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Whisky AuctioneerReviews 

339
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the knowledgeable staff, efficient processes, and helpful support from start to finish. Many appreciate the fast and reliable delivery service, noting that items arrive well-packaged and exactly as advertised, often within a few days even from overseas. The website is frequently described as easy to navigate, making it simple to find desired products and bid on items. However, some customers also noted concerns regarding pricing, particularly the high shipping costs and additional fees, which can significantly increase the final price of an item. Reviewers mentioned that these extra charges, including import duties and handling fees, were not always clearly communicated upfront, leading to unexpected expenses. A few other people also felt that the website lacked detailed descriptions of bottle conditions and that some visual records of past purchases were removed.

What people talk about most

Product

Users describe positive interactions with the product, often praising the ease of finding and bidding on... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and a willingness to use... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and reliable shipping... See more

Price

Consumers find price to be ambiguous, with many reporting that shipping, duties, and additional fees... See more

Website

People report ambiguous experiences with the website, with many reviewers finding it easy to navigate, use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more

Company replied

Rated 5 out of 5 stars

No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!

Company replied

Rated 5 out of 5 stars

It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was ea... See more

Company replied

Rated 5 out of 5 stars

Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... See more

Company replied


Company details

  1. #19 of 20 best companies in Auction house

Written by the company

Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(339)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything worked out wonderfully

Everything worked out wonderfully. The auction as well as the whole handling afterwards. I can highly recommend Whisky Auctioneer.

11 March 2025
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Reply from Whisky Auctioneer

Thank you so much for your kind words, Patrick. We’re delighted to hear everything went smoothly and truly appreciate your recommendation.
Megan – Whisky Auctioneer

Rated 4 out of 5 stars

Simple bet on youre favorite bottle and…

Simple bet on youre favorite bottle and whenn youre price is the highest you pay and they send you the bottle quick!
Negative: The warn you aboud the tax you have to pay by passing the border (in my case from the UK to Netherlands) but you don't see the exact amound, what you can aspect, when you close on the site!

14 March 2025
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Reply from Whisky Auctioneer

Thank you, Marcel. We’re pleased you found the process simple and efficient. You can find information on VAT on our Shipping Fees and Information pages at whiskyauctioneer.com.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

love this website

love this website. Great site to purchase bourbon and whisky!

13 March 2025
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Reply from Whisky Auctioneer

Thanks for the great feedback! We're thrilled to hear you're enjoying our auctions.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars
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Reply from Whisky Auctioneer

Thank you, Colin! We're really glad we could assist you promptly—don't hesitate to reach out if you ever need anything else.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

A Auction and a must for collectors

A fab Auction and probably the biggest in the world. In all my years collecting whisky I've only ever had the odd problem annd they corrected it without any fuss. I love this site.

11 March 2025
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Reply from Whisky Auctioneer

Thanks a lot, Tom! We're honoured to be a part of your whisky collecting journey. Your long-term support and kind words mean a lot to us.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

So far all recieved well packed and…

So far all recieved well packed and arrived on time with good tracking

11 March 2025
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Reply from Whisky Auctioneer

We’re so happy everything arrived safely and on time. Thank you for taking the time to leave a review!
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

Perfect Whisky Guidance

I have been interfacing with Whisky Auctioneer to get my bottles to their auction securely and safely, and they assisted me through the entire process. They provided valuable insight as to the current market prices for my bottles and every bottle was sold. I received better prices for my bottles than the same bottles that were sold in other auctions.

6 March 2025
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Reply from Whisky Auctioneer

Thank you, Dave! We’re delighted to have helped you through the selling process, and even more thrilled to hear the results exceeded your expectations.
Megan – Whisky Auctioneer

Rated 5 out of 5 stars

This was my first time actually winning…

This was my first time actually winning anything. When I had questions, they were timely in getting me answers.they did a great job in shipping, and it was easy to track my package.

21 February 2025
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Reply from Whisky Auctioneer

Thank you for sharing your experience, Ricky! We're so pleased to hear you had a great first-time auction win with us. It's fantastic that you felt supported and had a smooth shipping process. If you ever have any more questions, don't hesitate to reach out!
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

The best whisky auction site

Professional service with efficient and precise customer support.
Straight forward app, user friendly.
Large selection of distilleries and bottles.

10 March 2025
Unprompted review
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Reply from Whisky Auctioneer

Thank you, Marc, for your kind words! We're so happy to hear that you had a great experience with our service, and we're thrilled you found our selection enjoyable. We strive to provide a user-friendly experience and quality customer support.
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

This auction site has been very…

This auction site has been very transparent in pricing and process. They are very communicative and the shipping process is easy and affordable.

25 February 2025
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Reply from Whisky Auctioneer

Thank you for your positive feedback! We're glad to hear that you found our pricing transparent and the shipping process efficient. It's always great to hear that our communication is appreciated as well!
Megan - Whisky Auctioneer

Rated 1 out of 5 stars

Greedy Company

I made a big purchase over 5K and asked to split an invoice which was done to me before due to bank daily limits. They never reply to my request after days they reply saying NO and charged a late fee. After I reached out asking for their help. How hard is to split an invoice in 2??? Besides being lazy employers at giving customer service, They only care about making a few bucks and not the customers. Greedy company.
Highly disappointed

25 February 2025
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Reply from Whisky Auctioneer

Hi Mike. I'm sorry to hear of your frustrations with your invoice. I've discussed your review with our senior management team who replied same day to both your emails. They advised that you were made aware that we could accept a split payment if you paid by bank transfer. Please do reach out to us again if there's anything else we can support you with.
Megan - Whisky Auctioneer.

Rated 5 out of 5 stars

Always a great experience

The ease of using the auction is great. There are Whiskey's and brandies that I can't find anywhere else. I have enjoyed building my Collection. I find great value with the auctions.

17 February 2025
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Reply from Whisky Auctioneer

Thank you so much for your kind review, Donald! We're delighted to hear that you're enjoying the auction process and finding unique bottles to add to your collection. We appreciate your continued support!
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and lightning fast response time. Love this auction site!

17 February 2025
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Reply from Whisky Auctioneer

Thank you for your great review, Brian! We're so glad to hear that you're enjoying the service and our quick response times. We look forward to having you back for more great auctions!
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

The utmost!!

Whisky Auctioneer is by far the best auction house I've ever worked with on my whisky collection.
Having successfully auctioned off almost 1000 bottles through them, their professionalism and integrity is beyond expectations!!

21 February 2025
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Reply from Whisky Auctioneer

Thank you, Alan, for the fantastic review! It's wonderful to hear that you've had such a positive experience with us over the course of auctioning off nearly 1,000 bottles. We’re honored to be part of your whisky collection journey.
Megan - Whisky Auctioneer

Rated 4 out of 5 stars

Smooth experiences.

Great information on items and pictures. Always reply back quickly and packaging done right. Only flaw would be shipping information, but sometimes that can be understandable.

21 February 2025
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Reply from Whisky Auctioneer

Thank you, Ken, for your thoughtful feedback! We're happy to hear that you've had a smooth experience with us overall, and we appreciate your feedback about shipping information. We’re always working to improve! Please do reach out to our Client Service team if there's anything we can support you with.
Megan - Whisky Auctioneer

Rated 5 out of 5 stars

Great company to deal with .

Great company to deal with .
I love looking at all the expensive bottles and then bidding on the ones I can actually afford .
I've also found new distillerys through browsing that I would never have ordinarily have seen or considered.

13 February 2025
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Reply from Whisky Auctioneer

Thank you for your kind words, Samuel! We're so glad that you enjoy browsing our auctions and discovering new distilleries. We strive to offer a wide variety of bottles for all tastes and budgets.
Megan - Whisky Auctioneer

Rated 2 out of 5 stars

PROBLEM SOLVED

I sent 3 emails with requested documents (ID + place of residence) regarding the offer price + 2000£.
Never received any reply!

20 February 2025
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Reply from Whisky Auctioneer

Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.

Rated 5 out of 5 stars

Great experience throughout the…

Great experience throughout the auction, there was a small hiccup with the payment the next day, this was resolved promptly and efficiently. Delivery was also quite quick. Very happy with the service.

12 February 2025
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Reply from Whisky Auctioneer

Thank you for your wonderful review, Harry! We're so glad to hear that, despite the minor hiccup, you were pleased with our prompt service and delivery. We appreciate your continued trust in us!
Megan - Whisky Auctioneer

Rated 2 out of 5 stars

Postage over-priced, whisky corked

Bidding process easy enough, and fast efficient payment and dispatch service once you win an item. However I have given them two stars only as the postage is very expensive, at £10 a bottle, plus you get charged tax on this so its actually £12! The other costs involved in bidding are clearly explained, but all the same it adds a considerable amount to the final charge, so buyer beware. I was also unfortunate in that the very first bottle I won turned out to be corked - the cork was totally rotten, broke in half when I carefully tried to open it, even though sealed, and the whisky stank of mildew, so it went down the sink! Again they are up front about warning you about this possibility, but if you intend drinking what you win, or giving as a gift etc, rather than just storing for the future to resell, be very aware of this and adjust your bid accordingly. My purchase was not a particularly old bottle (probably stored about 20 years-ish)) so I was quite surprised when it turned out to be rank!

12 February 2025
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Reply from Whisky Auctioneer

Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.

Rated 5 out of 5 stars

Good service

Good service, good selection, fast service.

12 February 2025
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Reply from Whisky Auctioneer

Thanks so much for your kind words! We're really pleased you had a positive experience.
Megan – Whisky Auctioneer


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