Wildflower Cases Reviews 360

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the phone cases, praising their quality, durability, and unique designs. Many people appreciate the aesthetic appeal and the protective nature of the cases, noting that their phones have remained undamaged even after significant drops. The customer service is also frequently highlighted as exceptional, with many consumers reporting positive interactions, quick resolutions to issues, and helpful staff. However, some people were dissatisfied with the customer service, mentioning slow email responses, unhelpful interactions, and difficulties with exchanges or refunds. A few other people also felt that the quality of some products, particularly the inner lining of cases or accessories, was not up to par, with issues like parts detaching or mold developing after some use. There were also occasional complaints about orders not shipping in a timely manner or issues with the exchange process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the team as sweet, helpful, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the high quality, durability, and... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report satisfaction with timely... See more

Response time

Users describe ambiguous interactions with response times. While some customers experienced quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more

Rated 4 out of 5 stars

I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabri... See more

Company replied

Rated 4 out of 5 stars

I will say this is a great phone case but knowing it’s not MagSafe and is pretty expensive is a little too much (only if you like the aesthetic purposes of phone cases, then this brand is good for you... See more


Company details

  1. Fashion accessories shop

Written by the company

Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.


Contact info

3.8

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best customer service and cases!!

I love wildflower cases! They’re the only cases that are cute AND durable. I have never even broke my screen protector. They actually care about their customers which is so rare in companies these days, my order came with 2 free cases and the customer service provided when asking about my order was AMAZING. 10/10 will ALWAYS recommend wildflower cases!!

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Love!!

I love wildflower cases! They always have a new and revolving selection of and cases that are unique, protective, and affordable.

7 October 2024
Unprompted review
Rated 4 out of 5 stars

Great cases that are so aesthetically…

Great cases that are so aesthetically pleasing. I drop my phone a lot and have never had an issue with these cases protecting my phone. They also last for so long in good condition. They have great customer service. The price point is just a lil high but I come back every time I get a new phone so.

23 September 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So happy to hear about your experience! We <3 you!

Rated 5 out of 5 stars

why you should purchase wildflowe

i love wildflower! with all of my 4 phones i’ve been through, i always trust wildflower cases to protect them! they have so many awesome patterns, and the cutest accessories! i recommend wildflower to everyone! <3

20 September 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Yay! We are so happy to hear you had a great experience with us!

Rated 5 out of 5 stars

LOVER OF WF SINCE 2020

I've used these cases since the iPhone 11 pro max. My phone has never cracked or shattered in these cases. I've even accidentally dropped it from a 3rd story lol (it was perfectly untouched no scratches, dents, etc) Not only are they cute and stylish and the website offers lots of accessories but they're also incredibly durable!!

31 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Wow! We are so happy to hear that your phone was perfectly fine after that drop!!

Rated 1 out of 5 stars

HORRIBLE customer service

They offer HORRIBLE customer service. I have sent two messages to their company about a faulty product and they have yet to reply after 3+ weeks. I will not be supporting this company any longer.

15 September 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Hi Julia! We are so sorry to hear that! Our customer support team has reached out and is awaiting your response! We will have your issue resolved for you ASAP! Thank you!

Rated 5 out of 5 stars

Jackelin’s Customer Support!…

Jackelin with Wildflower’s Cutomer Support was so responsive and kind! I asked when the Gracie Abrams case would be restocked and they gave me an answer quickly the next day. They even went above and beyond to upgrade my shipping! 10/10 interaction :)

12 September 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Amazing! We are so happy to hear you had a great experience! xoxo

Rated 5 out of 5 stars

great customer service and lovely cases

I have had nothing but good experiences with wildflower cases. I have been purchasing them for years. My phone has fallen countless times and has never cracked. I love all the cute designs they have. The customer service team is amazing. I emailed and called them and they responded right away. I will continue to purchase from them in the years to come.

6 September 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Your loyalty and support are very much appreciated! So happy you are part of our Wildflower fam!

Rated 5 out of 5 stars

Kimberly from wildflower

Kimberly from wildflower was super nice and the customer service was amazing. I love these cases and the people that work for wildflower.

30 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Thank you for leaving us this amazing review! We appreciate your support! <3

Rated 5 out of 5 stars

amazing brand!!

Wildflower cases is such an amazing brand, high quality, beautiful and protective products all throughout. 100% worth the money and the customer service is beyond brilliant, everytime I have purchased from wildflower I am always so excited and satisfied with my products. Truly an underrated brand!!

23 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We are so ecstatic to hear about your experience! Thank you so much!!! <3

Rated 1 out of 5 stars

Do not buy anything from them

Do not buy anything from them, horrible customer service, no response to calls emails

16 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Hi Alex, I have looked into this for you and it does look like our customer support team has responded to you within our business response time window, which is 24-48 business hours. If further assistance is needed please reach back out to our support team! Thank you!

Rated 5 out of 5 stars

My phone case is sooo beautiful

My phone case is sooo beautiful. It’s the most perfect phone case for us equestrians 🐴💗. And amazing customer support, 10/10. Jackelin, if you’re reading this, I love you girl!! She was so kind and helpful and responded very quickly. I’ll for sure order from here again 💗😘✨

14 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your loyalty and support!! Thank you for sharing your experience! We <3 you!!

Rated 5 out of 5 stars

wildflower is literal perfection

wildflower is literal perfection!

i truly adore the cases i have bought i mean i have bought three in the past and will continue to recommend to every person i come in contact with. customer service is kind and fast and the cases are just so cute! so much to chose from so you can have whatever matches your vibe. And most importantly THE PROTECTION! the amount of times i have accidentally dropped my case on concrete and tiles is far too many but i have not a scratch on my phone let alone a crack. the only downside is the shipping costs which i think only applies to the southern hemisphere but they are so worth the cost! if you are considering it i STRONGLY recommend you purchase ASAP :))))))))

14 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your kind words and support! So happy you are part of our Wildflower Fam! <3

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