5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
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Review summary
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EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
Company replied
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
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the good: I've bought from them way back since 2014. As long as there are no issues during transit and delivery there will be no problems with them. However this time something did... See more
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Company details
- #18 of 19 best companies in Auction house
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.1
Great
305 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Whisky Auctioneer
Thank you very much for your five-star review. Great to hear you’ve enjoyed taking part in the auctions and found some bottles you’re excited about.
Megan - Whisky Auctioneer
A pitty. Too much costs.
A pitty. A fee bottels for less than £100, Total cost at the end more £ 160. More than 60 % costs.
5 November 2025
Reply from Whisky Auctioneer
Thank you for your review, Henny. For a bottle of around £100, the total cost for buyer commission and standard shipping alone would not usually reach £160, so please do get in touch if you believe something has been calculated incorrectly and we can look into it for you. If the bottle was a UK lot being shipped to the EU, or an EU lot being shipped outside of the EU, additional delivery costs would apply, and these are noted in several places across our website. Customs charges may also be added by the courier, and these are not set or determinable by us, which is why we advise customers to check any applicable charges before bidding. If you’d like us to review a specific order, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Delivery is fast
Delivery is fast, the website is easy to navigate and you get a fair chance of winning a few bottles at a reasonable price. Just remember to check the add ons, it could mean buying a bottle for more than it’s worth.
5 November 2025
Reply from Whisky Auctioneer
Thank you very much for your five-star review, John. Great to hear you’ve found the site easy to use and that delivery has been quick. We appreciate your comments and hope you continue to enjoy taking part in our auctions.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thank you very much for your five-star review, Haeyong. We really appreciate it.
Megan - Whisky Auctioneer
You have added extra fees without…
You have added extra fees without noticed any of it. Info is just added to your pages
You added suddenly excise fee on latest order and it was not done before.
4 November 2025
Reply from Whisky Auctioneer
Thank you for your review, Fin. We do appreciate all feedback. Information about fees is noted in various places on our site, including whilst auctions are live, when hovering over individual lots to view the lot location, and on our fees and shipping pages. We aim to be as transparent as possible and advise customers to check all relevant costs, including any customs charges which are not set by us, before placing a bid. If you’d like us to review a specific order or clarify anything further, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Handling fee for Europe lots
Handling fee for Europe lots
Lots that are marked as European lots give you the impression that only an auction fee is added to the hammer price. It is a kind of disappointing that you have to pay an extra handling fee which comes unexpectedly high.
Furthermore, you offer an optional loss and damage insurance. However, all packages with a value below 500 ,- Euro are already insured by carriers like DHL.
Two facts that give me the impression that you want to make unnecessary extra money. This is not customer friendly and this is why I look at Whiskyauctioneer.com only as a second choice.
4 November 2025
Reply from Whisky Auctioneer
Thank you for your review. We appreciate you sharing your thoughts. Our fees consist of buyer commission and the relevant shipping charges for the destination, and these are detailed in several places across our site so bidders can review the full cost before taking part in an auction. When purchasing European lots for delivery to the UK, additional customs charges may apply. These are collected by the courier and are not set by us.
Our optional loss and damage cover is offered because carrier liability varies depending on destination, route and service level, and may not reflect the value or nature of the bottles shipped. It remains entirely the customer’s choice.
If you’d like us to look into a recent order or clarify anything further, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Closing Bid
I can not understand, why is a Bid only closed first, when all the Bids are closed. They supposed to be separate: if ther is no bid (after closing) in 2-5 minutes on THAT Lot, it should be ended, independent from the others…
4 November 2025
Reply from Whisky Auctioneer
Thank you for your review. Our monthly auctions are designed to run as a single event, which means all lots open and close together. This allows bidders who are active near the end of the auction to move between lots if they wish, and many online auction platforms operate in a similar way. We appreciate all customer feedback on how our auctions function, and if there’s something specific you’d like to discuss, please feel free to reach out to our Client Service Team.
Megan - Whisky Auctioneer
My experience navigating the auction…
My experience navigating the auction and website was good, but unfortunately the bottle was not packed in a way that held the cork in place and a good 2 ounces of my precious 1969 Oban leaked out the top before arriving at my door.
10 November 2025
Reply from Whisky Auctioneer
Thank you for your review, David. I’m glad to hear you found the auction and website easy to use, though I’m sorry the bottle didn’t arrive in the condition you expected. I’ve checked your account and can’t see this reported to us, so please do get in touch so our Client Service Team can look into it for you. We take care with all packaging and would like the chance to review what happened here.
Megan - Whisky Auctioneer
Great thank you for all
4 November 2025
Reply from Whisky Auctioneer
Thank you very much for your five-star review, Alexandru. We really appreciate it.
Megan - Whisky Auctioneer
Its the best auction for me
Its the best auction for me. I have try many of them and for me is the best one
5 November 2025
Reply from Whisky Auctioneer
Thank you for your five-star review. We’re delighted to hear you’ve enjoyed using the platform.
Megan - Whisky Auctioneer
Would have appreciated warning of…
Would have appreciated warning of shipment and tax costs.
6 November 2025
Reply from Whisky Auctioneer
Thank you for your review, Liam. Each lot in our auctions shows its location clearly, and our fees and shipping pages outline how delivery costs work depending on where the item is based and number of bottles. Any taxes or import charges are set by destination countries and are unfortunately outside our control. We also advise customers throughout the site and during the auction to check any charges that may apply before placing a bid. If you’d like us to look into a recent order, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
WA site is easy to use and customer…
WA site is easy to use and customer services are always clear and precise in their answers.
6 November 2025
Reply from Whisky Auctioneer
Thank you very much for your review, Vito. Great to hear you’ve found the site straightforward and that our team has been helpful.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thank you for your review, Daniele. We’re pleased to hear you’ve had a positive experience with our service.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thank you very much for your review, Yaroslav. We appreciate your support.
Megan - Whisky Auctioneer
Delivery was always incredibly fast
Delivery was always incredibly fast, and the bottles were always very well packaged. Last but not least, it's really convenient that you can bid on EU lots from an EU country.
5 November 2025
Reply from Whisky Auctioneer
Thank you for your review, Matthias. We’re glad to hear your orders have reached you quickly and securely, and it’s great to know the option to bid on EU lots has been convenient for you.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thank you for your review, Frits. We’re pleased to hear you’ve enjoyed using the site and that your orders have arrived quickly.
Megan - Whisky Auctioneer
Always a pleasure to deal with these…
Always a pleasure to deal with these guys. They go above and beyond to n m take time for those who work through the week.
4 November 2025
Reply from Whisky Auctioneer
Thank you for your review, George. We really appreciate your kind feedback and are glad our team has been able to support you.
Megan - Whisky Auctioneer
Only positive experience
Only positive experience, great cooperation, reasonable shipping cost.
4 November 2025
Reply from Whisky Auctioneer
Thank you very much for your review, Michal. Great to hear you’ve had such a smooth experience and have been happy with the service.
Megan - Whisky Auctioneer
Terrible organisation.
Terrible organisation.
Lots of hidden charges you're not made aware of before the auction, commission, breakage assurance etc
I received my whisky with damage to the box.
I was then informed that the breakage assurance doesn't cover packaging!
I am now having legal advice because the company have refused a refund
24 October 2025
Reply from Whisky Auctioneer
Hi Jonny,
Thank you for your review. Our management team have been trying to get in touch with you to discuss your order. Please do get back in touch with us as soon as possible.
Megan - Whisky Auctioneer
Shipping takes the good out of it!
The site and range of whiskey is good and user experience is fine, Even the customer service is good. Problem here is charging £30-40 for shipping from UK to UK or EU to UK when the average cost is between 10 to 15 with most other auction sites. Fix this madness and 4.5 ⭐ would be given.
7 November 2025
Unprompted review
Reply from Whisky Auctioneer
Thank you for your review, John. We’re glad to hear you’ve been happy with the site, range and customer service, and we appreciate you sharing your thoughts on delivery costs. Our prices reflect the quality of packaging, materials and couriers we use to ensure bottles arrive quickly and safely. UK to UK delivery for a standard 75cl bottle starts at £11, and EU to UK shipments begin at £40 due to the greater distance involved. We review our pricing regularly to stay as competitive as possible and your feedback is appreciated.
Megan - Whisky Auctioneer
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