Whisky Auctioneer Reviews 306

Informative listings that include era of bottling, quick processing and overseas shipping (and extremely well packed).

Very good service

the good:
I've bought from them way back since 2014. As long as there are no issues during transit and delivery there will be no problems with them.

However this time something did go wrong

In my case i bought around 13 bottles from the auction. The bottles go held up by customs then sent back

During the transit one of the bottles popped and lost 80% of the content. I was told that since the bottle did not break it is not covered under their terms and agreement.
they were not willing to give me a refund but offered me 2 choices:
- put my purchased bottles on next auction
- they can ship it out again for free

i also wasn't willing to have them send it through US customs again. Thankfully had a address in singapore which i could send it to.

Eventually after a month they finally shipped it out to singapore.

Edit:
I was contacted by customer support and made whole on the liquid content lost during transit for the bottle of whisky

Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.

Easy to handle and manage,
very good package,
really fast processing time by the WA-Team

They have removed a visual picture record of every one of 260 bottles i have bought over an eight year period with them. So i have no longer have a visual reference for traceability.In return i have endless pictures of bottles sold that may interest me, that have been previously been bought by someone else,and does not show price acheived.Brilliant!!.I need to see the pictures of my bottles for reference. It would seem to me you have lost the plot and sadly have no clue.Sorry!

Excellent customer service! George B at Whisky Auctioneer is beyond professional and very attentive. Thank you for taking care of me all these years!

Very easy. Great selection. Checkout is simple. Top notch overall service.

Great selection but very expensive shipping to the USA

Really great customer service. Top quality 👌

The platform is easy to use, and the shipping experience was fast and reliable.

superfast shipping this time and careful packaging always. love whisky auctioneer.

The support is very good, i had a lot of questions which were answered right away. I won a lot 4.8.2025 and today 7.8 was already delivered no problem, the bottle was in excellent shape. I am very happy with my purchase. I would give more stars if I could.

It’s a great to find different kinds of whiskeys and other spirits although not a great selection on other spirits mainly whiskey which is understandable but when it says the auction time finishes.
It doesn’t actually finish because if people continue to bid it just goes on forever, it’s ridiculous. It should be when the time is up that’s it.

Otherwise you end up losing the bids that you’ve already put through. I ended up losing 3 bids last night, so that’s 3 bottles that I should’ve got and didn’t i believe it’s so the auctioneer can get more commission and that’s the wrong way to do an auction.
Also, it doesn’t give you a description of the bottles condition that to me is very important.
I won’t be using this auctioneer again.

5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at the time number of my bottles detached from my account and I struggled to get one re-listed for months! However, support was proactive in fixing everything, I got everything I wanted in the end, they paid for any shipping mistakes, and I'm happy now. One-time issues, but the website and service is even better now!

This company are awful, sending false spam emails out about charges and fees I supposedly have to pay on stored bottles that I don’t even have! What makes it worse is they’ve tried to charge my card for this, I’ve immediately removed my saved details. This company CANNOT be trusted with your information.

I've been using a few whisky auction sites and Whisky Auctioneer has been the worst experience. The listing glazed over detail for a fundamental defect. Payment was made within 24hrs of auction ending, but errors with WA administration resulted in days of delay. Not even an apology and I felt my £2k plus order was of irrelevance to them. I won't be using WA again in a hurry.

The new website is STILL broken after more than a month to get it sorted. Seriously, as the saying goes, ‘if it ain’t broken, don’t fix it!’ I’m
not the only one complaining about it on TrustPilot so you can be sure that this is a broader issue than Whisky Auctioneer would realise. Surely you have developers or someone who test things in a lower environment before releasing this flaming pile live for public use.

The current auction isn’t even loading for me - shows X number of results when I use the search function but doesn’t display the results (not an internet service provider issue as I’ve tried under multiple wifis and cellular). Also, last auction on the new site, certain bottles e.g Glendronach 18, would show year of bottling on a handful of lots, and not on others. This is different to the old website where all pre label / chill filtration GD18 bottles would have the year shown in the listing so I didn’t have to click into the lot and waste my time scrawling through the info and zooming in on the photo of the back of the bottle hoping to confirm what year of bottling.

Other issues: Shipping calculators STILL don’t work so it’s almost impossible to tell how much it’s going to cost me to ship my bottles other than by doing a dummy run on the site to have the bottles shipped and getting close to the end of the process/transaction. Was easier when they just had a transparent list for X bottles to X location. Oh and surprise surprise, Whisky Auctioneer has increased their shipping costs substantially without communicating this to clients. On top of this, I had a random email from them advising that the storage of my bottles was expiring and that I would be charged storage but didn’t advise which for bottles. When I questioned this I was told to disregard the email but still, test these things before sending them out! You’ll now find on their website that after 90 days storage they charge %1 per 30 days per bottle (at a minimum of £5!). Clearly a money-making exercise or at least force people to ship things sooner rather than late. They say they use DHL exclusively for all international shipping (excluding. USA) but my last order to Australia came through via FedEx - unless that’s changed recently?

I’ll be having the bottles I’ve currently got in storage shipped soon and that it for me for whisky auctioneer. Was an excellent site and the other thing that used to deter me were the slightly higher buying fees and sellers fees. Now with a broken website and even more fees, why bother coming back? Plenty of other competitions around.

Bought 6 bottles 2 in uk and 4 in Netherlands . Roughly just under £8000 for these bottle . Within the Uk delivered no problem at all. 4 bottles from the Netherlands were to be delivered Friday 20th of June 2025. 4 hours before delivery ,Got a text from DHL saying I had duty of £808 to pay . Called them up and had a good conversation with one of there so called customer service and if I did not want to pay the duty I could resell them .
On there web site is so vague about buying in EU country is unreal . Please be aware and don’t buy EU . They should high light on there page that there is a 20 percent tariff on the EU bottles . This auction site is much too large and is only concerned about making money . So many auction sites that give you the best service. Prestige auction whisky hammer . Your bottles arrive within 24 to 36 hours . Even the owner of the auction site brings your bottles to your home if they are expensive .
Night and day . I still haven’t had my 4 bottles delivered . They say ten days it’s a complete con they are doing .
Please avoid this auction site .

Very responsive and friendly staff.