A good service, except: - not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their cour... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
Company replied
It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was ea... See more
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Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more
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Company details
- #19 of 20 best companies in Auction house
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
Excellent
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Whisky Auctioneer
Thanks for the 5-star review Mr Garner - we appreciate you taking the time to leave us this and we're pleased to hear you've had a great experience with Whisky Auctioneer.
Megan - Whisky Auctioneer
Good choice well packed and quick post
11 February 2025
Reply from Whisky Auctioneer
Thanks for your feedback Cavan. Delighted to hear you've benefitted from our quick and safe delivery!
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
What a great review Lee-ming. Thank you for sharing your feedback with us - it's always much appreciated.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks for the 5-star review! Much appreciated.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Hi Craig. Thanks for your review. All customer feedback is appreciated. We are proud to serve customers from all around the world and are constantly reviewing our processes and delivery partners to ensure we are providing quick and safe transit for customer bottles. Please do reach out to our client service team to discuss your options and make sure you're getting the best from your Whisky Auctioneer experience.
Megan - Whisky Auctioneer
Terrible shipping quality from the UK
I have been extremely disappointed in my experience with receiving bottles from Whisky Auctioneer, specifically lots delivered from the UK. No matter how many times I ask, they ship the bottles in flimsy boxes that don't support their weight and cheap bubble wrap that gives little protection. This is quite a contrast to the bottles being shipped from the EU that are shipped impeccably. Unfortuantly I can't purchase expensive bottles through them anymore, as I don't trust that they will arrive without damage. It's a real disappointment.
15 January 2025
Reply from Whisky Auctioneer
Hi Zion. We're sorry to hear about your experience. Safe, secure and quick shipping is very important to us, and we are always optimising this to ensure customer satisfaction. I have spoken with our Senior Management team who have advised they've been in touch with you to discuss your experience.
Megan - Whisky Auctioneer
Great experience and prices just wish…
Great experience and prices just wish you guys was in the states shipping a little bit pricey
21 January 2025
Reply from Whisky Auctioneer
Thanks for your review Keith. We're pleased to hear you've been able to take advantage of our global shipping. We're always reviewing our delivery processes and partners to ensure we can provide quick, safe and affordable shipping. Your comments have been noted and we appreciate you reaching out.
Megan - Whisky Auctioneer
Good colletion of American whiskey.
Good colletion of American whiskey.
Fast shipment.
Keep upp the good work
Stig
14 January 2025
Reply from Whisky Auctioneer
What a great review - thanks for taking the time to share your experience.
Megan - Whisky Auctioneer
Your shipping process
Your shipping process, which used to be very efficient and good, has completely gone the other way. You charge 75 quid for shipping ONE bottle, and it arrives via UPS ground, ONE MONTH after I paid for said item. This is the second time this has occurred, it makes me not want to use your service any longer.
21 January 2025
Reply from Whisky Auctioneer
Hi George. Thank you for your review. We're sorry to hear we've not met your expectations this time.
Our client service team have tried to reach out to you to discuss your comments but haven't managed to get in touch. We are always reviewing our shipping and delivery partners to ensure we can provide the very best in safe and efficient shipping at a reasonable price. All our delivery estimates and shipping fees can be found on our website.
Megan - Whisky Auctioneer.
Reply from Whisky Auctioneer
Thank you for the lovely feedback! We're so glad to hear you had a great experience with us. Best wishes, Eilidh at Whisky Auctioneer.
They do a great job!
They do a great job! Everything arrived safe and was a nice auction.
13 January 2025
Reply from Whisky Auctioneer
Thank you for the five star review! We're so glad to hear you had a great experience with us. Best wishes, Eilidh at Whisky Auctioneer.
I enjoy my bidding experience with…
I enjoy my bidding experience with Whisky Auctioneer
11 January 2025
Reply from Whisky Auctioneer
Thank you for the kind feedback! We're so glad to hear you had a great experience with us and look forward to welcoming you back next month! Best wishes, Eilidh at Whisky Auctioneer.
Great selection and smooth process
Great selection and smooth process. My only issues are shipping is a bit long (it is overseas) and calculating final cost is difficult. Nevertheless, I am satisfied with everything overall.
15 January 2025
Reply from Whisky Auctioneer
Hi William, Thanks for your kind words! We're delighted to hear you enjoyed our selection and had a smooth experience with us. We understand that international shipping can take a little longer, and we appreciate your patience. If you ever need assistance with an order, please don’t hesitate to reach out—we’re happy to help! Best wishes, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Thank you for the kind feedback! We're so glad to hear you felt supported throughout your experience with us. Best wishes, Eilidh at Whisky Auctioneer.
Great experience!
I found the rare collectible I was looking for. Bid. Won. And it was shipped with a few weeks to the USA. Could not have been any better of a process!
13 January 2025
Reply from Whisky Auctioneer
Hi Joe, thanks for the amazing review. We're glad we could help you find the right bottle and that the experience from start to finish was enjoyable. Best regards, Eilidh at Whisky Auctioneer.
Understand total costs before bidding
I thought the auction went well. The pricing is not clear. I thought my credit card would be charged to the number I saw on the invoice, but it was much higher. No explanation anywhere. Shipping international takes a bit longer than domestic shipping so be prepared to wait a bit. Won auction on 1/6 and received 1/28.
13 January 2025
I'm so glad I was able to get my hands…
I'm so glad I was able to get my hands on my favorite Imperial.
13 January 2025
Reply from Whisky Auctioneer
Hello, thank you for taking the time to leave us such a kind review. We're glad that we could help you find your favourite bottle of Imperial (a wonderful distillery!). We hope to welcome you back soon. Kind regards, Eilidh
Reply from Whisky Auctioneer
Hello, thank you very much for taking the time to leave a five-star review. We're so glad to hear your positive feedback about our auction site! Thanks, Eilidh at Whisky Auctioneer.
People are great
People are great. Shipping cost is extra extraordinary to the US. When sending more than five bottles, the typical cost is $20-$25 a bottle. The auctioneer price for shipping is almost double that. I purchase 15 bottles. The shipping should not have been more than $300. It was closer to 500. When one has to factor in such a high shipping cost, it means the bids are quite a bit less because of that.
11 January 2025
Reply from Whisky Auctioneer
Thanks for your review. All customer feedback is appreciated. We are proud to serve customers from all around the world and are constantly reviewing our processes and delivery partners to ensure we are providing quick, safe and reasonably priced shipping for customer bottles. Please do reach out to our client service team to discuss your options and make sure you're getting the best from your Whisky Auctioneer experience.
Reply from Whisky Auctioneer
Hello, Thank you so much for the 5 star review! Thanks, Eilidh at Whisky Auctioneer.
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