Whitefinnfashion Reviews 

189
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall satisfaction. Consumers frequently praise the fast delivery times, excellent communication, and secure packaging that keeps items well protected. Buyers are also extremely pleased with the wonderful product quality, beautiful colors, and very reasonable prices offered. However, some customers also noted minor issues regarding the sizing or fit of the clothing they purchased. Some shoppers experienced minor inconveniences such as missing accessories or finding that garments fit differently than expected. Despite these occasional drawbacks, people generally found the support team very helpful in resolving any problems smoothly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with items like beautiful... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive promptly and often sooner than... See more

Price

Consumers find price to be positive, regularly describing their purchases as absolute bargains. Reviewers... See more

Service

Customers had positive experiences with service. Reviewers note that the return process is efficient and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent online shopping experience. Staff couldn’t have been more helpful when I phoned with a query. Cardigan arrived packaged in tissue paper (a rarity nowadays) so item was well protected during... See more

Rated 5 out of 5 stars

Love this shop - both Belper and Mercia marina in Willington. The staff are great - so friendly and nothing is too much trouble. Such good quality womenswear with lots of choice!

Rated 5 out of 5 stars

An absolute bargain in terms of price and postage on this jumper. I could not fault the company in terms of communication Delivery was when it was expected and the item was carefully and well packaged... See more

Rated 5 out of 5 stars

Dress was exactly as ordered, arrived quickly and was as I expected. Fit was true to size, if a bit too long and purchasers should be aware that there is a deep band of the same fabric sewn to the bot... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(189)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great ladies boutique shop

I love visiting this shop it’s a real treat. They have a wonderful selection of various good brands and anything from a casual top to a special occasion dress and shoes and boots. I have made many purchases from here. The staff are wonderful, so helpful and friendly. This is my go to place whenever I am looking for anything new to wear. Thank you.

20 April 2023
Rated 5 out of 5 stars

Lovely people

Lovely people , unfortunately jumper I ordered was too large. , very nice email from them sorting me a smaller size. Kind attitude too!

7 February 2023
Rated 5 out of 5 stars

Delivery was very swift

Delivery was very swift, and processing of the return also very swift.
Sadly my purchase didn't work out this time but I would have no hesitation in purchasing from then again.

27 January 2023
Rated 3 out of 5 stars

Good but problematical

Great price and quick delivery. However the item I saw on their website and ordered was not the one I received. The jumper was a different colourway. But on contacting Whitefinn I was asked to return it for a refund - although I had to wait for postage to be repaid - which they agreed to as the error was theirs.

7 January 2023
Rated 5 out of 5 stars

I had a call from the shop after doing…

I had a call from the shop after doing my order online , just to check it was correct and tell me about delivery ,which I had made a mistake on.. !!! The lovely lady sorted everything out and posted my items the same day , free of charge. Wonderful service . Thank you x
The clothes were perfect too.!!!

3 September 2022
Rated 1 out of 5 stars

Item cancelled. No contact

I ordered a cardigan online. 2 days later the amount was refunded. No email, no explanation. Presumably it was sold out ( which I totally understand ) some contact would have been nice though. I wanted the item to wear to a funeral so it was too late to source another. Not very happy

14 August 2022
Whitefinnfashion logo

Reply from Whitefinnfashion

Hi
I'm sorry that you feel you have to leave a 1 star review as you where contacted by email and asked if you would like the alternative size but we heard nothing from yourself and therefore refunded.

Rated 5 out of 5 stars

A perfect shopping experience

A beautifully presented parcel. Arrived with efficient time. Contents was exactly as described, photographed and desired. White Finn is not a local shop to me but I now check their website and trust their outstanding customer service.

Thank you

31 March 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look