Wildflower Cases Reviews 360

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the phone cases, praising their quality, durability, and unique designs. Many people appreciate the aesthetic appeal and the protective nature of the cases, noting that their phones have remained undamaged even after significant drops. The customer service is also frequently highlighted as exceptional, with many consumers reporting positive interactions, quick resolutions to issues, and helpful staff. However, some people were dissatisfied with the customer service, mentioning slow email responses, unhelpful interactions, and difficulties with exchanges or refunds. A few other people also felt that the quality of some products, particularly the inner lining of cases or accessories, was not up to par, with issues like parts detaching or mold developing after some use. There were also occasional complaints about orders not shipping in a timely manner or issues with the exchange process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the team as sweet, helpful, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the high quality, durability, and... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report satisfaction with timely... See more

Response time

Users describe ambiguous interactions with response times. While some customers experienced quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more

Rated 4 out of 5 stars

I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabri... See more

Company replied

Rated 4 out of 5 stars

I will say this is a great phone case but knowing it’s not MagSafe and is pretty expensive is a little too much (only if you like the aesthetic purposes of phone cases, then this brand is good for you... See more


Company details

  1. Fashion accessories shop

Written by the company

Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.


Contact info

3.8

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!!

The customer service is great, and the cases too!! 10/10 for wildflower

14 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Thank you for being part of the Wildflower fam! <3

Rated 5 out of 5 stars

Very helpful and effective communication

I had a really good experience with a question I had. I quickly got a response and got the help I was promised. I would 100% buy again, and part of that is because of the amazing customer service!

9 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your kind words! Thank you for supporting us and for being part of the Wildflower fam! <3

Rated 5 out of 5 stars

really great customer service

really great customer service! i needed my address fixed for an order and Lorelei was super responsive and helpful! so excited for my charli xcx case!

6 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Thank you for sharing your experience! We are happy you were able to get your address fixed!

Rated 5 out of 5 stars

Wildflower case support

I reached out to wildflower support for an order cancellation and they were quick and responsive in addressing my situation. Jackelin was very helpful, and I will definitely order from them in the future.

5 August 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So happy we were able to get this resolved for you! Thank you for letting us know about your experience!

Rated 5 out of 5 stars

Jackelin and Kim were AWESOME!!

Jackelin and Kim were AWESOME!!! I needed order to ship Priority to receive before vacation. They managed to adjust the online order, before it shipped Standard service, ensuring it would ship Priority.

5 August 2024
Unprompted review
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Reply from Wildflower Cases

We are so ecstatic to hear about your experience! Thank you so much!!! <3

Rated 5 out of 5 stars

Best phone cases I’ve ever had

I’ve been buying Wildflower cases since last year and I must say these are the best phone cases I’ve ever had. Not only are they super cute and unique, but they’re also super protective. I drop my phone at least three times a week and there’s not even a scratch! I’ve also had really good experiences with their customer’s service. They respond quickly and they’re always really helpful and kind. I will forever be buying Wildflower cases for my iPhone <3

29 July 2024
Unprompted review
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Reply from Wildflower Cases

Wow! We appreciate your loyalty and support!! Thank you for sharing your experience!

Rated 5 out of 5 stars

the fact that you took the time to come…

the fact that you took the time to come back and message me to thank me for my purchase was very sweet! made me smile and it’s been a great experience

23 July 2024
Unprompted review
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Reply from Wildflower Cases

Amazing! So glad to hear! We <3 you!

Rated 1 out of 5 stars

I don’t know what else to say only that…

I don’t know what else to say only that I am truly disappointed at your decision. You remove my country from your shipping list. I ordered for more than 5 year and even more. Spend a lot of money on your website. This is how you lost your long time customer.

23 July 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Hi Sasa, we do apologize that we currently are unable to ship to your country. However, we are working diligently with our new international courier to ensure that our wildflower fam located almost anywhere can order from our website! Thank you for your feedback and for being part of the Wildflower fam! <3

Rated 5 out of 5 stars

Durable & cute casing FTW!!

I've been using their casings ever since 2022. And I've been keep coming back whenever i change my phone. Their cases are super cute and durable. Me personally is a very clumsy person, and I had my phone drop many times while using the WildFlower cases - and it had saved my phone many times!! <333 Their customers service is superb and super friendly too!!

21 July 2024
Unprompted review
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Reply from Wildflower Cases

We appreciate the kind feedback! We <3 you!

Rated 5 out of 5 stars

Gotta love Wildflower!!!

Wildflower cases are seriously my tried and true. I always come back to them despite trying other cases because I know wildflower has the most amazing quality cases with the cutest prints, and the prices are SO affordable. I returned one of the cases I had recently bought for nearly 60 dollars because it was NOT protective or good quality, and when I got refunded, I immediately bought two new wildflower cases for the price of ONE from the other brand. Thank you so much for being such a great female lead company! So excited for my order!!

19 July 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

OMG! We <3 You!! So happy you are part of our Wildflower Fam!

Rated 5 out of 5 stars

i love wildflower cases more than…

i love wildflower cases more than anything!! they’re such good quality and they have the cutest designs. i’ve had 3 new phones and everytime i need a new case i head straight over to wildflower! i DEFINITELY recommend if you want a cute case with amazing quality

15 July 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your kind words! Thank you for supporting us and for being part of the Wildflower fam! <3

Rated 4 out of 5 stars

Helpful staff

I originally ordered 2 cases from Wildflower and unfortunately one was out of stock. I was working with Kassie and she was very helpful and friendly with that situation. I eventually got the second case I had ordered and it wasn’t what I was expecting and she was very helpful in helping out with that and sending a return label!

12 July 2024
Unprompted review
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Reply from Wildflower Cases

We appreciate your kindness and support! So happy to hear you had a great experience with us!

Rated 5 out of 5 stars

Cases are great

Cases are great! They always are willing to help and answer any question. Overall a great team!

11 July 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We <3 you!

Rated 5 out of 5 stars

I have been using Wildflower Cases for…

I have been using Wildflower Cases for many years and, in my many experiences, the customer service has always been excellent! Recently, I had some issues with my reward points not appearing on my account, and they resolved my issue efficiently.

29 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Thank you for being loyal to our business! We are happy we were able to help you! <3

Rated 5 out of 5 stars

Great customer service!

I had an issue regarding the new points system and customer service responded to me + rectified the issue for me within a day! I’m a long time customer and I really appreciate their service <3

30 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We greatly appreciate your loyalty with us! Thank you for being part of the fam! <3

Rated 1 out of 5 stars

Scammed me they never sent the case

Scammers. I ordered a case and when there was an issue with the delivery it got returned to sender. I asked them to send it again and they kept taking weeks to respond and repeatedly asking me the same questions. Eventually they never did resend it. This is exactly why you don’t buy whatever these dimwit influencers with their half a brain promote

16 November 2023
Unprompted review
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Reply from Wildflower Cases

Hi Rachel! We would love to get this issue fixed for you, if you can please email our support team at Support@wildflowercases.com, and our team will assist!

Rated 5 out of 5 stars

Amazing Customer Service

The customer service was phenomenal! I had an issue with the shipping address on my order and the customer service team was so kind and attentive is fixing it immediately and getting me my order.

17 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Our pleasure! Thank you for being part of the WIldflower Fam! We <3 you!

Rated 5 out of 5 stars

Such a beautiful phone case

Such a beautiful phone case! Super quick shipping to all the way across the world in NZ!
Will definitely be introducing these phone cases to friends and family!

26 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your kind words and support! So happy you are part of our Wildflower Fam! <3

Rated 5 out of 5 stars

Wildflower has nothing but the best

Wildflower has nothing but the best people. My case had not arrived and they were so sweet to send another, but sadly they did not have the case available. They were sweet enough to offer me another case of my liking. Amazing costumer service!

25 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Thank you for leaving us this amazing review! We appreciate your support! <3

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