Whitaker Brothers Reviews 

873
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

I ordered a paper cutter from Whitaker Brothers. The staff emailed shortly after asking specifics on shipping and tge company where the equipment would be delivered. All in all I have received 3/4 ema... See more

Rated 5 out of 5 stars

We purchased the the HSM Profipack C400 Cardboard Shredder for our e-commerce business to start using our old cardboard as filler material instead of purchasing paper and foam. It was shipped quick o... See more

Rated 3 out of 5 stars

Customer service was initially great; however, when I emailed and called to follow up regarding an order I placed there was confusion and lack of communication. My order was shipped via ground without... See more

Rated 5 out of 5 stars

The folding machine we ordered arrived very quickly and seems to be working well so far. We were supposed to receive a free cleaning kit with our purchase. The manufacturer stopped sending them ap... See more

Company details

  1. Data destruction equipment wholesaler
  2. Business-to-Business service
  3. Manufacturer
  4. Office Supplies Store
  5. Office equipment repair service
  6. Office equipment supplier

Written by the company

Established in 1945, Whitaker Brothers is a trusted supplier of data destruction solutions, paper handling & print finishing machines, and mailroom essentials. Their product range spans shredders, degaussers, disintegrators, paper folding machines, paper cutters & trimmers, and paper joggers, and cater to government agencies, military installations and commercial entities of all sizes. Based in the Washington, D.C. metro area, and veteran-owned, Whitaker Brothers offers competitive prices, excellent service from their tenured and knowledgeable staff, and advice from their experienced product experts that surpasses any of their competitors. They pride ourselves on their ability to provide steadfast customer support long after the initial sale.


Contact info

4.2

Great

TrustScore 4 out of 5

873 reviews

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4.2

All reviews

(873)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This would have been 5 stars except…

This would have been 5 stars except that I wasn't given any kind of tracking, or any notice that it was on its way, in order to be sure I was there for the delivery. Other than that, the service was fast and the product was boxed well for the shipping. Price was lower than elsewhere, too.

19 June 2020
Unprompted review
Rated 5 out of 5 stars

We had excellent customer service on…

We had excellent customer service on the phone helping us make the correct choice for a shredder. Our representative told us he would call us back with information that we requested and that's exactly what he did. It's rare to find good customer service and we appreciated it very much!

19 June 2020
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Item was received as ordered in good condition. I expected a 3 to 4 day delivery but ended up receiving the item 1 day after the order was submitted. Great company to work with.

15 June 2020
Unprompted review
Rated 5 out of 5 stars

Truly fantastic service

Truly fantastic service. Not only was the price significantly lower than the competitors, but I even received a phone call from a kind representative to confirm that my address was correct.

31 May 2020
Unprompted review
Rated 5 out of 5 stars

My Shredder purchase experience.

Ordered a Shredder on Thursday, 5/14. Received an almost instant phone call from a live person wanting clarification on my receiving capabilities. Then a confirmation email.
Saturday, 5/16 received shredder which works great. PS; price was about 10% less than Amazon Prime.

A HAPPY CUSTOMER who will use Whitaker Bothers again and recommend to my associates.

17 May 2020
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. I have not used the product yet, but I ordered the product on Thursday and received it on Friday.

4 May 2020
Unprompted review
Rated 5 out of 5 stars

The sales department (Kyle) was great…

The sales department (Kyle) was great in helping me choose the right cutter for our business. I communicated both through email and also called him direct to answer a few questions in order to get it right for both our budget and quality. Thank You Whitaker Brothers for helping us keep going during these trying times.

3 May 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a shredder for a birthday…

Ordered a shredder for a birthday present. After a couple of weeks I called because I hadn't heard anything. Left a message for Abraham. He never called me back. A week later I called again. The girl that answered the phone transferred me to Wanda. She looked up my order and said it had just shipped. She sent me the tracking a while later. Thank You Wanda. Would feel anyone would recieve better service elsewhere.

1 May 2020
Unprompted review

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