Wildflower Cases Reviews 360

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the phone cases, praising their quality, durability, and unique designs. Many people appreciate the aesthetic appeal and the protective nature of the cases, noting that their phones have remained undamaged even after significant drops. The customer service is also frequently highlighted as exceptional, with many consumers reporting positive interactions, quick resolutions to issues, and helpful staff. However, some people were dissatisfied with the customer service, mentioning slow email responses, unhelpful interactions, and difficulties with exchanges or refunds. A few other people also felt that the quality of some products, particularly the inner lining of cases or accessories, was not up to par, with issues like parts detaching or mold developing after some use. There were also occasional complaints about orders not shipping in a timely manner or issues with the exchange process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the team as sweet, helpful, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the high quality, durability, and... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report satisfaction with timely... See more

Response time

Users describe ambiguous interactions with response times. While some customers experienced quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more

Rated 4 out of 5 stars

I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabri... See more

Company replied

Rated 4 out of 5 stars

I will say this is a great phone case but knowing it’s not MagSafe and is pretty expensive is a little too much (only if you like the aesthetic purposes of phone cases, then this brand is good for you... See more


Company details

  1. Fashion accessories shop

Written by the company

Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.


Contact info

3.8

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
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1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Best Cases Ever!

I remember as a kid watching my favourite youtubers wearing Wildflower Cases and these twin youtubers had a collaboration with them and I was always envious wanting a case of my own. I got my first Wildflower Case 2022 on an old phone and was obsessed! Since then the collections been growing. Their designs are so cool, I specially love their dainty cases that are more coquette. Their delivery is super fast, they ship from the US and they arrive just under a week to my home in the UK. Their cases are super protective too I’ve never felt worried if I drop my phone because I’ve never seen a crack. Even got my sister and Mum into it they both have a case from Wildflower and Wildflower will continue to take all my money I won’t stop buying!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

I🍎WF

I’ve always loved Wildflower cases for their stunning and unique designs. My most recent purchase arrived with a scratch, but their customer service was amazing—they responded quickly and issued a 30% refund without any hassle.🙏🏽

Even with the small flaw, I can’t help but keep coming back to Wildflower. Their designs are just so cute and one-of-a-kind. I’ll definitely continue buying from them!

10 December 2024
Unprompted review
Rated 5 out of 5 stars

very satisfied with customer service experience

I had the pleasure of receiving customer support from Jackelin regarding some delivery and restocking issues. They responded promptly and provided clear, effective solutions to my concerns in a professional manner. While I have not yet received my product, I am really looking forward to it :)

30 November 2024
Unprompted review
Rated 2 out of 5 stars

Quality is going down, case fell apart

I used to order cases from here for the past few years, and they haven’t broken on me before. I’ve only been using this case for 4 months and it is already coming apart. Their quality is definitely going down, and when I emailed customer service they told me they couldn’t do anything about it:( I paid $70 (including shipping) just for it to break after a few months. so PSA the quality is going down extremely. Save your money!!!

23 November 2024
Unprompted review
Rated 4 out of 5 stars

I ordered a iphone 1,5 month ago

I ordered a iphone 1,5 month ago, and thrn 2 weeks after the delivery company told me they had delivered it. Even though I was home at my apartment complex 5 mins after the message… The only ones helping me and answering me was Wildflower, who understood my frustration with this situation, and provided me the best help ever to a new solution. Great help from Jackelin at Wildflower ♥️

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

I bought the dream star phone case for my iPhone 15 pro. It’s currently my favourite case I own. My order came a little over a week after I placed my order which was relatively fast coming from the US to the UK. I was a bit worried regarding the back of the case as a few people have said that they find the case on the back to be sharp/ digs into their hands since it is raised but I find it very comfortable and it provides me a better grip on my phone.

The cases are a bit on the pricey side but I’m satisfied with my case and find the dream star design so cute and unique. The only downside is there are no cut outs in the case to attach a phone charm but I’ve just wrapped my phone charm around one the the speaker cut outs and it is still attached so not too big of a problem.

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Extremely dissatisfied with their…

Extremely dissatisfied with their customer service. My daughter accidentally ordered the wrong size case and was unable to return within the 15 day window because she waited to bring it home from college on a weekend, since shipping packages at college is so difficult. Alas, no flexibility in a simple exchange from Wildflower. Definitely will not order any more merchandise for my family through this website. So much for a family-run business putting people first...

5 November 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Hi Denise! After reviewing our system, it looks like our customer support team has reached out! Please take a look at your email or give our support a call at (888)317-5595 so we can happily further assist you!

Rated 5 out of 5 stars

fantastic company

fantastic company, fantastic customer service, fantastic quality cases, and fantastic designs!! i’ve been a customer since 2013 when i spotted Miley Cyrus with the coolest case. fast forward 11 years and im still buying from wildflower cases. i’ve tried other cases but nothing beats how durable and adorable my wildflower cases are. long story short, you’ve got a lifelong customer and i cannot recommend wildflower cases enough!!

31 October 2024
Unprompted review

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