Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more
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Review summary
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No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
Company replied
It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was ea... See more
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Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... See more
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Company details
- #19 of 20 best companies in Auction house
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
Excellent
338 reviews
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Replied to 93% of negative reviews
Typically replies within 1 week
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The auction journey was as expected- the end disappointing
The auction journey was as expected. We were successful in purchasing a bottle of whisky for a small amount more than what we budgeted for. The big surprise came with the "add-ons" which inflated the buy price by circa 35%. I would have liked to have this presented to me before the buy confirmation but I know why you may not think this is a good idea. If I had had a full perspective on the add-ons I would not have bid past the budget.
6 May 2025
Reply from Whisky Auctioneer
Hi George, thank you for taking the time to leave a review.
We're pleased to hear the auction process itself met your expectations. In terms of fees, all bottles are marked with UK or EU icons to help indicate their location, and this can be used alongside the information available on our shipping and fees pages to give a clearer picture of any potential import costs or charges. Commission rates are also outlined up front when registering to use the site.
Clarity and transparency are absolutely central to the experience we aim to offer our clients, and we know how important it is to feel informed and confident when placing a bid. We're always reviewing and refining how we communicate key information, and we truly value feedback like yours in helping us continue to improve. If you’d like to discuss anything further, please don’t hesitate to get in touch.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks so much! We're delighted you were happy with the shipping and found the bottle you were looking for.
Megan - Whisky Auctioneer
The fact that you have a European…
The fact that you have a European business where we dont have to pay all the taxes is hugely important. Any questions are always dealt with in a quick and professional way, people are friendly when I meet them in the Utrecht office and most importantly you probably have the biggest offer out there for interesting collection-able bottles.
1 May 2025
Reply from Whisky Auctioneer
Thank you, Maarten! We’re glad our EU presence and local service made a difference for you. We really appreciate your support.
Megan - Whisky Auctioneer
Fantastic site
Fantastic site. Lots of choice in each auction for American, UK, and world whisky(e)y
22 April 2025
Reply from Whisky Auctioneer
Thanks, Ryan! We’re so pleased to hear you’re enjoying our auctions and the global variety on offer.
Megan - Whisky Auctioneer
Fees and shipping is a little to much…
Fees and shipping is a little to much for an out of country buyer!
28 April 2025
Reply from Whisky Auctioneer
Hi Britton, thank you for your review.
We understand that international fees and shipping costs can add up, and we’re always reviewing how we present this information to ensure clarity and transparency for our clients. All lots are marked with UK or EU icons, and full details around commissions, shipping rates and potential import costs are available on our website.
We’ve established dedicated offices in both the UK and EU to better support our global client base, allowing us to serve our customers more directly and help keep associated costs as low as possible. We really appreciate your feedback and will continue working to deliver the best possible experience.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks so much for your kind words. We’re delighted to hear you were happy with the service and delivery.
Megan - Whisky Auctioneer
slow and expensive
one, they charge a ridiculous fee for credit card use 3.5% ...2, they ship your whisky using UPS rail in the US... slow and unreliable. over 6 days from SF to FL
6 May 2025
Unprompted review
The service was sound
The service was sound, any question I had, or help that I needed, was dealt with in a short time span
12 April 2025
Reply from Whisky Auctioneer
Thank you for your review. We’re really pleased to hear the team were able to help promptly.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks, Peter. We’re pleased to hear your delivery arrived on time and well packaged.
Megan - Whisky Auctioneer
This is an update to my one star review…
This is an update to my one star review from five days ago. I have been contacted by whiskey auctioneer and learned the bottles were damaged and not destroyed and are being shipped to me. I was happy to receive a call and get up to date information. Very happy with their customer service and will be bidding again in the near future!
26 April 2025
Unprompted review
Reply from Whisky Auctioneer
Thanks so much for updating your review. We’re really glad we were able to clarify things and that you were happy with how it was resolved.
Megan - Whisky Auctioneer
One of my favorite platforms for…
One of my favorite platforms for getting great whisky!
26 March 2025
Reply from Whisky Auctioneer
Thanks so much for the 5-star review, it really means a lot to us. We're thrilled to be one of your favourite places to find great whisky - we really couldn't ask for more! Looking forward to welcoming you back in the next auction. Eilidh, Whisky Auctioneer.
Helped by Whiskey Auctioneer
I had problems witrh my last transaction- entirely on my end, and Whiskey Auctioneer bent over backwards to help me complete the process. 6 stars if I could. Always fast shipping & well packaged. Thank you Whiskey Auctioneer!
1 April 2025
Reply from Whisky Auctioneer
Hello! Thanks so much for the lovely review. We're delighted we could help get everything sorted! Sometimes things go sideways but I'm pleased to hear we could lend a hand.
Six stars? We'll take that 🥃 Thanks for the kind words and continued support! Eilidh, Whisky Auctioneer
The gap in information between payment and delivery
DHL Express's delivery service was the best. However, I was disappointed with the information gap between payment and delivery. If you could tell me roughly when it is expected to be shipping date, it would be a great help in receiving the package.
19 March 2025
Reply from Whisky Auctioneer
Hi Ryan, Thanks so much for taking the time to leave your feedback. I'm really pleased to hear DHL delivered a great experience!
I’m sorry to hear you didn’t receive the tracking information as expected. It’s usually sent automatically at dispatch, but it may have found its way into a junk or spam folder. In future, please don’t hesitate to reach out to our Client Services team, they’ll be more than happy to share it directly and keep you in the loop.
Best wishes, Eilidh – Whisky Auctioneer
Too Much Time!
It took an inordinate amount of time to get this bottle shipped to me. Ultimately, I had to pay extra shipping charges and I had to pay a tariff. Not a good experience.
14 March 2025
A company who knows how to treat their clients
Duncan is always an exemplary example of the finest in customer service a company could provide their client. He has never let me down in terms of correcting a problem or expediting a service I need. That’s why I feel assured he’ll be able to help me find what I am looking for somehow. Great job, whiskyauctioneer
24 March 2025
Gems Galore
Great service as usual. No hidden fees. Super quick delivery. Got a couple gems on this occasion. Thank you.
14 March 2025
Reply from Whisky Auctioneer
Hello, thank you for taking the time to leave such wonderful feedback for us, we truly appreciate it. We're so glad to hear you had a fantastic experience and congratulations on finding some hidden gems - it's always the fun part! Best wishes, Eilidh at Whisky Auctioneer.
High add on costs
Still a great place to find whisky, the 'add on' costs of margin and high postage are starting to put me off future purchases
12 March 2025
Reply from Whisky Auctioneer
Hi Josh, Thanks for taking the time to leave us your positive feedback. Our team will be delighted to hear that you had a 5-star experience with us. We look forward to welcoming you back soon. Best wishes, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Hello, Thank you for the 5 star review! We're delighted to hear you had a smooth experience with us. Thanks for your support! Eilidh, Whisky Auctioneer.
Everything worked out wonderfully
Everything worked out wonderfully. The auction as well as the whole handling afterwards. I can highly recommend Whisky Auctioneer.
11 March 2025
Reply from Whisky Auctioneer
Thank you so much for your kind words, Patrick. We’re delighted to hear everything went smoothly and truly appreciate your recommendation.
Megan – Whisky Auctioneer
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