a supposedly reputable company I’d of thought things like this would have been checked. Especially as I had to wait the best part of a week after purchasing to actually pick it up. They told me this was to put the MOT on, well shouldn’t there mechanics of seen these other issues? I called and explained the problems the bike has and have waited almost 2weeks for it to be booked in. Well now after having a very confusing phone call from the external warranty company and reading the negative reviews on here I’ve decided to not take my bike back there as from what I can see I will be charged excessively for a bike they sold me to be fixed after only 100 miles. I’ve owned one before so luckily can sort the issues my self but that still leaves me almost £200 out of pocket. I would not recommend buying a bike from here and I certainly wouldn’t again. Basically there is no customer service once they’ve got your money. Didn’t even get the courtesy call from John Marshall as promised, if I had then this may of been a lot easier

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience working with Joe to…

Amazing experience working with Joe to trade in my monster for a Hypermotard. Could not have ben easier and Joe could not be more helpful and fair with the trade in. Exactly what you want in all experiences like this. 10/10 will def be back in the future!!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

New bike.

I wanted to look at a Suzuki gsx S 1000 GT. Joe Scott was very helpful and professional during the whole process. In fact Joe's attitude and approach helped me make my mind up to buy. I found him a top guy to deal with and would recommend him if you are looking for another bike.

25 September 2025
Unprompted review

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